ML

Marco L.

Project Manager

Mid-Market (51-1000 emp.)

10/31/2018

"Trying JitBit a little bit"

4/5

What do you like best about Jitbit Helpdesk?

For sure, what is the most surprising feature of this product is the opportunity to organize your work sub dividing the total amount between colleagues. This aspect was also well received by the members of my team. The work flow seems to be smoother than before, even with a reasonable adaptability period with this trial version. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Actually there is no much aspect to bad charge in JitBit, but one of my less favourite is the lack of some status in managing the tickets and the font used. Of course this last one is my only opinion, fully subjective, maybe another user could find the font really nice. Our usage was not complete due to our aim to reach. So, there are some aspects that we did not try such as Chat Support or Interactive Voice Response for which we can't put any evaluation. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

When other companies will try to make a test with JitBit I will advice to use it with a group of at least 5 people to better understand the usage of a multi user kind of work. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

The division of the work is of course a benefit for a company. My company had a positive feed-back in terms of quicking the speed of working each tickets or item received by setting in parallel the management of each one between my team members. Also the reporting part, which is my main task, was easy to use and to interact in terms of customizing the report table and format. Review collected by and hosted on G2.com.

UG

Verified User in Government Administration

Enterprise (> 1000 emp.)

4/2/2019

"I greatly enjoy the most advanced technical platform - MS SQL Server and ASP.NET."

5/5

What do you like best about Jitbit Helpdesk?

It assign agents to different areas. Control tickets visibility, tracksyour assets and assign them to users. You can attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

There is nothing about this that I do not like. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

I highly reccomend this software for ease of use and organizational skills. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

We are now maintaining a knowledge-base, we can tag and categorize tickets. And enjoy the most advanced technical platform - MS SQL Server and ASP.NET. Review collected by and hosted on G2.com.

JW

James W.

Systems Administrator II

Enterprise (> 1000 emp.)

11/19/2018

"Jitbit has been a useful introductory ticketing system."

3.5/5

What do you like best about Jitbit Helpdesk?

User interface is intuitive and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Difficult to avoid email loops caused by automatic responses. Review collected by and hosted on G2.com.

RP

ramesh p.

Sr Manager

Mid-Market (51-1000 emp.)

3/22/2019

"jitbit"

4/5

What do you like best about Jitbit Helpdesk?

Easy to access and search is faster with id Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

cannot search with keywords and we have to use id Review collected by and hosted on G2.com.

JG

Jamal G.

Analyste

Enterprise (> 1000 emp.)

10/28/2018

"JitBit is the next big thing!"

4/5

What do you like best about Jitbit Helpdesk?

Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category Review collected by and hosted on G2.com.

AW

ahmed w.

Utilities Customer Service Representative

Professional Training & Coaching

Small-Business (50 or fewer emp.)

11/24/2018

"Everything is great with Jitbit Helpdesk!"

4/5

What do you like best about Jitbit Helpdesk?

The automation tool is powerful.You can respond directly from your e-mail/site portal. Every incoming e-mail fosters the creation of a ticket. The date/time stamp is capable of tracking responses.! Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

It needs to have some sort of integration with social media.! Review collected by and hosted on G2.com.

SL

Sam L.

Assistant Network Administrator

Libraries

Mid-Market (51-1000 emp.)

1/30/2018

"Amazing"

5/5

What do you like best about Jitbit Helpdesk?

We trialed several different Help Desk / Ticketing solutions from various vendors and in different price ranges (including free). We ended up falling in love with Jitbit thanks to its quickness to run, ease to install, backup, migrate, and update and fantastic support staff. I think that my favorite thing may have to be how responsive the vendor support is; we've had several suggestions become actual features over the years. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

I don't love the roles system. There are "technicians", "administrators", and "users". The technicians can be per-category, but then they are still seemingly more than just users on the categories for which they are not technicians. In addition, there doesn't seem to be a good way to allow a user to have full read access to all tickets in a category or section without giving them technician access as well. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

Go for it! I think it's definitely worth it to do the free trial. As a whole, we typically stay away from cloud products and prefer to go with on premises solutions, so that's what we've done with Jitbit as well. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

Initially, we were only looking for a ticketing system for our internal technology help desk. We ended up quickly adding our Facilities team and later our public services team for external patrons to receive help and set up special collections and recommendations. Review collected by and hosted on G2.com.

AM

Verified User in Media Production

Mid-Market (51-1000 emp.)

6/15/2018

"G2 Crowd"

3.5/5

What do you like best about Jitbit Helpdesk?

We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up beginning to look all starry eyed at Jitbit because of its briskness to run, simplicity to introduce, reinforcement, relocate, and refresh and awesome care staff. I imagine that my most loved thing may must be the manner by which responsive the seller bolster is; we've had a few proposals wind up genuine highlights throughout the years. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

I don't love the parts framework. There are "professionals", "overseers", and "clients". The specialists can be per-class, however then they are still apparently something beyond clients on the classifications for which they are not professionals. Moreover, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them expert access also. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

Let it all out! I believe it's very justified, despite all the trouble to do the free preliminary. All in all, we ordinarily avoid cloud items and want to run with on premises arrangements, so's what we've finished with Jitbit too. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

At first, we were searching for a ticketing framework for our inside innovation encourage work area. We wound up rapidly including our Facilities group and later our open administrations group for outside benefactors to get help and set up uncommon accumulations and proposals. Review collected by and hosted on G2.com.

AM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

11/16/2018

"As a Quality Systems Manager, I relied on Jitbit Help Desk to keep customers happy!"

4.5/5

What do you like best about Jitbit Helpdesk?

How quick it was to set up and the mobile app which helps me stay connected and updated. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

Had some compatibility issues with Chrome initially that I had to take care of. Review collected by and hosted on G2.com.

Recommendations to others considering Jitbit Helpdesk:

N/A Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

We used a proprietary quality management software system to track customer and supplier issues. Although the software is great, as the architect and administrator I needed a system for helping my internal customers submit and track issues they were having. Review collected by and hosted on G2.com.

CM

Christian M.

Enterprise (> 1000 emp.)

12/28/2017

"JitBit Helpdesk is Great!"

4.5/5

What do you like best about Jitbit Helpdesk?

I like that the system is able to be used both on mobile platforms and on desktop platforms universally. It makes it easy for a technician who is always on the go to be able to access it any way shape or form. Review collected by and hosted on G2.com.

What do you dislike about Jitbit Helpdesk?

The app they developed is really under developed. Functionality wise, the desktop version allows for more use then the mobile. The mobile is clunky and unable to do critical functions that a tech on the go would want. Luckily chrome allows desktop mode, but its still difficult to utilize. Review collected by and hosted on G2.com.

What problems is Jitbit Helpdesk solving and how is that benefiting you?

We utilize this in the school district to track tickets on all fronts. Be it Field techs, Network Techs, Testing Database Engineers, Information software, or down to the simplest of forms, phones. This really helps us keep track of time frames on answers, allows for more flow, and comprehensive communication between all departments without losing track of where someone else has gone and what else has been done. The benefits of adding assets as well is great, I do wish we could import a full spreadsheet with columns filled out to make life easier rather then adding assets through their means but I understand that its a difficult to form a solution for every situation. Review collected by and hosted on G2.com.