Karsten K.

Director

Small-Business (50 or fewer emp.)

11/23/2019

"Useless software"

0/5

What do you like best about JivoChat?

User interface is nice, call back functionality would be nice if it would work Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Useless software

- offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short. Client will not get an error message but connection fails.

- customer service is promising a lot but never finally solving any problem or even replying to tickets. It is a black box.

- chats should be delivered by email as important informations about the chat (like the URL the client visited or the source of the client) is not included in the chat archive. In 40% of the cases the emails are not sent by the Jivochat system.

- If one is signed in on two devices, like desktop and mobile, and you sign out the status is changing on both devices, showing you are offline. As it should be. But still clients see you online and message are delivered. Status is automatically switchin back to online.

- If you are signed in on a mobile device and one tries to accept an incoming chat, it often takes 2-3 minutes until one can answer the clients request. With this time delay a client is often gone from the chat. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

Do not use it Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

initially it was a easy to use chat software, with more and new functionalities more and more bugs came up. and they have been never sorted even if they have been reported several times over a longer period of time Review collected by and hosted on G2.com.

Pascual A.

Sales Specialist

Retail

Mid-Market (51-1000 emp.)

10/14/2019

"An alternative to create an effective communication bridge with customers"

4.5/5

What do you like best about JivoChat?

It is a very easy platform both to install and to handle and use, which allows me to interact in real time with customers and I can close sales much faster. It has an amazing design quite adaptable, being able to be compatible with mobile devices and It works with many operating systems, browsers and if desired through a mobile application. It allows me to enhance marketing actions, through timely calls to action and proactive messages. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Since I have used it I have no complaints about the service. It is truly excellent and with a very satisfactory voice and video quality. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

It is a considerable option to attract more customers, build loyalty, increase sales and boost the economic and professional growth of any company. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

It is a tool that helps me communicate very fluidly with customers through different platforms such as email and social networks. It also allows me to monitor communications in the sales area because I can monitor the quality of service, through conversations between other vendors in my charge and the clients that are supporting it. It is also an efficient and safe way to disseminate information to promote the products or services offered by the company. Review collected by and hosted on G2.com.

Wisneily G.

Executive

Banking

Mid-Market (51-1000 emp.)

10/12/2019

" JivoChat helps you to be communicated efficiently and quickly, with the best visual and auditory "

5/5

What do you like best about JivoChat?

JivoChat is an extremely useful tool especially for companies that provides efficient communication with my clients and work team through live chat, telephone, email, social networks, the latter is the best of this service because I can share my advertising accurately. with my client contacts on my personal and company social networks Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

JivoChat is a tool with a very friendly interface which is very good for working and keeping your team and customers informed Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

JivoChat is the best communication tool that exists, it has an easy-to-use interface and it integrates with your social networks what makes Marketing easier, keeping your customers informed of your products and services and at the same time capturing potential customers is Great Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

It is a tool that gives me everything I need in a single Software, its interface is very intuitive so it is easy to use it and in addition to all it has options of use that I love as for example I can be disconnected and see the documents to collect potential clients on my site, perform chat and messaging searches, with your calendar service I can schedule my meetings and synchronized tasks so that everything is under control, with my work team I can reach the debate and make information compatible with documents, files that with all the security stored in JivoChat is excellent for companies around kind Review collected by and hosted on G2.com.

Isaac G.

Abogado

Mid-Market (51-1000 emp.)

10/5/2019

"Extraordinary "JivoChat" communication software"

5/5

What do you like best about JivoChat?

Jivo Chat is a multi-channel communication tool that allows me to be connected to a large group of people from anywhere in the world, the best thing about Jivo Chat is that through its chat automation I can hook customers and provide the best service while I find potential clients Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Jivo Chat is a safe alternative to share important information, talk with your clients and your team. maintain a management of all clients in different social networks in one tool, I have never had problems with Jivo Chat and I hope to never have them Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

Jivo Chat is a tool that I recommend to all types of companies, it has worked great for me as a Commercial Lawyer has helped me to manage my communication with clients since I also have my private clients, so I must maintain all possible communication , in case of presenting any problem with an insurance policy, I always have to resolve immediately if my clients have any case due to fraud, it is essential that I am available Always, they are cases that cannot wait and if it worked for me wonderfully I know that those who use this Software will be delighted like Me, its interface is easy to use but robust Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

Jivo Chat gives me the possibility to invite other people to chat and get quick phrases for conversations, send quick files and at the same time monitor who visits my sites, what attracts me most to Jivo Chat that no other Software has is the Quick connection With my clients of their through their social networks, such as Facebook, Instagram and Telegram, for me it is an advantage to have all my clients in my various networks in one tool, it saves me a lot of time, its integration with CRM helps me to Manage my sales easily and safely, I can generate my contacts through email conversations and manage my files and documents easily and all in one software. Review collected by and hosted on G2.com.

Finn W.

Consultant

Mid-Market (51-1000 emp.)

7/16/2019

"Direct and effective communication with our clients with JivoChat"

5/5

What do you like best about JivoChat?

We like JivoChat a lot because it has made it easier for our company to improve communication with our customers. With JivoChat we can talk in real time, provide support, assistance and answer any question or inquire through the chat, as well as mobile messaging or VoIP calls. It is a program that was very easy to install on our website, we use Wordpress but we know that it can also be used in Wix. Its panel is very intuitive and it is also very easy to use. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Since we used JivoChat no major bugs or problems have been presented, so really up to now we have nothing bad to say about this program. It is very good and fulfills everything it promises. It is a 100% reliable program. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

Our company recommends you to use JivoChat, it is a very good online chat program that can help improve communication with your customers. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

In direct communication with our visitors to the web is what we have benefited most, with JivoChat we can talk with our customers through chat, as at the same time with the ticket system, also integrating it with a phone number we can activate VoIP calls and also mobile messaging. The best thing is that this chat is not annoying for the client, it does not have to indicate name or email to write us, just open the chat, write us and go! It is also very useful your option to block annoying users, set up frequent questions to have ready answers. Review collected by and hosted on G2.com.

Adaulfo A.

Human Resources Manager

Oil & Energy

Mid-Market (51-1000 emp.)

9/19/2019

"Best option for business communication"

5/5

What do you like best about JivoChat?

It is a business tool that allows me to stay in touch with all my clients whom I have as contacts on my various social networks, email platforms, among others, in an efficient and quality manner. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

I have no complaints about the service; it is excellent with quality voice and video. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

All companies should use JivoChat because it opens the doors to secure communication with your clients by integrating your social networks, emails, and mobile contacts into a single application that makes it easier to stay connected. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

It is a tool that allows me to communicate with customers who visit my website, Facebook, mobile contacts, and email. JivoChat allows me to stay in touch with all my customers in a single application. When I don't have my PC nearby and want to communicate from another device, I don't have to download the app; I simply work from the web, and its security system makes me feel confident to browse and communicate through JivoChat. I love this tool; its interface is very intuitive and simple, and its integrations with various operating systems make it very attractive. Review collected by and hosted on G2.com.

Franciscus Z.

Chief Executive Officer

Small-Business (50 or fewer emp.)

7/2/2019

"Most Efficient and Affordable Customer Relation Manager System"

5/5

What do you like best about JivoChat?

Jivo try to implement and combine the best feature from over CRM managing system. If you need complexity integrity with less knowledge of coding nor support systems, Jivo Chat is the answer! Why, they integrate all platform you need with 3 steps; login to the platform and connect their engine. It superb easy! Why I am telling this, Im own startup and we need to integrate modern and new customer experience. I've been told about Jivo, with less than a hour, we successfully integrate Jivo Chat to all cross platform. Funnelling to a single app called Jivo. Now you know your visitor infos and can treat them as your friend. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Well, all similar app have pros and con. Jivo Chat staffs treat me and my company as their new friend. I am personally just do not like when ticket support been delivered you will get someone else to assist you, In marketing and customer field, we have been study that we have to assist customer as their person in charge ,so the bounding chemistry will gained, rather transfer them to others. Even other supports still give their best shot to assist me, I just hope Jivo can make new feature to bound" the chemistry" with customer as they promises. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you considering to use because of these three points; prices/ plan, products/ features, place/ platform integrity. Remember Jivo Chat! affordable, effective, and efficient. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

We need a tools who can act as a bridge and solve the "IT" problems. We are not a big company, just a startup ho trying to reach the customer with different way. Pricing (their plans), product (features), and Place (platform) its majority problem for similar apps. But Jivo Chat solve the problems like you share the problem with your friend. They know for sure what the best solutions for you. Review collected by and hosted on G2.com.

James S.

Consultant

Mid-Market (51-1000 emp.)

6/26/2019

"JivoChat the most updated and modern chat on the market"

5/5

What do you like best about JivoChat?

In our company we love to use JivoChat to communicate with all our clients, we can chat live and instantly no matter the country from where they visit us on our website. It is very easy to install, we just register, we personalize in chat and we install the code in our web and you're done! To use! And what we like the most is that it helps us increase sales. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

All our experience with Jivochat has been positive, complies with everything it promises and for the moment it has not presented faults or errors. We recommend using this program 100% and although it is a relatively new program in comparison with other similar programs and that have more time on the market, JivoChat certainly deserves an opportunity in your company. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you need a program that helps you communicate with visitors to your website, be always online and prepare answers for when you are not, in addition to having a large% increase your sales or services, JivoChat is the program that we can recommend. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

In what most benefits our company is to gather new customers, increase sales and profits by increasing the contracting of our services with JivoChat. This program is not only a live chat system, it also offers integration to the email something that is very good to keep records and chat reports. It helps us to configure programmed or most frequent answers to always provide answers to our visitors. Review collected by and hosted on G2.com.

Rupert D.

Consultant

Mid-Market (51-1000 emp.)

5/23/2019

"We communicate with all our customers with JivoChat"

5/5

What do you like best about JivoChat?

In our company we needed a program that would allow us to provide fast and excellent communication in real time, in addition to being modern, current, easy to use and easily implemented on our website, this we could find in JivoChat, it is an online chat program that we do not love and that allows us to communicate with our clients no matter the country where they write us, with JivoChat we are always online. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

At the moment there is nothing negative that I can say about this program, it complies with what it promises, it has an excellent price (and a free plan), good support and in several languages (Spanish and English), it is modern, easy to use and install. JivoChat is very good in spite of the short time in the market and while it continues like this we do not have something negative to say. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

We can simply say do not think twice and use JivoChat. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

In what we benefit the most is the fast and fluid communication we have with our customers and those who visit our website and write us for a quote, question or assistance. Another thing that we have not benefited from is the easy and fast integration with Messenger, this great thing that allows us to provide response from that messaging through the JivoChat panel, this way we saved time and we can give immediate answers. We also use your mobile application, since it does not allow you to be online and respond from anywhere, and in any case at night we can leave activated the automated chat with answers already prepared for the most frequent questions. Review collected by and hosted on G2.com.

Steven N.

Consultant

Mid-Market (51-1000 emp.)

6/20/2019

"JivoChat the best option for online chat"

5/5

What do you like best about JivoChat?

What we like most about JivoChat is its great live chat system, we can talk with our current and future customers at any time, instantly, no matter where they are. We also like your VoIP telephony system and integration with mail system. It is very easy to use and install, in addition to which your customizable system adapts to our company. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Since we have been using JivoChat on our website, it has behaved very well, it has not presented any errors, no errors, no problems. Therefore we have nothing bad to say about this program. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If your company is small and you can not afford a paid live chat system, JivoChat has a free plan with which you can start, and if your company is large and you can afford the expenses of an online chat with excellent features and functions, JivoChat is the program that we are going to recommend.

- Integrations with Messenger.

- VoIP Telephony.

- Postal system.

- Live chat 24 hours a day.

- Mobile app.

- Desktop application.

- Web version. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

Sales, many positive sales, that is what we have benefited most in our company since we used JivoChat, we can communicate with all our customers with their live chat and in the same way with their VoIP telephony system, which means that communication with our customers is closer and friendly, because we can solve all your doubts and get potential customers and secure sales. Review collected by and hosted on G2.com.