What I like most about Jira is the ability to organize and provide clear visibility into the progress of initiatives, especially in projects that involve various areas, suppliers, and simultaneous deliveries. Throughout my experience with 360° campaigns, CRM, digital media, and transformation projects, Jira has helped me structure workflows, prioritize tasks, and track deadlines more accurately. It facilitates alignment between internal teams and agencies, reduces rework, and makes the approval process more fluid. Additionally, the visualization on boards allows for quick identification of bottlenecks and route adjustments, ensuring that deliveries are made with quality and within the agreed deadlines. For me, Jira is not just a management tool — it is an instrument that enhances governance, transparency, and collaboration. Review collected by and hosted on G2.com.

What I don't like about Jira is that, at times, it can become quite a complex tool, especially when there are many projects, boards, and custom workflows being used simultaneously. In large teams or with less mature structures, this complexity can create difficulties in standardizing usage, leading to incomplete or divergent records. Additionally, some configurations and integrations require more advanced technical knowledge, which can delay simple adjustments in day-to-day operations. In other words, when there is no clear governance and discipline of use, Jira can end up creating more layers of control than actually facilitating work. Review collected by and hosted on G2.com.

What I like best about Jira is its flexibility and customization capabilities. It allows teams to design workflows that perfectly fit their development or business processes. Jira excels in issue tracking, managing tasks, bugs, epics, and stories is very systematic and traceable. It's also an excellent platform for Agile project management with built-in support for Scrum and Kanban boards, sprint planning, backlog organization, burndown charts, and velocity reports. Despite these challenges, Jira remains one of the most powerful project management tools available. Review collected by and hosted on G2.com.

What I dislike about Jira is that it can be complicated for beginners. Setting up custom workflows, permissions, and fields requires experience and can be overwhelming initially. The interface can sometimes feel cluttered with too many features, making navigation tricky for users who only need basic task tracking. Large projects with thousands of issues may experience slow performance, and the pricing can increase significantly as your team grows. Review collected by and hosted on G2.com.

What I like best about Jira is its ability to create highly customizable workflows that can be tailored to any team's development or business process. It offers excellent issue tracking, where bugs, tasks, epics, and user stories are managed in a very structured and traceable way. Jira also supports Agile methodologies exceptionally well, with features like Scrum and Kanban boards, sprint planning, backlog management, burndown charts, and velocity reports. Review collected by and hosted on G2.com.

What I dislike about Jira is that it can be complex for beginners, especially when setting up workflows, permissions, custom fields, and boards. Sometimes its interface feels cluttered because it offers so many options, which may be overwhelming for teams looking for simple task tracking. In large projects with thousands of issues, Jira may become slow or less responsive. Review collected by and hosted on G2.com.

What I like best about Jira is its ability to clearly track tasks and team progress in one place. It’s very flexible — you can customize workflows, issue types, and boards to fit any project style. Jira also integrates well with other tools like Confluence and GitHub, making collaboration smoother. Overall, it helps keep teams organized, transparent, and aligned, especially when managing Agile projects. Review collected by and hosted on G2.com.

While Jira offers powerful tracking and workflow flexibility, it can feel quite overwhelming and cluttered—especially for new users. The interface has many menus and settings, which makes getting started confusing and time-consuming. Many teams report that performance suffers when the number of issues, boards or customizations grows large: slow load times and laggy responsiveness become a frustration. Review collected by and hosted on G2.com.

Jira makes it really easy to keep track of what’s happening across different projects. I like how organized everything feels once you get the hang of it — tasks, sprints, and workflows all stay in sync. The best part for me is the flexibility: you can customize boards, set up automation rules, and integrate it with tools like Confluence or Slack. It keeps everyone on the same page, which really helps our team move faster and stay aligned. Review collected by and hosted on G2.com.

There’s definitely a bit of a learning curve at first. The interface can feel overwhelming when you’re new, and setting up workflows or permissions sometimes takes longer than expected. It would be great if Jira simplified some of the setup steps or made reporting a bit more intuitive. But once you get comfortable, it’s a powerful tool that’s hard to replace. Review collected by and hosted on G2.com.

I like most about Jira is that it brings clear visibility into our sprint work—I can instantly see what’s in progress, what’s to do, and what’s done. Its customizable workflows and seamless integrations let me align tickets, code commits, and team updates all in one place. Review collected by and hosted on G2.com.

The things I dislike about Jira are the complexity and learning curve can be steep — setting up workflows, permissions, and custom fields takes time. Also, it can feel sluggish or cluttered when projects grow large or heavy customisations accumulate. Review collected by and hosted on G2.com.

I like that Jira makes it easy to track tasks, manage projects, and see progress clearly. The dashboard helps keep everything organized, and it’s great for team collaboration. I also like how flexible it is, you can customize workflows and boards to fit different types of projects. Review collected by and hosted on G2.com.

Honestly, there’s nothing major to dislike about Jira. It can feel a bit complex at first because of all the features, but once you get used to it, it’s very smooth to use. Overall, it’s a powerful and reliable tool for project management. Review collected by and hosted on G2.com.

I genuinely find JIRA extremely useful for keeping track of who is responsible for what within our team. It organizes all our tasks and deadlines in a single location, which eliminates any confusion about assignments and responsibilities. I use it daily, and I appreciate how feature-rich it is. There’s a dedicated board for sprints, options for various task types, and seamless integration with other tools like Slack or Confluence, which really streamlines our workflow. Once you grasp the basics, setting up new projects or customizing your workflow becomes quite intuitive, especially if you have prior experience with project management tools.

Initially, the learning curve felt pretty steep, but after a few weeks, everything started to make sense—particularly if your team is already familiar with agile or scrum methodologies. What stands out most for me is how simple it is to identify bottlenecks or overdue tasks. Automations save me a lot of time, and whenever I run into issues, the large JIRA community on forums is always a valuable resource. I never come around to any that issue where I require customer support.

I never come around to any that issue where I require customer support. Review collected by and hosted on G2.com.

Honestly, JIRA can feel quite overwhelming for newcomers. The interface is packed with buttons and options, which makes it seem cluttered at first glance. Some features are either hidden or missing altogether—such as straightforward Gantt charts or a simple way to view all issue types at once. While integration is generally straightforward, troubleshooting problems isn’t always intuitive, especially if you’re not particularly tech-savvy. The app’s performance can slow down when many users are active, and sometimes it just needs a good old refresh to get back on track. Also, as your team expands, the costs can rise quickly. Review collected by and hosted on G2.com.

I use it everyday on all my Brand's projects. I love I can organize all my work on Jira and keep track on all my pending. I can have a record from start to end. I can keep a fluid conversation with my collaborators and also give them feedback when I find some mistakes and do not meet the customer expectations. Review collected by and hosted on G2.com.

I'm not sure if it is restricted by my Administrator but I'm unable to upload screenshots or images to my comments. Only PDFs, but it would be useful if it can be added. Review collected by and hosted on G2.com.

Having worked extensively with Jira over the past ten years, I’ve come to appreciate its depth and flexibility in managing ticket workflows. Whether you're running Kanban boards for continuous delivery or Scrum sprints for iterative development, Jira adapts seamlessly to a team’s evolving needs. One of the features I rely on most is the comprehensive activity tracking within each ticket—work logs, comments, status changes, and time estimates are all visible at a glance, which makes collaboration and accountability effortless.

Jira’s integration capabilities are another standout. I’ve successfully connected it with Confluence, Bitbucket, and GitHub to create a transparent, traceable workflow across documentation, code, and deployment. The cloud-based setup is refreshingly straightforward, but I’ve also navigated the more complex terrain of on-premise installations, which demand a deeper level of technical expertise and infrastructure planning.

Support responsiveness varies by subscription tier, and in my experience, premium plans do deliver on their promise of 24x7 assistance. For agile teams, Jira becomes more than just a tool—it’s the heartbeat of daily standups and sprint reviews, offering a real-time dashboard that keeps everyone aligned and focused. Our team has used it everyday for all the sprint related ceremonies and tasks Review collected by and hosted on G2.com.

Over the years of working with Jira, I’ve found it to be a robust and feature-rich platform—but not without its quirks. During periods of downtime or system strain, even fundamental elements like the dashboard view can become unresponsive, which can be frustrating when you're trying to stay on top of fast-moving tasks.

Jira offers a wide array of filters and configuration options, which I’ve grown comfortable navigating. However, I’ve seen firsthand how overwhelming this can be for new users—especially when they're trying to make sense of multiple boards, custom fields, and workflow schemes all at once.

In more complex project environments, where several parallel workstreams each have their own dedicated boards, performance can take a noticeable hit. Loading times tend to lag, particularly when switching between boards or accessing detailed ticket views. It’s a reminder that while Jira scales well in terms of functionality, performance tuning becomes essential as your project landscape grows. Review collected by and hosted on G2.com.