AM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

11/7/2017

"Good tool needing improvement"

3/5

What do you like best about Jitbit Helpdesk?

Easy to use and easy to setup with no prior knowledge Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Lot of features needed to integrate with legacy systems needs work Review collected by and hosted on G2.com.

LD

Liz D.

Marketing and Business Systems Analyst

Transportation/Trucking/Railroad

Mid-Market (51-1000 emp.)

6/1/2016

"Long time user and admin of service desks"

5/5

What do you like best about Jitbit Helpdesk?

A few years ago I came across a hosted help desk software online that seemed to have the right mix of features for an affordable price. I chose to use JitBit for a project that ended up being very successful in part thanks to this software for tracking and responding to customer requests. Each month/quarter/year, JitBit adds features that make sense and are more and more comparable to the big names I used to see on Gartner reports. I used to sell software that cost several times as much and was hardly as easy to admin! For a company getting started with tracking requests, this is a software company to seriously take a look at for your project's needs. Thank you JitBit team! Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Although they are extremely responsive to email, I miss phone support. It'd be nice to speak with the team directly even though I don't need to. Review collected by and hosted on G2.com.

JV

John V.

IT manager

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

2/1/2015

"Nice and clean UI, users love it"

4.5/5

What do you like best about Jitbit Helpdesk?

Not bloated with a zillion features, like some other "everything for everyone" systems, but still a powerful helpdesk. A self-hosted version is a nice addition. We actually chose this product for the self-hosted option, but the company has convinced us to go for the HOSTED one, and we're more than happy we listened to them.

Also, loved the "automation" engine ("if this - do that"), the mobile apps and JIRA integration ( we list our internal scripts bugs there and do the change management ).

Overall - a very nice and moderately priced app. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

The asset-management module is pretty basic, although it does the job. Also, no Twitter integration (even though they do offer a workaround for this). No user forums, but the Knowledge-base module does the job.

Oh, and their search engine sometimes glitches, especially when you search for weird abbreviations and other "non-existing" words. They claim to fix this in the next release.

The iOS app push notifications feature also breaks form time to time, also claim to fix this in the nearest future. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

Make sure you try the hosted trial version, not just the downloadable trial version! The "downloadable" trial has no time limits but has a couple of minor features disabled, so you should test the hosted one to get the whole idea. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

We're a healthcare org's IT department that deal with the employees problems. Also, my team uses the software through smartphones a lot. Review collected by and hosted on G2.com.