We have been using Jira software for a couple of years now, and it has helped us a lot, especially with task optimisation, clearer pipelines, and better resource allocation. In short, I’d put it this way: project management without Jira wouldn’t be possible for us, especially with their AI power tool. Review collected by and hosted on G2.com.

I believe the pricing can be much better, and sometimes we feel lag when it comes to shifting the view of tiles, so that is something which we don’t like, but otherwise, I feel I mean the premium or the premium pricing can be little more better Review collected by and hosted on G2.com.

The customizable queues and automation rules really stand out. I use the SLA tracking and asset management every day for our SOC tickets and compliance audits. The drag-and-drop reassignments are quick and save me a couple of hours each week during incident response. An unexpected win is how seamlessly it links with Slack for real-time alerts, so I can stay on top of updates without leaving my dashboard. Review collected by and hosted on G2.com.

The reporting dashboard feels clunky when I need custom security metrics. Pulling SLA breach data requires extra filters and exports, and that slows down my weekly compliance reporting by about an hour. The UI also feels overwhelming when I’m trying to do quick mobile checks during standups, and non-technical stakeholders tend to get lost when navigating the queues. A simpler drag-and-drop report builder, or a much better mobile view, would go a long way toward fixing this. Review collected by and hosted on G2.com.

One of my clients introduced me to Jira as a way to automate a process for the maintenance department. Since then, I’ve been able to get all the traceability I need whenever I request an equipment repair. Review collected by and hosted on G2.com.

I don’t use it very often, but one issue I’ve noticed is that sometimes the notification doesn’t come through to my email when there’s an update to the request. Review collected by and hosted on G2.com.

I appreciate using Jira Service Management for task management and its ability to view progress in real time. The Kanban view, which allows me to see task status for the whole team, is really helpful. My daily work focuses a lot on delegating tasks to my team, so watching them close the tasks out with criteria is really beneficial. Review collected by and hosted on G2.com.

Overall ease of use for new users, especially the need for better training on basics and quick tour guides. Review collected by and hosted on G2.com.

It has a structured ticketing system that keeps requests organized and easy to track. The built-in automation helps cut down on manual work and speeds up issue resolution. It also integrates well with other tools, which makes incident and service management more efficient overall. Review collected by and hosted on G2.com.

The interface and workflows can start to feel confusing once they’ve been heavily customized, making it harder to navigate and follow processes. Review collected by and hosted on G2.com.

What I like best about Jira Service Management is the ease of use for both IT (and even non-IT teams) to provide great customer support, easily integrating all the number of features Atlassian has to offer, into our environment. Our teams are able to use it every day and and not be annoyed with it, compared to other ITSM solutions. Review collected by and hosted on G2.com.

The licensing model, and not being able to purchase smaller batches, is my dislike. Review collected by and hosted on G2.com.

JIRA has an easy-to-use interface and delivers high performance, and I haven’t run into negative issues like unresponsiveness. Its strong ability to integrate with other tools is another big plus. Pricing and support are also major reasons I choose to use JIRA. Review collected by and hosted on G2.com.

Sometimes it lags and when it becomes heavy, it uses higher bandwidth Review collected by and hosted on G2.com.

I have used JIRA for incident management and it's UI was great and user friendly, it is easy to adept and it's kanban board is very useful for maintaining incidents, tracking is very cool. we can easily track tickets and also can automate the process Review collected by and hosted on G2.com.

Integration with other app is very difficult and and as a new person there are some problem to go through dashboard at kanban board, jira seems complex for setup and costly as well Review collected by and hosted on G2.com.

I like Jira Service Management because it has a nice way to visualize all the tickets in one place. It's helpful for tracking tickets and assigning workload to people. I also value being able to get reports on how many tickets we are getting and the complete time rate. Review collected by and hosted on G2.com.

It's really hard to make Jira Service Management tailored to our company because it requires a lot of research and education. It's not so intuitive when trying to create something customized for the company. Review collected by and hosted on G2.com.

This is a really powerful tool with great features. It offers plenty of customisation options and is quick to use, with updates that take effect immediately. Review collected by and hosted on G2.com.

The enormous learning curve, it's really hard to find what you're looking for at first, it often takes clicking through 20+ tabs to find one small hidden section, the UI is difficult. Review collected by and hosted on G2.com.