LJ Linda J. Customer Service Representative Restaurants Mid-Market (51-1000 emp.) 3/15/2019 ""Astounding"" 5/5 What do you like best about Jitbit Helpdesk? We trialed a few diverse Help Desk/Ticketing arrangements from different sellers and in various value ranges (counting free). We wound up experiencing passionate feelings for Jitbit because of its speed to run, straightforwardness to introduce, reinforcement, relocate, and refresh and awesome care staff. I believe that my most loved thing may must be the way responsive the merchant support is; we've had a few recommendations turned out to be real highlights throughout the years. Review collected by and hosted on G2.com. What do you dislike about Jitbit Helpdesk? I don't love the jobs framework. There are "experts", "directors", and "clients". The specialists can be per-classification, however then they are still apparently something other than clients on the classes for which they are not experts. Likewise, there doesn't appear to be a decent method to enable a client to have full perused access to all tickets in a classification or area without giving them specialist access too. Review collected by and hosted on G2.com. Recommendations to others considering Jitbit Helpdesk: The Jitbit helpdesk arrangement is an extraordinary arrangement whether you have 1 or numerous specialists dealing with various classifications of issues. Too we have executed extra depts. to use the framework as the ticketing and the email warnings are incredible resources for this instrument. Review collected by and hosted on G2.com. What problems is Jitbit Helpdesk solving and how is that benefiting you? At first, we were searching for a ticketing framework for our interior innovation help work area. We wound up rapidly including our Facilities group and later our open administrations group for outer supporters to get help and set up uncommon accumulations and suggestions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite See what 53 reviewers think of Jitbit Helpdesk 4.3 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/jitbit-helpdesk/reviews)