Jim M.

Consultant

Mid-Market (51-1000 emp.)

6/12/2019

"We serve all our customers with JivoChat"

5/5

What do you like best about JivoChat?

In our company we take as one of our main pillars the importance of communication with the client and JivoChat understands us completely, this is a really effective livechat, easy to handle and very elegant, that adapts very easily in the pages in which implements, in addition to this as a means of communication between us and the client the conversation flows very fast and by this we mean that the entry and sending of messages is extremely fast and our users have said they are very comfortable with JivoChat since we implemented it, The best part is that it is for a very affordable price. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

With JivoChat we are very happy to be able to say with bases that we have not had any problem or inconvenience that has been presented to us in the time we have been using it since it has done a great job, and in such a case of finding ourselves with an error we are willing to do a constructive criticism to contribute to the improvement of the service. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If we are talking about a recommendation based on JivoChat, the best we could give is that you do not hesitate to use this wonderful LiveChat that has improved each aspect in relation to the client, and if your concern is to spend money do not worry about anything because JivoChat also offers a free plan that you can implement on your page right now if you wish. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

With JivoChat we have been able to solve many problems with its excellent service since as we have said before for us communication and customer service is of great importance but the real problem lies in what is the best means to achieve good communication, and With the arrival of JivoChat we realized that it was what we were looking for. Thanks to this we can answer the client practically instantly since not only the messages arrive quickly to us but also this one offers us a view of what the user is writing before we send it which helps us to think in advance about the answer that will be given, another of its great features is the automatic response that can be scheduled for when none of the customer assistance workers is available, which helps us a lot to control the situation in those cases while waiting someone who serves the customer, finally we could not stop mentioning their mobile application that helps us to serve the customer from anywhere without any problem. Review collected by and hosted on G2.com.

Russell S.

Consultant

Mid-Market (51-1000 emp.)

6/8/2019

"JivoChat the best program for online communication"

5/5

What do you like best about JivoChat?

We made a long evaluation about which live chat program to use and JivoChat is the one we liked the most, it is modern, updated, it adapts a lot to our website and company, and it helps us in the most important thing that is being able to communicate with our clients. or future clients to attend their programs, concerns or quotations. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

So far there is something we do not like about this program, we believe that it complies with everything it promises, it stays updated, it has very accessible prices and good support. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you need a program that allows you to communicate with your clients or web visitors in real time, JivoChat is the program that we can recommend for you, it does not matter if you are a large or small company, JivoChat can adapt to you. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

Our company needed a program to chat live (ON TIME), with any client no matter where it was or the time, with JivoChat we can do this easily, besides that you have excellent features that can not help to improve, like a system of calls, integration with Facebook Messenger that helps us to have everything in one place, record system or history about the chat and an option that allows us to see what the user writes before sending it, this is certainly very useful since we allows to develop a faster response or solution. Review collected by and hosted on G2.com.

Miles G.

Consultant

Mid-Market (51-1000 emp.)

6/8/2019

"JivoChat currently the best live chat on the market"

5/5

What do you like best about JivoChat?

JivoChat we like because it allows us to communicate with our customers live, in addition to that we can monitor visitors and history of visits. It is very easy to install and configure as well as to use it. Its platform is modern, simple and very simple with all the necessary options to provide a good experience in the chat. No matter the place or language in which they visit us or write to us, with JivoChat we are always available and with your translator we can communicate. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

So far, there is really nothing wrong with this tool, JivoChat fulfills everything it promises in its features. We can only mention that when there are updates for a few moments it can present failures but it is simply because of the update, then it works great. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you need a program that is easy to use, install and that mainly helps you communicate with your web visitors in real time and convert them into potential customers or buyers, JivoChat in is the program that we will 100% recommend you to use. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

With JivoChat we have benefited too much, we started using your free plan and then we changed to the payment plan that offers more features (we needed to integrate more agents), with this program we increase sales and income. We also make an easy and fast integration with Facebook Messenger and in this way we manage the messages of our Facebook social page and the messages on our website from JivoChat. Review collected by and hosted on G2.com.

Charlie C.

Consultant

Mid-Market (51-1000 emp.)

5/17/2019

"JivoChat the best of the market in online chat"

5/5

What do you like best about JivoChat?

JivoChat LOVES us because it is the program that best adapted to what we needed in our company. We needed to improve in sales, in the fast attention of the client and the communication, and JivoChat was the modern chat, cheap and simple to use that we could find that allowed us to communicate with our clients live. We provide assistance and immediate communication. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

So far we have not had any problems with this program, on the contrary everything has been excellent and in any case we can only mention that the times that we have seen slowness or failures, has been when JivoChat is updated but rest the experience on our web It has been very positive. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you need a good live chat and you do not even have enough monetary resources, JivoChat has a free plan (of 5 agents) that will allow you to implement this program on your website. Definitely we invite you not to think about it anymore and use JivoChat! Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

In what we benefit most, is in the time and quality of the chat responses, since this program has a feature that allows us to read what the visitor writes in the chat even before sending it and so we can prepare a quick response and efficient that suits your concerns or needs. In addition, we have the mobile application version, which allows us to respond anywhere and at night we activate the automatic mode with a predefined response and our company always has an online chat. Review collected by and hosted on G2.com.

Dann B.

Consultant

Mid-Market (51-1000 emp.)

5/24/2019

"Real-time communication with JivoChat"

5/5

What do you like best about JivoChat?

What we love most about JivoChat is that it complies with what is most important and essential, and that is to be able to communicate with our customers and the best thing is that it is REAL TIME! No matter the country, the time, we can simply communicate with them, provide support, and sales budget. Its design is modern, it is adaptable, it is very easy to install on the web and easy to use. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Since we used JivoChat we have not had any problems, the program has worked correctly and the support is always attentive to anything that comes our way. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you need a chat in real time to communicate with people who visit your website that is beautiful, simple, good and easy to use, we recommend JivoChat. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

In what more our company has benefited, is in the increase of sales, since through our chat (with JivoChat), we can specify them, and even encourage sales, since it has an "invitation to chat" what which helps us to get the attention of the potential customer or potential buyer. It also has an excellent integration with Facebook Messenger and Telegram something that allows us to respond from the same place, which saves us some time and work. And finally we can mention that it has a tool that allows us to see what the visitor writes on the web before sending it, which allows us to be prepared to give a faster response or solution. Review collected by and hosted on G2.com.

Gerardo S.

Information Safeguard at all time

Small-Business (50 or fewer emp.)

9/13/2019

"Close communication with our customers"

4.5/5

What do you like best about JivoChat?

I can clarify many doubts to all users who visit my website, with this chat the communication is more fluid Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

the chat windows displayed on the website is very wide and covers a lot on the screen Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

after using this software they will increase the number of visits of their website, for the fuid interaction that it will present with the visitors Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

With the script code provided by the jivochat page it is possible to unify it in the index file of my website and in this way to increase the visits to my website Review collected by and hosted on G2.com.

David M.

Consultant

Mid-Market (51-1000 emp.)

5/3/2019

"JivoChat the best online chat to communicate with our customers"

5/5

What do you like best about JivoChat?

After our company made a great search for online chat programs, JivoChat was the best option we could find. It was easy to install and use, but the best thing has been its operation, since the main thing is to communicate with our customers or visitors on our website. We can use your ticket system to attend technical solutions and keep a record and reports of them. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

At the moment we do not have any complaint of this program, for us it has been up to everything it offers, it has good prices (I even have a free plan), in addition to having innovative features to be a program with little time in the market, it's worth using because of how good it is. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you need a program to communicate with your customers in real time, attend sales or support and technical assistance, JivoChat is the best program you can use. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

In the most that has benefited our company has been in communication with our customers and future customers through chat in real time. This program has allowed us to communicate with people from different countries, always staying connected, because if we do not use the desktop version or the browser version, we can also use the mobile application that allows us to be online anytime and anywhere. Besides that it has an excellent feature that allows us to leave an automatic response system for the most frequent questions, this undoubtedly helps us a lot and offers us a great advantage in response time. Review collected by and hosted on G2.com.

George W.

Consultant

Mid-Market (51-1000 emp.)

4/18/2019

"The most modern chat in real time is JivoChat"

5/5

What do you like best about JivoChat?

JivoChat has been the best option for real-time chat that could find our company to communicate with visitors to our page. One of its best features that we can see, is its integration with Facebook Messenger, which allows to have the messages of that platform in JivoChat, all in one place. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

We have used and evaluated other programs similar to JivoChat and for the moment we think it is an excellent and very complete program that fulfills all the necessary things to serve the clients of our website. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you need to serve your customers to increase your sales, offer assistance and technical support, maintain an order with chat records and answers, JivoChat is the program that we are going to recommend. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

JivoChat has allowed us to provide better communication with visitors and potential potential customers who visit our website. It is very easy to use and install on the web, it also has a modern and customizable design. It fulfills its function of chat in real time, no matter which country your client connects to, you can chat with him. You can integrate it with your company email, Messenger, Telegram and phone number for phone calls. If we are not connected to the chat, it is not necessary to lose clients since we can leave automatic answers already collected, we have definitely benefited a lot with the use of this program. Review collected by and hosted on G2.com.

Tim B.

Consultant

Mid-Market (51-1000 emp.)

5/2/2019

"JivoChat online chat that helps you get more sales"

5/5

What do you like best about JivoChat?

JivoChat has been the program that as its slogan says "Turn your website visitors into paying customers", we implemented it on our website mainly because we needed to capture sales and without a doubt it was the best decision! It was easy to install on our website. Its platform is modern and simple, with the indicated tools to provide excellent support and sales assistance with your live chat. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Despite being a relatively new program (they do not have as much time in the market as others), it does not have as much negative aspects or problems. We can only mention that when there is an update available for JivoChat, in the process of the update this may present some flaws in the chat but we believe that this is understandable, but for the rest we have nothing more to say. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

Whether you want to improve the technical support of your website, improve your sales or have a more direct communication with your customers, JivoChat is the best program you can use. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

We have been able to communicate with clients from different countries, no matter the place, no matter the time, with JivoChat we can attend them easily and quickly, and in case we are not online, it has a very good feature that allows us to leave questions and answer frequently. already prepared to always serve our customers. In addition, it has a mobile application that allows us to be in chat always! Review collected by and hosted on G2.com.

Lain A.

Consultant

Mid-Market (51-1000 emp.)

4/17/2019

"JivoChat live chat for free and updated"

5/5

What do you like best about JivoChat?

Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our visitors in real time and regardless of the country they come from, the messages are instantaneous and their registration and ticketing system is very good. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

As we mentioned before for us JivoChat has been perfect and for the moment we have not contracted any negative aspect in it. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If your company is small and you can not pay for a program like this, you can use the free plan that JivoChat has, that is something that is definitely a benefit for small companies, but we also want to mention other characteristics that we have seen important and that have benefited us:

- Desktop, mobile and browser agent applications

- Unlimited chats and websites

- Customizable chat in 20 languages

- Answers canned with an automatic assistant.

- Customizable chat in 20 languages Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

Our company has been very benefited with this program because from the beginning the first thing was to communicate with our customers in real time and no matter where they were from and JivoChat offers us indicators to direct clients, analysis according to location, support according to the department to which the client wants to communicate, something that helps us have more orderly records (and order saves time), reports delivered daily by email. Review collected by and hosted on G2.com.