Jira Service Management Reviews & Product Details

I would say this gave me credibility and helped me track my day to day tasks as an Account Executive. Review collected by and hosted on G2.com.

At fast it takes some time to adapt to the usage but its normal. Review collected by and hosted on G2.com.

1. User friendly.

2. The interface is easy to understand.

3.Easy bug tracking. Review collected by and hosted on G2.com.

Lagging of the system when the multiple of users logged in.

Limitation of reindexing time like usually 4-5 hours. Review collected by and hosted on G2.com.

So its making groups and define it. To make things align. Makes to more useful and simple. And I love the way it is transparent to our colleagues that how much we are working Review collected by and hosted on G2.com.

It can be little bit more animated. And it should show how to overall project working in summary more then numbers. Review collected by and hosted on G2.com.

The JSM is quite sorted and easy to understand. Initially, the things might seem complicated but with use, you can easily access stuff. The application has good dashboard but I used it most for Project/task management and coordinating tasks with the Product and tech teams.

Overall it's a great app to be used Review collected by and hosted on G2.com.

Nothing as of now. My experience was good Review collected by and hosted on G2.com.

I have used Jira for sprint and CRM tickets.

We were able to easily manage the next tasks for the projects and had transparency by the virtue of jira. Review collected by and hosted on G2.com.

There's not much to dislike as there is a lot of improvements in jira. However, i sometime feel that the tool responds slow at times in loading and refreshing dashboards. Review collected by and hosted on G2.com.

Powerful automation and workflow customization , The integration with Jira Software is also a big plus - it bridges the gap between our support and development teams seamlessly. Review collected by and hosted on G2.com.

The initial setup complexity - configuring workflows , SLAs , permissions , and automation rules can be overwhelming for new admins or smaller teams without dedicated Atlassian expertise. Review collected by and hosted on G2.com.

The intuitive ticketing system and seamless integration with other Atlassian tools make it easy to manage requests and track progress across teams. It’s flexible, scalable, and helps keep everything organize Review collected by and hosted on G2.com.

Sometimes the interface can feel a bit cluttered, especially for new users. It takes a little time to get used to where everything is and how to set things up efficiently. Review collected by and hosted on G2.com.

Being able to configure Portals with various different work item types and related forms is essential for supporting users/clients and getting the most from their service request Review collected by and hosted on G2.com.

Limitations on the external clients ability to view filters/dashboards that have been configured to display their datasets Review collected by and hosted on G2.com.

Jira Service Management offers a streamlined way to handle incidents, requests, and changes. The integration with Confluence and other Atlassian tools enhances team collaboration and documentation. The customizable workflows and automation rules significantly reduce manual efforts and improve ticket resolution time. Review collected by and hosted on G2.com.

The user interface can feel overwhelming for new users, especially those unfamiliar with Atlassian products. Configuration can be complex and may require a steep learning curve. Sometimes, permission settings and automation rules can conflict or behave unpredictably. Review collected by and hosted on G2.com.

Easy of setup & use. You can customize it according to your need. Review collected by and hosted on G2.com.

Some time their backend goes slow & during peak time if their services goes slow then it is troublesome. Review collected by and hosted on G2.com.