RB

Russell B.

Owner

Small-Business (50 or fewer emp.)

6/19/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very Impressive Chat System"

5/5

What do you like best about JivoChat?

Super impressed with this sophisticated live chat system and pleasantly surprised to see it has a call-back system. I like the call back feature the most, but it has a fantastic amount of features, the ability to connect to multiple platforms, and I am really looking forward to the ability to take payments; that is a real winner!!

As an agency, we have seen huge benefits installing live chat has had on our client's websites...it is an absolute no-brainer for increasing lead generation and sales from your website. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

There are no downsides to using Jivochat. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

The problems we are solving with live chat is generating leads from our website. We have also starting installing it on our clients websites and helping them generate more leads. It also integrates with Zoho so for our client leads can go straight into their CRM which is a real bonus. Another great things is ability to choose sales or support in the chat window so chats go to the right team member/s. Review collected by and hosted on G2.com.

JS

Johnny S.

Senior Sales Manager

Mid-Market (51-1000 emp.)

12/14/2021

"Jivo Chat - excellent business chat"

5/5

What do you like best about JivoChat?

it is easy to use, integrated into our system, helped us to grab more leads and in turn customers. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Customer support is not 24x7 and we have to wait for 18 to 24 hours to get the support as we work in Australia. Review collected by and hosted on G2.com.

JS

José Antonio S.

Senior Data Analyst

Small-Business (50 or fewer emp.)

9/5/2021

"Great chat app"

5/5

What do you like best about JivoChat?

The UI and UX is really nice, it makes everything so easy to understand and use, also, the chat widget looks great on the website Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

I don't dislike anything, but it would be great if they could implement an advanced ticketing system Review collected by and hosted on G2.com.

UP

Verified User in Program Development

Small-Business (50 or fewer emp.)

10/4/2021

"Better for non- developer"

5/5

What do you like best about JivoChat?

The price is relatively cheap and the services of toll-free number is awesome Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

The web application is too slow on poor internet connection Review collected by and hosted on G2.com.

AM

Antonio M.

Mid-Market (51-1000 emp.)

9/28/2020

"It has the functions integrated in one place to be able to maintain communication with my clients"

4/5

What do you like best about JivoChat?

It has integrated in one place all the functions that I need to achieve better communication with my clients since through the same platform I have access to my telegram channel and Facebook Messenger, which are the main tools that I used to communicate with my clients, it also allows me to integrate seamlessly into my website so that my clients can send me their messages from my website in a much faster and easier way, its installation and configuration is quite simple to do, not at all cumbersome compared to other online chat apps. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Really, in my opinion it is a fairly simple but powerful tool that really does what it offers without major setbacks, except perhaps that the settings are not as customizable as in other applications. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

It has been very useful for me to communicate in a simpler way with my clients by allowing me to incorporate in my own website all the tools I need to achieve this goal, especially its live chat which is very useful to the time to resolve any complaint or requirement that my clients have about my products or services. Review collected by and hosted on G2.com.

LR

Lenar R.

Project Engineer

Mid-Market (51-1000 emp.)

9/23/2020

"Check Instant Messaging of all your applications."

5/5

What do you like best about JivoChat?

It is a software that I personally love because I can track all of the clients instantly, I can perform call routing, record calls, JivoChat has a very friendly interface. The work teams maintain communication through Jivo Chat because it is easier to organize our chats and find previous conversations more easily, it is really much easier to share documents and relevant information about our work. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

I really do not find anything negative, it is a very useful tool when you have to serve your customers in different applications. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

I recommend this software if you have to maintain contact with suppliers, clients and work teams, it will make your life easier. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

JivoChat is a tool that has made my life easier, I can contact my clients and through online chat, calls, facebook and instant telegram, I like that I can see when a client is writing, it is very easy to find the chats that I have had previously With each client, it has made my life in a brilliant way, I love the option that the phone has when a call is on hold, we can put music on hold and it makes it more relaxing for the client to wait for attention. I really love Jivo Chat. Review collected by and hosted on G2.com.

SP

Sergey P.

Mid-Market (51-1000 emp.)

9/15/2020

"Great easy-to-use Business Messenger"

4/5

What do you like best about JivoChat?

Cool team and perfect service. It was a great experience to use Jivo on our website - the service works flawlessly, and customers are happy that they receive answers in seconds. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

A few years ago we lacked the ability to customize the chat, but now this option is available! Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

If you prefer to help your customers with an easy-to-use omnichannel solution, you should choose Jivo as an excellent business messenger for your company. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

Voximplant used Jivo in the first line of support for effective communication with customers who are looking for assistance or have finance-related questions. In both cases, Jivo helped to quickly resolve the client's issue in a convenient way. Review collected by and hosted on G2.com.

AL

Andrea L.

Software Engineer in automatic processes & Coiled Tubing

Mid-Market (51-1000 emp.)

6/23/2020

"Effective way of communication"

4.5/5

What do you like best about JivoChat?

I particularly like it very much because it is very professional software that allows you to communicate with all clients and colleagues and can integrate with social networks, email platforms, among others, very efficiently and with incredible quality. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

I have nothing negative to comment, because the time I have been using it has not given us a major problem Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

As a general recommendation I can say that most businesses should use JivoChat because it offers stable and secure communication with visitors to any website and at the same time integrating your social networks, emails and contacts. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

In our project and budget creation department, we have implemented a small website just to contact clients and interested in engineering projects, there we have placed a space where you can attend to any client's concerns and keep them interested while communicating on a very fluid as JivoChat is Review collected by and hosted on G2.com.

JA

Jackeline A.

Desarrollador Web

Small-Business (50 or fewer emp.)

1/15/2020

"JivoChat is a free, multi-platform live chat service."

5/5

What do you like best about JivoChat?

The main reason I implemented JivoChat on my organization's website is because it has a desktop application for Windows, which is the operating system I use daily. Additionally, I also like the fact that the application can also be managed through the web. The other reasons I like JivoChat are:

* It has a feature to connect a corporate phone to receive calls directly from the application.

* It has an analytics tool to track visitors.

* It allows me to download customer data in Excel or CSV.

* I can position the chat on the website in the location I desire.

* I can create pre-chat buttons, so I can save time for customers. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

I don't dislike anything at all. JivoChat is a completely free live chat service with features like calls, web traffic analysis, and applications for different platforms such as Windows, Linux, macOS. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

My recommendation is to try the features of JivoChat. In my personal opinion, it's great to have a live chat service for your website that allows you to track customers across different platforms and is completely free at the same time. Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

Previously, customers could only communicate with us via email or phone calls, so we decided to implement JivoChat to offer a live chat service. The benefits have been as follows:

* JivoChat was very easy to install, it only took a few minutes to insert the application's code into our website.

* We can quickly respond to customers who have questions about our product, which has considerably increased our sales.

* JivoChat allows us to download customer data, which has given us the opportunity to create a customer database.

* With its desktop application for Windows, we can work comfortably and stay alert to its message notifications. Review collected by and hosted on G2.com.

VK

Vitaly K.

CEO & Founder

Small-Business (50 or fewer emp.)

8/6/2020

"Great app for communication with customers"

4.5/5

What do you like best about JivoChat?

The connection between another app CRM, analytics, mail. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Would like more configure options for some of the features. Review collected by and hosted on G2.com.