What do you like best?
Jitterbit is a solid product for transporting data in and out of Salesforce. It can do many other things as well, but we had purchased it specifically for our Salesforce needs. Within 3 months of owning Jitterbit, we were able to migrate our 20+ existing jobs from another EDI product that was not working well for our company. Plus, we have made many more data transport jobs since then.
I have really not found any use-case that we could not complete with this product! For a few situations, we have reached out to Jitterbit support for assistance and they have been super accommodating. They have dug right in and helped us solve our problem.
We are also interested in making REST based API jobs in the future, as Jitterbit has those capabilities as well.
What do you dislike?
I love this product because it mostly works like I think. But, as with all products... not everyone feels that way (in our case we had a admin that did not feel it was intuitive -- but when you create a tool that has to do everything a developer wants to do, but also be usable by non-developers in our orgs, I believe that is going to be a given)
What problems are you solving with the product? What benefits have you realized?
Mostly this has been a syncing of data between Salesforce and other external datbases (SQL Server and Oracle) and FTP.
The biggest benefit we have gotten from switching to Jitterbit has been the extensive logging and troubleshooting!! With our previous product we used... sometimes jobs would fail to run to completion, but there would be no details regarding the issue and logging itself was minimal. With Jitterbit, we can control much of what we see in the logs and even add more specific logging if necessary.