What stood out to me was how quickly we were able to deploy an AI-based customer support solution without having to build everything from scratch. As a developer, I appreciated how smoothly it integrates with forms and our existing workflows, which reduced the need for custom backend logic to handle repetitive queries. Setup was straightforward, and the AI handled common FAQs efficiently. The interface is clean, and the customization options are flexible enough to cover most standard business use cases. Review collected by and hosted on G2.com.

One limitation I’ve noticed is that for more advanced or highly customized workflows, you may still need extra configuration or some external logic. It works well for common support scenarios, but very complex decision trees can still require manual adjustments. In addition, the AI responses sometimes need fine-tuning to better align with a company’s brand tone and its specific communication style. Review collected by and hosted on G2.com.

I appreciate the ability to use AI to help edit the process. It's extremely helpful to prompt the AI to do tasks I wouldn't know how to configure otherwise. The automation of repetitive tasks means I no longer need a human to ask these questions. So far, the initial setup has been so good. Review collected by and hosted on G2.com.

Inasmuch as I appreciate AI's help, there's still room for improvement with understanding instructions. For example, as I was prompting it to make changes, I wanted to test and see if it was working properly; however, because of the information I provided earlier, it already assumed I submitted the information and I couldn't get it to let me simulate a new user's experience because of the knowledge it already obtained. Review collected by and hosted on G2.com.

We use Jotform AI Agents on Instagram primarily for comment engagement not DMs. It’s especially effective for:

• Auto-responding to keywords in comments. When someone comments with a specific word (like “INFO,” “SPONSOR,” or “REGISTER”), the AI immediately replies with the correct link or next step.

• Thank-you responses for tagging us. It ensures consistent acknowledgment when people tag our brand, which strengthens community engagement.

• Boosting visible engagement. Quick, relevant replies keep conversations active and signal responsiveness to the algorithm.

The biggest problems it solves for us are speed, consistency, and scale. We don’t miss engagement opportunities, and our team doesn’t have to manually monitor every post 24/7.

It allows us to stay human in tone but efficient in execution. Review collected by and hosted on G2.com.

One area we find challenging is the DM experience. At times, the responses can feel overly robotic and lack contextual awareness. It doesn’t always recognize the history of the relationship whether someone is a long-time partner, a frequent collaborator, or a first-time contact.

That lack of relational context can make interactions feel transactional rather than community-driven. For organizations like ours, where relationships matter and many conversations are ongoing, nuance is important.

We’d love to see stronger personalization capabilities especially the ability to reflect prior engagement, tone familiarity, or relationship depth so responses feel more human and aligned with brand voice. Review collected by and hosted on G2.com.

It gives me more freedom with certain tasks that AI agents can help with, like handling FAQs, providing guidance, answering questions, and doing calculations. Review collected by and hosted on G2.com.

They’re hard to teach, and it takes a lot of time and effort to train them. Uploading the knowledge isn’t enough—you still need to rework it and figure out a workaround for how to upload the knowledge correctly, what exactly each step is, and how the whole process is supposed to work. Overall, this process is just difficult. Review collected by and hosted on G2.com.

I use Jotform AI Agents for managing Instagram, helping me reply to DMs, comments, and mentions, which streamlines my customer engagement via social media. I also use it to help customers with customer support, making it easier for them to fill out forms, make requests, and contact us. What I like most is their ease of use and deployment. I love the automations and actions that can be created to make my life easier. The initial setup was very easy—we just logged in, created our agents, trained them, and deployed them. It was very, very easy! Overall, it has solved the problem of keeping track of all customers and the struggle that customers have filling out our tech support forms. Review collected by and hosted on G2.com.

The only thing that doesn't work well is having Jotform AI Agents understand when a customer/user wants to end the chat. It sometimes has trouble resetting the chat. Jotform AI Agents could do a better job of noting keywords that will automatically reset the chat instead of users having to delete, reload, etc. Review collected by and hosted on G2.com.

I've been using Jotform AI Agents for my AI projects and have found it to be absolutely great. What I appreciate most is how basic and simplified the process is. It's very easy, and anybody can do it, even without any coding knowledge, which I find to be the best part. Jotform AI streamlines the process effectively, making it very straightforward and diligently laid out with no complicated methods or problematic areas. The functionality is another aspect I like because there are a lot of options and different elements, which gives a comprehensive overview of how capable you can make your AI agent. As a beginner in this industry, the prompts, guides, and resources are a massive bonus, aiding me along the way. The drag and drop functionality is really easy, and clicking on different elements offers tips. Even on the free version, the support provided is amazing. I also like the voice assistance feature and the ability to edit my agent entirely, alongside building a limitless knowledge base. Jotform AI offers extra features that provide additional tools and assets, which is massive, and I value the platform's simplicity in building, training, and publishing AI agents. The ease of setup with abundant resources makes it better streamlined, and people I've demoed it to were amazed at how easy it can be to use and build their own AI agent. Review collected by and hosted on G2.com.

I think the way you publish them could be improved. Maybe if you could preview it more with someone actually communicating with it rather than just yourself. If somebody else could talk and interact with your AI agent, I think that would be really good. Review collected by and hosted on G2.com.

I like that Jotform AI Agents saves me a lot of time. That's the greatest thing for me because I don't want to spend time on monotonous tasks when I can have AI do that for me. Instead of filtering everything myself, which involves calling and taking the time out of my day, the AI does it for me and sends me the leads. This saves me from paying thousands of dollars for leads, as my AI filters through my own marketing efforts. It's valuable because I can focus on following up with prospects that have a higher chance of borrowing money, as the leads are already filtered. I even have a URLA already done, and I can see their credit and situation, so I know what to expect when I get on the call. The initial setup was really simple. Review collected by and hosted on G2.com.

I would say the chats and voice features need some improvement. I was playing around with my agent to see if she knew how to respond and schedule certain things, but there's still development needed. Training them and developing the AI should be a bit more straightforward on the site. It took me a while to figure it out, and I'm tech savvy, so it might be challenging for someone who's not as familiar with technology. Simplifying the training process would be nice. Review collected by and hosted on G2.com.

I like that Jotform AI Agents is able to connect to our CRM, making it easy to get initial information from visitors who fill out forms through the chat on our site. This connection helps in routing visitor inquiries or product questions efficiently to our CRM and other channels, enabling quicker feedback. The actions connecting Jotform to our CRM, especially with HubSpot, are the most important features for us. Additionally, the initial setup was extremely easy, thanks to the pre-made templates that required just a little tweaking. I also highly recommend it, as we're even implementing it for our own clients, indicating it's a good product. Review collected by and hosted on G2.com.

I wish there was a feature that would let us take over conversations without having to log directly into Jotform AI Agents. Right now, if you want to take over an active conversation, you have to log in, which can be inconvenient. I'd love for it to integrate with external chat applications like Google Chat or Slack, so multiple people could handle conversations from those platforms without needing to log into Jotform AI Agents. Review collected by and hosted on G2.com.

I like that Jotform AI Agents is easy to configure and quick to set up, without needing to set up a custom agentic AI. It's great to have the flexibility to quickly design colors, avatars, scope, messaging, voices, and other customizations. The availability to use publicly accessible data to train without the need for internal resources is really convenient. I think the customization options are just enough to separate it from others. Review collected by and hosted on G2.com.

I think some of the settings get lost. It was hard trying to find the layout of the actual chatbot sometimes. I would have to go back and forth with pages a few times. There are a lot of features present that currently overlap each other a bit. Review collected by and hosted on G2.com.

I love that Jotform AI Agents is so helpful and doesn't charge anything to use; it's completely free, which means I don't need to cut into my and my friends' budget. The quick responses are great, and it gives us much more help than other options we've tried like ChatGPT. The initial setup was very easy, as we didn't even need to create an account to use it. Review collected by and hosted on G2.com.

Maybe if they had a bit more of wider ranged answers. Maybe they could have some out of the box ideas that not many people have tried before. Review collected by and hosted on G2.com.