It's very helpful for managing all the ticketing needs within your company. When it comes to projects, it makes it easy to organize and distribute workloads among your team members. It also supports effective customer care on a daily basis and integrates smoothly with other tools used in your company. Review collected by and hosted on G2.com.

At times, the software feels somewhat rigid, and there are certain requirements that simply cannot be implemented. Review collected by and hosted on G2.com.

I really enjoy using Jira Service Management as it is an extremely comprehensive and easy-to-use tool. The ability to easily clone tickets allows me to work on the same project with different cases effectively. Additionally, I highlight that the platform is extremely fast, which is a great differentiator compared to other ticket management platforms that tend to be slow. Appreciating the speed and efficiency in ticket handling is key to my daily performance. I also value that it allows me to have all the tickets in one place, which helps to keep track of what is being worked on and what has already been resolved. The ability to generate reports on the SLAs managed by each ticket is also very useful. Review collected by and hosted on G2.com.

Honestly, I have no complaints about it; so far, it has worked correctly for me. Review collected by and hosted on G2.com.

Its ticket management system is best, It helps in tracking issues and helps in building connection with users Review collected by and hosted on G2.com.

Jira is lil costly and it is not much user friendly and Dashboard feature can be improved Review collected by and hosted on G2.com.

We primarily use it for ticketing technical issues. It is great because you can search for an incident name if you are not sure what to choose. It also is user-friendly. Most users would be an able to figure out how to use it without training. Review collected by and hosted on G2.com.

I really don’t have any dislikes for Jira. I have worked with Jira at several companies, and it always serves its purpose. Review collected by and hosted on G2.com.

All the possibilities of customization via the forms Review collected by and hosted on G2.com.

No real possibility for a full personalized service desk home page Review collected by and hosted on G2.com.

Features like tickets tracking , SLA monitoring & Kanbans boards provides clear visibility about ongoing works across teams Review collected by and hosted on G2.com.

Licence costly & Initial setup is complex Review collected by and hosted on G2.com.

1.Integration with Jira software and confluence ensures seamless cooperation between IT and development teams.

2.Workflows and automation can be customised to streamline the service request,incident and change management processes.

3.Robust SLA tracking and reporting help to ensure timely replies and accountability.

4.A user friendly self service portal with knowledge base integration to reduce ticket traffic and support strain. Review collected by and hosted on G2.com.

1.Complex setup and configuration - The initial setup can be intimidating particularly for teams with no prior Jira expertise.

2.The UI and features may be more difficult for non-technical users to understand. Review collected by and hosted on G2.com.

I think Jira Service Management's powerful automation and its seamless integration with other tools like Jira Software and Confluence make it really valuable. I also appreciate its proactive problem management, streamlined change management, and accelerated incident resolution. It's a very powerful tool that we need on a daily basis. Review collected by and hosted on G2.com.

I find the complexity of Jira Service Management a bit challenging. There's definitely a steep learning curve which users and admins deal with. Also, the costs can be unpredictable at times, and there are specific limitations when it comes to integration. Review collected by and hosted on G2.com.

Jira Service Management is a reliable tool for managing escalations and tracking ticket progress in our organization. Whenever we face an issue, we immediately check the related Jira ticket for updates, which helps keep communication clear and structured. Our management also uses Jira to review team performance by tracking how many tickets each person has worked on. Personally, I’ve contributed to both permanent and temporary projects, such as Sharecommunity and WSS. For Sharecommunity alone, we've handled over 100+ tickets. Jira makes it easy to monitor these activities and maintain accountability across different teams. Review collected by and hosted on G2.com.

Previously, we were able to export tickets based on a selected date range, which was very helpful for reporting and tracking project history. However, after a recent backend update, this export feature stopped working. Review collected by and hosted on G2.com.

What I like best about Jira Service Management is how seamlessly it helps manage IT support tickets through customizable workflows, automation, and SLAs. It improves visibility across teams and keeps everything well-organized in one place. The ability to integrate with other Atlassian products like Confluence and Jira Software adds a lot of value and streamlines collaboration between development and operations teams. Review collected by and hosted on G2.com.

Jira Service Management offers an intuitive and structured way to manage IT service requests, incidents, and changes. I especially appreciate the flexibility it gives in customizing workflows, SLAs, and automation rules. Its seamless integration with other Atlassian tools like Jira Software and Confluence makes collaboration across teams effortless. The built-in knowledge base and request portal really enhance the end-user experience too. Review collected by and hosted on G2.com.