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Jira Reviews & Product Details

Tarik U.
TU
Executive Member
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Jira?

JIRA is helping not just engineering teams but also IT and infosec teams as well. We are tracking all of our daily operations on the JIRA Review collected by and hosted on G2.com.

What do you dislike about Jira?

While JIRA offers a high level of customization, some users may find that certain features or workflows are not as flexible or customizable as they would like. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

JIRA is primarily designed to solve project management and issue tracking problems in software development and other industries. Like centralized project management, Issue tracking and resolution, customizable workflows and collobration. Review collected by and hosted on G2.com.

Jira Overview

What is Jira?

JIRA is the tracker for teams planning and building great products. Thousands of teams choose JIRA to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

Jira Details
Discussions
Jira Community
Languages Supported
German, English, French, Japanese, Spanish
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Product Description

Jira is an issue and project tracker for teams building great software. Track bugs and tasks, link issues to related code, agile planning, and monitor activity.


Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
105,621 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Phone
+61 2 9262 1443
Total Revenue (USD mm)
$1,614
Description

Atlassian is a provider of collaboration, development, and issue tracking software for teams. With over 50,000 global customers (including 85 of the Fortune 100), their advancing the power of collaboration with products including JIRA, Confluence, HipChat, and Bitbucket.


Connor G.
CG
Overview Provided by:
Online Marketing Manager at Atlassian

Recent Jira Reviews

Guru D.
GD
Guru D.Mid-Market (51-1000 emp.)
5.0 out of 5
"A Simple Guide to Maintenance, Troubleshooting, and Engineering Updates"
As a Technical Support Engineer, Jira is very helpful for creating issues with the engineering team and tracking the status of tickets. It also all...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Issue Tracking"
As a Manager, it helps me a lot to create issues for team members and track the status of Tickets. Also, I can suggest in the JIRA in case they are...
Prachi V.
PV
Prachi V.Mid-Market (51-1000 emp.)
5.0 out of 5
"A Deep Dive into agile Project Management"
We can integrat2 with popular tools like confluence, bitbucket, GitHub and many others team collaboration. It is useful for all team sizes.
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Jira Media

Jira Demo - Agile Board
Jira Demo - Workflow
Jira Demo - Collaboration
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Jira Demo - Concept to Launch
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Video Reviews

6,068 out of 6,069 Total Reviews for Jira

4.3 out of 5
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6,068 out of 6,069 Total Reviews for Jira
4.3 out of 5
6,068 out of 6,069 Total Reviews for Jira
4.3 out of 5

Jira Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for JiraQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Anshul J.
AJ
Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Jira?

It is easy to build tickets, add release, epics and create sub-task, task, bug, stories on jira.

User can track the issues using epic or releases.

Maintaining backlog is also easy there.

Very less downtime for new updates.

It is easy to login into jira and we can provide access according to the role.

I use jira for daily basis to track and log my work, which is too easy to be done.

Customer support is good in case of any blockers.

Implementing new project board and adding new members to the project is easy on jira, we just have to create a project and assign ticket to the member.

I like emojis they add in the restropective. Its fun to add emoions there. Review collected by and hosted on G2.com.

What do you dislike about Jira?

It is hard to track the closed stories or tickets on jirs. Either we have to remember the ticket number or else it will take a lot of time to find the older tickets, in case we have to check any information on that.

Sometime downtime take a day too.

Jira provide some set of specific options like for priorities, boards options etc., which are not customizable. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

It help our team to track our projects.

We work and planned our sprints on jira

We restropect our team using jira.

Backlog and project planning is done on jira.

Senior management people keep track on the project through jira. Review collected by and hosted on G2.com.

Alekhya K.
AK
Salesforce Business Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
(Original )Information
What do you like best about Jira?

We use Jira tool to manage our sprint board as we work on Agile. We do use JIRA integrated with Test Rail to have the test cases linked to the particular jira. Review collected by and hosted on G2.com.

What do you dislike about Jira?

The only drawback we are facing is the workflow process. We would like to have admin access to setup the workflow as per our requirement. For example, when we create a jira, the default status is getting created in backlog but we would like to have that created in New status so it will show up on our kanban board. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

The major implementation we did was integrating jira with our testing tool (test rail) and also with slack. By doing this we are getting notified when the new jira stories are created and we are getting notified in our slack channels. This is a great achievement so that the team is working collaboratively and getting notifications directly from slack on the updates. Review collected by and hosted on G2.com.

Open Discussions in Jira
Saili K.
SK
Junior Back End Developer
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Jira?

In my office we use jira for task management and time management, which helps us for team projects with multiple moving parts. The task and subtask part had made things very easy to track and also the recent UI improvements are really helpful. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Even though the Ui is updated recently still some features feel buried requiring too many numbers of clicks for simple function. It's also a bit tricky to customise. It would be great if jira streamlined some of these elements to improve the usability and speed up everyday task. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Jira solved problem of disorgnised projects, jira is a structural tool which helps me to stick to my timelines and have effective communication. Jira streamlines workflows by which whole team can track the project real-time and ensure accountability as well.

The benefit comes from it's ability to keep everyone on the same page, making complex projects easily manageable. For me, Jira's impact is most visible in how it helps create the sub tasks or actionable tasks, which reduces the feeling of being overwhelmed. this makes it easier to maintain clarity, track progress and adapt to changes quickly. It ultimately boosts productivity by allowing me to focus on specific tasks while having the confidence that the overall project is being monitored and coordinated efficiently. Review collected by and hosted on G2.com.

Open Discussions in Jira
Nathan M.
NM
Senior Product Solutions Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Jira?

I use Jira daily in my current role. Jira software provides a centralized solution for product lifecycle management, agile development including Kanban or Scrum frameworks. It integrates with a wide variety of other development tools such as GitHub and Confluence. The product has robust data reporting and analytics for high level performance tracking and workload management. The product is intuitive, easy to use, and is flexible enough for customized and tailored workflows. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Some areas where Jira may be able to make improvements include more on-boarding material/training for quicker on-boarding of new users. The software can struggle to handle very large data sets at times, which can lead to slower load times... Their mobile solution is good but it could be enchanced to match more closely with the desktop version, which has some more capabilities than the mobile version. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

As a Product/Project Manager juggling multiple projects at a given time, JIRA alleviates any issues around staying organized and up to date on project statuses and progress. I can use JIRA from start to finish through a project lifecycle. I can maintain my own personal board in the early stages of product development/ideation - helping me to stay organized and prioritze what comes next. It also allows other stake holders to view statuses without aksing me to provide them, which saves significant time. Our Development Team can pick up my project tickets and I can see thier progress from start to finish. I can also communicate with project teams and developers right within the Jira tickets, which allows for quick communication and record keeping. Review collected by and hosted on G2.com.

Guru D.
GD
Technical Support Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Jira?

As a Technical Support Engineer, Jira is very helpful for creating issues with the engineering team and tracking the status of tickets. It also allows me to provide suggestions in case the team is facing any difficulties. I can create workflows and there is a lot of flexibility in the escalation process and bug tracking.

The mobile app is convenient, and it’s easy to integrate with other applications. Additionally, it is simple to install on both mobile and desktop. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Jira is great and provides the necessary options. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Jira is really helpful as it allows me to easily create and track issues. It helps me work closely with the engineering team, keep an eye on ticket updates. Review collected by and hosted on G2.com.

MG
Senior dev
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Jira?

Jira Software gives you full control of the project management access through which user can access the facilities which jira has to offer.

It has various features in it which provides Ease to user and implementation is so easy that user can handles the management easily. Review collected by and hosted on G2.com.

What do you dislike about Jira?

As a user i have been using jira for a long time which creates a perception for me of having pros about this product. i would refer the product because it has to offer eveyrthing what user can expect from it . Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Jira Bassically helps with bug tracking, product management which helps user to solves the problems of the management easily. It has Issues from which user can access the issues that has been created by them and track all the activities which is being done with in the the jira.

It gives you track all the bugs, user can create the bugs and attach the files in it .

User can create custom workslows, and create weekely reports from the jira. Review collected by and hosted on G2.com.

Juan M.
JM
Security Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Jira?

Jira is second to none when it comes to adaptability to a great variety of different workflows and really extensive features of customization. Strong integrations further facilitate collaboration and automation of tasks, while clear visualization with Kanban and Scrum boards brings transparency to decision-making. Besides, Jira has been designed in such a way that it will scale well with the growth of your team. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Jira is a steep learning curve unto itself, and its feature set may overwhelm a new user right away. Advanced configurations of most the customizations are really challenging to perform and usually require technical expertise. Also, the costs for using Jira, especially in great teams or enterprises, might be high and therefore be considered as part of the return on investment. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Jira solves one of the main problems: centralizing information for case tracking and work organization. This will help us have one single point of access for all relevant information, smoothing communication and collaboration with teams. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Jira?

Jira is used as a project management tool. Which provides the best features with no code automation to save time and ensure moving the task forward while managing the team. Jira is easy of use with the best customer support with AI-enabled basic solutions on-time with an AI chatbot. It's ease of implementation with ease of integration of supportive software platforms. Here, the mainly best part to limitless frequency of use of Jira for project management. Review collected by and hosted on G2.com.

What do you dislike about Jira?

Jira is using for project management with AI enabled fetures as well. But sometimes when i try AI-enabled automation and give more commands on onetime so, it does not give me the accurate result that I want to exectly looking for. But it's rarely a problem on this platform. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

In Jira is including the AI-based fetures is amazing. Jira is the best platform for fullfill majorly all need which i expect for project management. In this tool is includes no code automation feture is amazing. Because even if no any person not avail real-time working so, automation tool would be forward the task to assigned team whose participate on the project. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Jira?

Jira allows you to create tickets and subtasks to allow you to keep track of your issues. Jira Service Manager is easy to setup, and any company can get it up and running fast. Pay more and you get more features, but out of the box standard has a lot of features. Review collected by and hosted on G2.com.

What do you dislike about Jira?

They will give you features as part of the standard package and then one day they will make some of those features premium and tell you you need to upgrade or lose it. It is a dirty way of doing business. We upgraded to premium and got nothing. Just the features they were gonna take from us. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

Customers - Ticketing - Customers enjoy the response times and the self-service portal.

Alerts - Opsgenie allows us to be alerted to severity issues.

Ticketing and project management - Jira helps us manage engineering, change control, and DevOps.

Jira makes our lives simple. The Jira automation is easy to configure, and the integrations are available if you can set them up and running. MSTeams for example, I am an admin and that is not enough to complete the MS Teams integration, you have to bring in a Azure admin to complete the authorization in like 3 different places. Review collected by and hosted on G2.com.

Chaitanya P.
CP
Associate Information Technology Consultant - Grade IS2
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Jira?

The best part is we can track all the work we have done in any sprint and also the dashboard facility would help to evaluate individuals in an easy manner. Review collected by and hosted on G2.com.

What do you dislike about Jira?

They can add more filtering options when it comes to project management. They could have provided more templates so that we can start using them like plug and play. Review collected by and hosted on G2.com.

What problems is Jira solving and how is that benefiting you?

With the help of this tool we are managing the complete team. This is the only source for us to track every team members and based on the requirements we are adding it to the backlogs. Sprint planning is solely done using this tool. Review collected by and hosted on G2.com.