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Mwezi M.

Loctician

Cosmetics

Small-Business (50 or fewer emp.)

3/11/2026

"Smart, No-Code Jotform AI Agents That Are Easy to Train and Publish"

5/5

What do you like best about Jotform AI Agents?

Jotform AI agents are really smart and easy to publish. I also like how simple it is to train them it’s very straightforward. What I find especially interesting is that you can build them without any coding, and they respond in the right way. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

One thing I don’t like about Jotform AI agents is that when you add them to WhatsApp, they don’t show the pictures there. I hope they fix this issue soon. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform AI Agents

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Hi Mwezi,

Thanks for your thoughtful feedback and for sharing your experience using AI agents across different channels. It's great to hear that training and publishing them has felt straightforward and effective for you without needing any coding.

About the image you’re seeing in WhatsApp, the profile picture shown there actually comes from the WhatsApp account itself, not from the AI agent. To change how it appears in WhatsApp conversations, you’ll need to update the profile photo directly in your WhatsApp settings. The AI agent avatar is designed to appear when the agent is used as a standalone experience or when it’s embedded, which is why you'll see it correctly displayed in those cases.

If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

AE

Amanda E.

Business Owner

Small-Business (50 or fewer emp.)

4/9/2026

"Effortless Customer Interaction Management with Jotform AI Agents"

5/5

What do you like best about Jotform AI Agents?

I like the convenience and the ease of use of Jotform AI Agents. I love the fact that I can connect it to so many different platforms like SMS messaging, Facebook Messenger, Instagram, and my website. It's great at handling small tasks that I don't want to deal with on a day-to-day basis, which is very convenient for me. I also appreciate that it was extremely easy to set up. It walked me through everything essentially, and even if I gave it too much information, I was able to come back and tweak it. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

Well, I think it can always be improved. It had a conversation with an applicant yesterday on Messenger and didn't know how to answer a question instead of reverting back to me, taking the applicant's information and giving them a false sense of hope. I had to go back in and train it some more. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform AI Agents

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Hi Amanda,

Thanks for your positive review. We're glad to hear that the setup felt guided and flexible and that connecting it across multiple channels helps you stay on top of small tasks without extra effort. Being able to fine-tune things as you go can make a big difference, and it's reassuring to know that experience worked well for you. Reach out to us if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.

ED

Ettore D.

ceo

Small-Business (50 or fewer emp.)

1/22/2026

"No-Code AI Agents That Automate Support and Boost Engagement Across Channels"

4/5

What do you like best about Jotform AI Agents?

What I like most about Jotform AI Agents is that they let us automate important interactions and support tasks without any coding, while still providing a personalized, conversational experience for users. The AI Agents can handle questions, guide people through steps like completing a form, and reduce the load on our team by responding instantly, 24/7, across multiple channels such as chat, phone, SMS, and messaging apps. Training them with our own content and connecting them to our workflows has been straightforward, and that has helped us improve both engagement and efficiency in our marketing campaigns. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

While we’ve had a positive experience overall, there are a few areas of Jotform AI Agents that could be improved.

First, personalization and advanced control are somewhat limited. The ability to fine-tune the agent’s personality, tone, and conversational style feels fairly basic. For use cases that require a strong brand voice or very specific interaction patterns, the current controls can be restrictive and may require manual workarounds or additional prompt fine-tuning.

Second, handling complex scenarios can take extra effort. In workflows with deeply conditional logic or complex, multi-step interactions, agents sometimes need iterative adjustments before they perform consistently. This can increase setup time and may require ongoing monitoring to maintain accuracy.

Third, integration depth could be stronger. Although Jotform integrates well within its ecosystem and supports external tools via webhooks and APIs, the depth of integration with third-party systems isn’t as extensive as some specialized AI agent platforms. More native connectors or built-in automation options would help reduce reliance on external tools for more complex workflows.

Finally, there are occasional inaccuracies. Like many AI-powered systems, responses aren’t always perfect out of the box—especially in edge cases—and may require additional training or refinement of the knowledge base.

Overall, these are fairly common limitations for early-stage AI workflows. None of them fundamentally diminish the utility of the solution, but they’re worth keeping in mind when planning more advanced or highly customized deployments. Review collected by and hosted on G2.com.

What problems is Jotform AI Agents solving and how is that benefiting you?

Problems Jotform AI Agents Are Solving (Customer Service)

Jotform AI Agents help us tackle several ongoing customer service challenges by adding an AI-driven virtual support layer that works across channels and around the clock.

1. High volume of routine inquiries and long response times

Before implementing AI Agents, our team spent a lot of time answering repetitive questions about basic topics (for example, order status, service details, and how-to requests). With AI Agents, customers get instant, automated responses 24/7, which reduces wait times and helps prevent a backlog from building up for our support team.

2. Inconsistent customer support quality

Human responses naturally vary depending on experience, workload, and context. Jotform AI Agents deliver standardized, accurate information based on our knowledge base, which keeps the quality of support consistent across interactions and reduces variation in answers.

3. Scalability challenges during peak demand

When customer requests spike—such as during promotions or product launches—we previously had to either ramp up staffing quickly or accept slower service. AI Agents scale smoothly to handle higher interaction volume without additional hires, helping us maintain service quality even when demand increases.

4. Inefficient triage and ticket handling

AI Agents can manage the initial intake, resolve common questions, and escalate more complex requests to human agents when needed, including the full context and conversation history. This cuts down on repeated questions and speeds up resolution for issues that genuinely require human attention.

How These Solutions Benefit Us

A. Improved Customer Satisfaction

Customers receive immediate, accurate support at any time, which has led to measurable improvements in our satisfaction metrics and fewer complaints about slow response times.

B. Increased Team Efficiency

Tasks that used to take up a significant portion of our support hours are now automated, allowing our team to focus on complex, high-value cases that require judgment, empathy, and nuanced understanding.

C. Operational Cost Reduction

By automatically handling a large share of common support interactions, we reduce strain on our support operations and limit the need for incremental staffing increases as inquiry volume grows.

D. Better Analytics and Continuous Improvement

Because the system captures interaction data, we can identify patterns in customer issues, track performance, and continuously refine both AI-agent behavior and our human support processes over time. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform AI Agents

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Hi Ettore,

Thanks for your excellent review. We're excited to hear that Jotform AI Agents make it easy to automate interactions, guide users, and support your team around the clock while still keeping conversations personal. We're glad Jotform AI Agents have been useful overall, and we appreciate your insights into where things could go further.

If you'd like, we'd love to hear more details about the scenarios where personalization, integrations, or complex logic felt limiting. Real-world examples help us refine the product and better support advanced use cases like yours. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

BO

Björn O.

Versicherungsmakler

Small-Business (50 or fewer emp.)

6/2/2026

"Simple tool with powerful AI: Streamlined processes and saved resources"

5/5

What do you like best about Jotform AI Agents?

The tool replaces MS Forms for us. The operation is comparatively simple and the AI provides very good support. As a result, no support is necessary for integration into our own systems. The licensing costs are manageable. Due to the many functions, we were able to streamline numerous processes and thus save resources. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

Occasionally, fields cannot yet be translated from German to English. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform AI Agents

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Hi Björn,

Thanks for your thoughtful review and for sharing both your positive experience and your feedback with our platform. We appreciate you pointing out the field translation behavior, and we'd love to understand this better so we can help. If you could share which specific fields you noticed weren't translating as expected and where this happens, our team can take a closer look and provide more accurate guidance.

If you have a moment, you can create a Help Center thread from the Contact Us page at https://www.jotform.com/contact and include those details. We'll be happy to help and review it with you.

DL

Derrick L.

Assistant Manager

Small-Business (50 or fewer emp.)

7/17/2026

"Powerful Insights with Manageable Setup"

5/5

What do you like best about Jotform AI Agents?

I like that Jotform AI Agents can be taught on areas of my interest and provide insights to my users. This helps keep my users and potential customers interested in my services. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

I find that they might not respond as well as speaking like an actual person and sometimes they have glitches. I also find it wasn't easy to set them up, but it was still manageable. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform AI Agents

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Hi Derrick,

Thanks for your feedback and for sharing your experience with our platform. It's great to hear that training the AI agent around your expertise is helping you keep your audience engaged and informed.

To help your AI agent sound more natural, try adding clear instructions in its knowledge base that's organized and specific to your use case. Testing a few sample conversations and refining the instructions based on the responses can also make a noticeable difference.

If you'd like us to look into the behavior you're seeing or share more details about your setup, we'd be glad to help further. You can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help.

TT

Thomas T.

CEO

Small-Business (50 or fewer emp.)

7/30/2026

"Website Integration and Chat Agent Placement Need Improvement"

2.5/5

What do you like best about Jotform AI Agents?

We've tried to program them but having some troubles with the placement of the chat AI agent on our website and scrolling with the entire website as it is stationary and not moving Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

Website integrations aren't as easy as I would like them to be Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform AI Agents

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Hi Thomas,

Thanks for sharing your experience. We appreciate your feedback about the website integration and AI Agent placement. Our support team can take a look and suggest a solution based on your setup.

Feel free to create a Help Center thread through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

KC

Kagimu C.

Sales Manager

Computer & Network Security

Small-Business (50 or fewer emp.)

6/17/2026

"Beginner-Friendly Tool That Makes Instagram Marketing a Breeze"

5/5

What do you like best about Jotform AI Agents?

It is very beginner-friendly and easy to use. I use it to manage my Instagram, replying to comments and DMs, and it’s pretty amazing for marketing. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

One thing I dislike is that it can be a little hard to train the AI agents. Sometimes they don’t follow the prompt. Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform AI Agents

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Hi Kagimu,

Thanks for taking the time to leave a review. We're thrilled to hear that Jotform AI Agents is helping you manage Instagram comments and DMs more efficiently. We appreciate your feedback about prompt adherence. You can continue improving your AI Agent by teaching it through interactive chats. It can refine its responses, identify areas for improvement, and ensure it delivers accurate, helpful answers. For more details, check out our guide at https://www.jotform.com/help/how-to-teach-your-agent-by-chatting/.

If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

7/30/2026

"Natural, Seamless AI Agent with Powerful Tool Integrations"

5/5

What do you like best about Jotform AI Agents?

What I like about the AI agent is how natural it feels to interact with it. I also love that you can integrate different tools, which makes it more helpful and resourceful and creates a seamless experience for the user. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

As of now I have not had any major issues but I do dislike that sometimes it cannot do certain tasks despite being connected to the tool in integrations. Review collected by and hosted on G2.com.

Response from Marijoy A of Jotform AI Agents

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Hi,

Thanks for your review. We're delighted to hear you've found our AI Agent natural to interact with and that the integrations have helped create a seamless experience for your users. If you can share a few more details about the tasks the AI Agent wasn't able to complete despite being connected to the integrations, it will help us get a clearer idea of what's happening.

Feel free to create a Help Center thread through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

RK

Renee K.

Small-Business (50 or fewer emp.)

4/2/2026

"Saves Time with Smart Script Creation"

4/5

What do you like best about Jotform AI Agents?

I like that after uploading a slideshow, Jotform AI Agents does a good job of digesting the information, creating a script, and reading it. It's really easy to edit any areas where the wording should be changed, and it updates instantly. We didn't have to create the script at all, just upload the presentation, specify the tone we wanted, and the system created the whole script itself. This saved us a lot of time since we didn't have to write the script and do the voice work ourselves. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

It was a bit difficult to start using. I'd click certain things and expect one result, but then not get to what I was looking for. Also, before I created the presentation myself, I asked the system to create a presentation for me just from what I wanted to communicate to potential customers, and it didn't go well. I can't recommend creating the whole presentation plus the voiceover plus the read script by AI. That's too much for the system to do. Once I created the presentation myself and uploaded it, things were easier. That being said, I did get errors a few times while uploading it. You can tell an AI is reading it, but it does sound a lot more natural than many other systems. Perhaps a little more tweaking on that front. Review collected by and hosted on G2.com.

Response from Elton Regs of Jotform AI Agents

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Hi Renee,

Thanks for your positive review. We're delighted to hear that Jotform AI Agents is helping save you time by creating scripts and adding voiceovers, and that editing the scripts is easy. It's wonderful to know it makes your presentations feel polished and professional. We appreciate your feedback about the learning curve and the challenges with full AI-generated presentations. If you run into errors or need help, our support team is always happy to assist.

Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We're here to help.

CD

Ciarán D.

CEO

Small-Business (50 or fewer emp.)

7/31/2026

"Easy Setup—Instagram Messaging Agent Live in Under 10 Minutes"

4/5

What do you like best about Jotform AI Agents?

It was very easy to set up. I had my Instagram messaging agent up and running in less than 10 minutes. Review collected by and hosted on G2.com.

What do you dislike about Jotform AI Agents?

I think the product should offer more integration options with other third-party platforms. Review collected by and hosted on G2.com.

Response from Richie Pareja - Contractor of Jotform AI Agents

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Hi Ciarán,

Thanks for your excellent review. We're thrilled to hear that you were able to get your Instagram messaging AI Agent up and running in less than 10 minutes. We would like to know more about the integration you would like to use. You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.