Jira Service Management Reviews & Product Details

1.You can define workflows that reflect your team’s processes

2. Supports ITIL processes like incident, problem, and change management.

3. Integrates with tools like Confluence, Bitbucket, GitHub, Slack, Jenkins, and more.

4. Dashboards, charts, and filters help track progress and identify bottlenecks.

Stakeholders can easily monitor ticket status and team performance. Review collected by and hosted on G2.com.

Searching and loading dashboards can take time in big projects. Review collected by and hosted on G2.com.

1. Seamless Integration with Jira & Atlassian Ecosystem

2.Intuitive Customer Portal & Self-Service

3.Powerful Automation & Workflows

4.Cloud & Data Center Flexibility Review collected by and hosted on G2.com.

1. Pricing & Licensing Can Get Expensive

2. Steep Learning Curve for Non-Jira Users

3.Limited Out-of-the-Box ITSM Features

4.Mobile Experience is Underwhelming Review collected by and hosted on G2.com.

It is very easy to work in it, as you can handle all your projects, you can see the step by step ticket, which makes the work of your project even easier Review collected by and hosted on G2.com.

The user interface needs some improvement Review collected by and hosted on G2.com.

Jira is nice for tracking work. Easy to see who is doing what, and progress is clear. Helps in managing tasks without confusion Review collected by and hosted on G2.com.

Sometimes Jira feels slow and too complex. Too many clicks for simple things, and if not set up properly, it gets messy. Review collected by and hosted on G2.com.

Seamless collaboration between IT teams and development teams.

Incidents and service requests can be directly linked to software issues and tracked end-to-end. Review collected by and hosted on G2.com.

The interface and configurations can be overwhelming for new users.

Requires time and training to understand workflows, permissions, and automation. Review collected by and hosted on G2.com.

1) Manage Project

2) User

3) Groups

4) Templete based issue creation/Project creation

5) Good Customer Support Review collected by and hosted on G2.com.

To create a Workflow is real hard task if you don't have good implemention Review collected by and hosted on G2.com.

Best thing is it let me go creative with the team Review collected by and hosted on G2.com.

There are no such downside according to me Review collected by and hosted on G2.com.

The way everything is organized and how easy it is to set it up. Review collected by and hosted on G2.com.

The user interface is a bit clumsy and messy. Review collected by and hosted on G2.com.

I most like is the feature self service portal which is very user friendly and customisable as per the needs.

Also the in built integration features like channels are very helpful.

The Reports section with all KPIs needed to monitor and track requests is very helpful . Review collected by and hosted on G2.com.

Jira Service Management works very well when it comes to using different tools from the same ecosystem. But in my organisation we are using different tools for different services and integrations and compatibility is a problem with Jira while trying to integrate Jira with third party tools. Review collected by and hosted on G2.com.

Its user friendly easy to learn as compare To sapphire and service now no need to create query. Review collected by and hosted on G2.com.

Setting up workflows and configurations can be time-consuming, especially for those without technical experience. Review collected by and hosted on G2.com.