--- title: Jira Service Management Reviews meta_title: 'Jira Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 991 reviews by the users' company size, role or industry to find out how Jira Service Management works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 991 scale: '5' date_modified: '2026-08-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Jira Service Management Reviews **Vendor:** Atlassian **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 991 ## About Jira Service Management Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows. ## Jira Service Management Pros & Cons **What users like:** - Users appreciate the **ease of use** in Jira Service Management, facilitating smooth collaboration across departments and impactful customization. (46 reviews) - Users value the **seamless integration** of Jira Service Management with Atlassian tools, enhancing collaboration across teams. (32 reviews) - Users appreciate the **built-in automation** in Jira Service Management, streamlining tasks like ticket assignment and notifications. (31 reviews) - Users value the **user-friendly ticket management** system that simplifies incident tracking and ensures smooth operations. (31 reviews) - Users appreciate the **tracking ease** of Jira Service Management, highlighting its robust SLA tracking and efficient issue management. (29 reviews) - Users love the **customizable workflows and automation** , enhancing efficiency and adaptability in managing service requests. (28 reviews) - Efficiency (26 reviews) - Customer Support (25 reviews) - Tracking (24 reviews) - Ticketing System (23 reviews) **What users dislike:** - Users highlight the **steep learning curve** of Jira Service Management, making it challenging for new or non-technical teams. (33 reviews) - Users find the **steep learning curve** of Jira Service Management daunting, making initial setup and configuration challenging. (28 reviews) - Users find the **steep learning curve** of Jira Service Management challenging, hindering adoption for new or non-technical teams. (27 reviews) - Users find the **complex setup** process of Jira Service Management challenging, particularly for new users and non-technical teams. (22 reviews) - Users find the **complex UI** challenging, especially for custom metrics and quick checks, affecting their workflow. (16 reviews) - Expensive (16 reviews) - Complex Administration (13 reviews) - Interface Issues (13 reviews) - Limited Customization (12 reviews) - Difficult Setup (11 reviews) ## Jira Service Management Reviews ### 1. Jira Service Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Jira Service Management?** Jira Service Management enables us to keep track of all the incoming issues for IT to deal with. There are automation rules to configure, and metrics can be exported to measure your team's effectiveness. **What do you dislike about Jira Service Management?** The back end can be very daunting if custom configuration is required. There are many levels of interdependent settings which need to be lined up to function properly. **What problems is Jira Service Management solving and how is that benefiting you?** Previously, IT related issues were being reported haphazardly through whichever platform the reporter happened to be looking at at the time. This was too chaotic to be scalable as the company grew. The Jira Service Management console has allowed us to have proper queuing of issues with paths for escalation and proper SLA monitoring. ### 2. One Stop Solution for Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Jira Service Management?** In these times when the way of working is changing to a teleworking position it is important to be able to have a correct management of the tasks of the team, I love the function "add a participant", I end up highlighting that once a project has started, finding and managing things and having a track is really easy comparatively. The ease of use is the most useful nowadays, for beginners or people who have a hard time handling some products so this application is preferred to use, it is quickly and you can incorporate more than 100 people and desktops in a period of two weeks improved the workflow of the organization, it is also very easy to use when it comes to handling incident tickets. You can also generate reports to better interpret the number of tickets we handle every day. The support is very fast and has solved our problems through TeamViewer as a quick fix, so we didn't have to wait for our admin. **What do you dislike about Jira Service Management?** It usually happens that updates; has problems that take time to update or sometimes generate errors. Of the rest it is excellent. **Recommendations to others considering Jira Service Management:** It is a quality and excellent product, for its great technical support service and for its specific documentation, installing the software is complete and very useful for everyone. **What problems is Jira Service Management solving and how is that benefiting you?** It is an excellent tool to keep track of all tickets and download all tickets in excel format with all comments and attachments, plus we can track and perform tasks comfortably when working between several domains. It helps you greatly for the workflows of the organization that are designed as a versatile administrator and he keep track of all the software, resources, market, development, finance, human resources, constitutional and audit processes, an extraordinary application. For tickets with Jira Service it is easy to solve the problem because there is a specific answer where you can simply click, it is very organized when it comes to handling tickets to solve. ### 3. A great CI CD tool, that I like to use every day during my work day **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham C. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Jira Service Management?** The UI UX of jeera is very good and to the point. Also, jeera has proper field to describe and categorise the issue.Overall it's very easy to work on jeera as it has all the things that a developer should know about his issue. **What do you dislike about Jira Service Management?** There is nothing as such I dislike about Jeera software but yes they can certainly a little bit to add more subfields soo that the one who is raising the issue should not miss the details. **Recommendations to others considering Jira Service Management:** It's a great tool for incident management, you should definitely go for it. **What problems is Jira Service Management solving and how is that benefiting you?** We use it for tracking issues and incident that generally occur during development. It's a good way to solve issues and jeera provide us an easy way to track and patch those. ### 4. Good tool for monitoring and tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Alfaiz K. | W, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2022 **What do you like best about Jira Service Management?** Jira tool is best for tracking and monitoring the issues, bugs or any tickets. Email notification features let the person know that someone raised the ticket for you is the best thing I can think of. Apart from this, you can create your own customised dashboard with analysis and insights. **What do you dislike about Jira Service Management?** Nothing till now. Email notifications delayed sometimes. **What problems is Jira Service Management solving and how is that benefiting you?** We use Jira for raise issue otlr bugs, Creating the task for project and incident management. ### 5. JIRA - A Project Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Jira Service Management?** The UI of Jira is great and it's very simple to work with JIRA. The best part is there is an email notification feature when someone raised a ticket, there is also a separate section for updating the comment for the ticket. **What do you dislike about Jira Service Management?** I am using JIRA for the last couple of years and I didn't find anything odd as of now. **What problems is Jira Service Management solving and how is that benefiting you?** We are using JIRA in our current organization and we are able to assign work to different team members and easy to keep the track of all the tickets. ### 6. Tool for project management that is both powerful and flexible **Rating:** 4.5/5.0 stars **Reviewed by:** Jaishri J. | QA Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2022 **What do you like best about Jira Service Management?** It organises and prioritises service requests, incidents, problems, and changes in one location, making it easy to categorise them and keeping your team on track with their objectives. **What do you dislike about Jira Service Management?** For simple use cases / work flows, setup should be simple. **Recommendations to others considering Jira Service Management:** Easy and reliable **What problems is Jira Service Management solving and how is that benefiting you?** Using it in the product development stage. Jira (as a product development/project management application) has a natural process that makes fixing and following up on tickets/issues a breeze. ### 7. JIRA - Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Jira Service Management?** Easy to create incidents with fewer inputs. Jira is a user-friendly software for regular users. Development tracking is effortless by using Jira software. It will help us know the project updates, feedback, comments, etc. **What do you dislike about Jira Service Management?** Pricing: I think its pricing is very high, and sometimes templates can't be changed by us. Sometimes it will be complicated to find the comments, and it will be the bottom of the incident. Performance is not good when you have a large number of tickets. **What problems is Jira Service Management solving and how is that benefiting you?** We have been used JIRA software in our previous organization, and it will be a handy tool for different groups of people like Developers, Tester, project managers, etc. it helps the user create the sprints and distribute the work. As I am working in a support area, I will interact with different groups of people, and I can log my comments easily and let others know about the issue. We can easily maintain and document everything. " ### 8. Best for Project Management **Rating:** 4.5/5.0 stars **Reviewed by:** Yash Kumar S. | Senior Development Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2022 **What do you like best about Jira Service Management?** It is best for managing and projects. It helps us work and collaborate with the team teams on a single platform. It is the way to track bugs and prioritize them accordingly. **What do you dislike about Jira Service Management?** Sometimes I face the Jira server is less responsive. It could provide a better UI to create a better dashboard. **What problems is Jira Service Management solving and how is that benefiting you?** We can create different Projects with several teams. We can prioritize the works based on the priority. It helps to create project management-related works which can be tracked easily within the component owner. We can also add the labels to put in a separate order based on the issues. ### 9. Jira review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about Jira Service Management?** Its easy to track work in jira and easy to assign to others **What do you dislike about Jira Service Management?** Have to use it bit carefully.if something wrong happens you to be carefull **Recommendations to others considering Jira Service Management:** Yes will recommend **What problems is Jira Service Management solving and how is that benefiting you?** To manage all the work which is assigned to anybody in team .jira is best to track them ### 10. Jira the best tool to manage your activities in professional manner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Jira Service Management?** The enhanced tracking feature , easy to explore past activities and specially task distribution with notification and reminders **What do you dislike about Jira Service Management?** Nothing to dislike but sometimes it lags and onething that could improve is when we create an specific work project then while moving from one assignee to another first need to diselect first one then only allowed to view next one **Recommendations to others considering Jira Service Management:** Without any hesitation , I can ask anyone to go with Jira as Service management or incident management. **What problems is Jira Service Management solving and how is that benefiting you?** Basically Project work management . From distribution of task to track the ongoing and completed task. The best thing is time estimation . We can assign appropriate timeline to someone through jira for a specific task ### 11. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2022 **What do you like best about Jira Service Management?** Everything about JIRA is good, its very reliable to use and serve its purpose extremely. Switching and Navigating to different part of the tool is very clear and easy. JIRA has tons of feature and i believe many more is in development and yet to come. **What do you dislike about Jira Service Management?** Well, To be very honest there is some flaws in JIRA tool though its a great tool to use and manage the ITSM Process. unlike other ticketing tool that i used, JIRA sometime lags/hangs while submitting our info or updating our request **What problems is Jira Service Management solving and how is that benefiting you?** JIRA is a ticketing tool and i have pretty much used it for the same. it is super easy to use and manage your day to days ITtask and request easily. it has lots of module that manages the support part whether its a SR or Inc ### 12. A simple to use Service management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Jira Service Management?** Minimalistic UI, easy operation. Atlassian cloud is reponsive and fast. The atlassian out of the box SM is very customisable and has a lot of options. Similarly the ITSM workflows are also very good and is configurable **What do you dislike about Jira Service Management?** Start of week option is Sunday and cannot be changed. Eventhough the reporting options are good, atlassian could put some work into it. For the purpose of simplicity and UI attractiveness, they have let go of legends and markers and lines pointers etc in the visual reports and cannot be added/customised **What problems is Jira Service Management solving and how is that benefiting you?** Internal ITSM tool, customer support tool ### 13. A best tool for agile projects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Jira Service Management?** Jira is one of the best tools used for agile project and incident management. It has integrations out of the box with its other atlassian tools such as confluence and bitbucket **What do you dislike about Jira Service Management?** There should have been many options for the ui customisations like changing the theme and icons. Sometimes I feel the ui is bit clumsy and not organized well **What problems is Jira Service Management solving and how is that benefiting you?** Project management, incident management, agile projects. All the sprints related activities are logged in the jira. It also provides us the scope to visualise how each sprint is perfoming like velocity charts. Etc ### 14. Submitting IT tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Jira Service Management?** The usability of the product is the best part. It's super easy to use and submit an IT ticket of any sort. At other companies, they have different tools, and it's super difficult to access. This is a link that works with a central login and is just super user-friendly. **What do you dislike about Jira Service Management?** not too much. It could be a bit more clear on what the chat feature is about since that was throwing some users off in the beginning but that can be adjusted or customized per company using this product. **What problems is Jira Service Management solving and how is that benefiting you?** This tool is used for submitting tickets, of all sorts from Oracle management/questions to receiving some hardware for our daily usage. ### 15. Jira used for project management **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay R. | Sr. Manager - Data Operations, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Jira Service Management?** User friendly interface which is very easy to use **What do you dislike about Jira Service Management?** Pricing - they charge based on user, so if you are working in a big company and the number of users is high, then you are ending up paying the hefty amount **What problems is Jira Service Management solving and how is that benefiting you?** Jira compared to other tools in the market, is like a next-generation tool. No special skills are required, value for money and their customer support is also easy to reach ### 16. Decent service desk tool **Rating:** 3.0/5.0 stars **Reviewed by:** Sierra Z. | IT Manager / Associate Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Jira Service Management?** I love the ticketing system and that the tickets give users their request summary when they submit a ticket **What do you dislike about Jira Service Management?** The backend is really complex for no reason. It is really confusing on the back end to set up. Also it would be great to have the ability for separate ticket systems (ie for the software dev team and the IT team) **What problems is Jira Service Management solving and how is that benefiting you?** Helped solved the need for a ticketing system. No more trying to find requests in slack or email. We can delegate this way. ### 17. Simple Service Management Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2022 **What do you like best about Jira Service Management?** Create ITSM from scratch with many template options (IT, HR, General, etc.) **What do you dislike about Jira Service Management?** Pricing is quite expensive for small organization **What problems is Jira Service Management solving and how is that benefiting you?** Integrated system with Jira Product ### 18. JIRA service manager is a best tool to record and track service requests **Rating:** 4.5/5.0 stars **Reviewed by:** Safeer C. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Jira Service Management?** Best about JIRA story is very user friendly and custom based were can add related fields like the score which denotes the amount of time worked on each requests **What do you dislike about Jira Service Management?** I have not come across anything which dislike so far **Recommendations to others considering Jira Service Management:** Can we include an ala running as well and alarm when it breaches **What problems is Jira Service Management solving and how is that benefiting you?** We used in our environment to track each service which we implement in our production network.So this JIRA story will help anyone to understand the progression of each task ### 19. JIRA for Service Management is great **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy S. | Data entry, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Jira Service Management?** We use Jira Service Management, to easily receive, track, manage, and resolve requests from our team's customers **What do you dislike about Jira Service Management?** JIRA does not have the ability for end users to report support tickets **What problems is Jira Service Management solving and how is that benefiting you?** We use this to manage production issues ### 20. An almost perfect Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Dhillan C. | Implementation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Jira Service Management?** Be able to link tasks, tag team members, mark due dates, priority, status, etc. **What do you dislike about Jira Service Management?** So far, for Project Management, there isn't a function to give a Weighting Percentage to each task. **Recommendations to others considering Jira Service Management:** Work with Jira's support team to add new features. **What problems is Jira Service Management solving and how is that benefiting you?** Software Project Management. Is linked to other tools we use, like TeamSupport, in order to have a full automatized schedule. ### 21. Great tool for IT Service Management **Rating:** 4.5/5.0 stars **Reviewed by:** Nidhi J. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Jira Service Management?** Work flow is increased between the development team and the operation team. You can share a knowledge base for customers. The customers can easily create incidents, reports bugs, request updates quickly on the portal. **What do you dislike about Jira Service Management?** Jira service management is not a project management tool. It is designed for IT teams and service-based organizations. **What problems is Jira Service Management solving and how is that benefiting you?** Jira service management software has improved the service management for the customers and workflow and incident management ### 22. Jira management description **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Jira Service Management?** Jira is the best tool to manage the task and day to day activity and assign the task to developer and keep a track on the progress of task **What do you dislike about Jira Service Management?** Jira is very complicated and bit complex. Although it is very helpful tool **What problems is Jira Service Management solving and how is that benefiting you?** We are keeping track of all the task and day to day activity of project with each developer ### 23. Best ticket management application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Jira Service Management?** Mainly I like the UI, which is very simple to use and navigate. Drag and drop is very useful in terms of moving tickets. Then I really love the charts to estimate the things well in before **What do you dislike about Jira Service Management?** Sometimes, I feel the options are not easy to find. Especially in the settings section. Simplifying that makes much more flexible and usable and it's the best ticket management system application. **What problems is Jira Service Management solving and how is that benefiting you?** Creating and assigning tasks to teammates and can be well tracked for the amount of the work. Can also easily estimate the work can be done in a period of time with the amount of man work. ### 24. Best task management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Jira Service Management?** Jira has two versions that are free and professional. We are using a professional version, and it works in great shape. It has many integration support. Also, it works cross-platforms. **What do you dislike about Jira Service Management?** Pricing is really high, and you can not license exact numbers. They have some interesting number limits. **Recommendations to others considering Jira Service Management:** If you need a stable and working great task management platform, you can use it surely. **What problems is Jira Service Management solving and how is that benefiting you?** We are using Jira as a task management. ### 25. Using JIRA Service Management for tickets assigned to different internal teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Jira Service Management?** I like that JIRA Service Management has first of all a unique Ticket/Case number. The ease of tagging colleagues is amazing. One can easily search as well using the Ticket number or name of the customer. I also love the "add a participant" feature. **What do you dislike about Jira Service Management?** There are times when JIRA is not showing results when performing a search for a ticket number of customer name that I am sure exists. Not sure if it is a bug though. **What problems is Jira Service Management solving and how is that benefiting you?** like what i said, there had been times when i would search for a customer name or a JIRA ticket #, and no results were found. another problem is re: attachments. sometimes, pasting e-mail items (which may include photos) aren't working. For the benefits, i love the tagging feature. it can easily notify another colleague that an action is required from them. ### 26. JIRA for Product Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jira Service Management?** the features offered by product is so good. Also it has great connectivity with third party tools like XRAY, qtest, Jenkins etc which makes easy for CI/CD implementation. **What do you dislike about Jira Service Management?** nothing to dislike about it. I have been using it for 10+ years. **Recommendations to others considering Jira Service Management:** Its just best out there. I have used other products like Team Foundation Server from Microsoft but I have found JIRA the easiest and still the perfect tool for my work. **What problems is Jira Service Management solving and how is that benefiting you?** Product management lifecycle for information Technology space. ### 27. JIRA's Out-of-the-Box Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2021 **What do you like best about Jira Service Management?** Easy to set up a ticketing system but can open up features to make it as complex as you need. The software integrates with monday.com for a high level executive overview. **What do you dislike about Jira Service Management?** The navigation for the general administration is overly complex and confusing. Configuring email alerts are a little tricky to set up as require DNS and firewall configuration. **Recommendations to others considering Jira Service Management:** It is relatively cheap and quick to set this up as a proof of concept. **What problems is Jira Service Management solving and how is that benefiting you?** Issue tracking with multiple users (both raising issues and resolving issues) was becoming too complex in a single spreadsheet. Having some proper dedicated software had the benefit of tracking time to resolve bugs/defects/new features, severity, priority, grouping and workload. Integrating with our GIT repository and branches also helped manage our overall workflow. ### 28. Good tool, hard to learn **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about Jira Service Management?** It helps to keep all of the code changes organized by iasue. Searching for these changes can be very dynamic. **What do you dislike about Jira Service Management?** Searches are difficult to use, as there is a whole new set of commands that can be used, and the manual to learn search is lengthy. **What problems is Jira Service Management solving and how is that benefiting you?** It helps to provide a way for all of the code changes to be committed and stored without fear of accidentally overwriting previously committed changes. ### 29. Jira is simply better! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Jira Service Management?** I enjoy the ability to send 1 help ticket to multiple people & departments. The ease of use is very easy; so easy it requires minimum training. Finally I like the ability to add tickets in Jira from email as well as within Microsoft Teams. Jira allows for real time tracking when a help ticket is submitted, so you'll know at what stage someone's help is in in real time. **What do you dislike about Jira Service Management?** Jira is Web-based only; I'd like to see a desktop app possibly, which wouldn't rely on an internet browser. For me personally I do wish there was a Dark Mode! **What problems is Jira Service Management solving and how is that benefiting you?** The smoother transitions between workflows as well as multiple departments is great. Jira helps a member of one department compose an email, send it, which can then trigger Jira into action. It helps triage multiple issues to the correct departments, allowing for many people to have visibility on one ticket. Finally, the tracking is amazing. As long as it's used correctly, you can track the status of a help desk ticket in real time ### 30. Very simple and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Jira Service Management?** For jira service management system, it is very easy to keep track of issues and also it allows to reduce a lot of verbal communication which is very good as maintainance team is already quite busy **What do you dislike about Jira Service Management?** Nothing particular that i don't like about the product as all the features that we need are already there **What problems is Jira Service Management solving and how is that benefiting you?** We solve the query managment through jira that is any of our client who wants to ask any questions can raise ticket and team will share the information. And by using jira we have been ablento also keep track of any previous errors that we had encountered. ### 31. A best application to maintaining project plan, design, tracking development and bug report **Rating:** 5.0/5.0 stars **Reviewed by:** Saran R. | Technical Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jira Service Management?** Jira provides various facilities like maintaining design documents, tracking development, status of the deployment, followup on testing, bug reporting and planing project process. **What do you dislike about Jira Service Management?** I could say improvement in searching bug and generating report based on searched criteria. Ui has to be improved little better to work more efficiently in jira. **What problems is Jira Service Management solving and how is that benefiting you?** Project planning, bug reporting, defect tracking, source maintenance, test case maintenance, design tracting, development tracking, resource planning, process management. ### 32. Jira ITS **Rating:** 5.0/5.0 stars **Reviewed by:** Balakumar L. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jira Service Management?** Jira Services Management is the best tool to analyst the services in an Organization, Dashboard view makes it simple to view the overall performance of services. **What do you dislike about Jira Service Management?** There are no Minor Cons in this application **What problems is Jira Service Management solving and how is that benefiting you?** we are Provides Customer and vendor supports through Jira services Management the strategy makes it easier to follow up the process. Using Jira we are managing the Change, Incident, and Problem managements. ### 33. Best Service Management tool for Ticket tracking and Status **Rating:** 4.5/5.0 stars **Reviewed by:** Vinayak B. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Jira Service Management?** Jira Service Management makes it easier to categorize service requests, incidents, problems, and changes by organizing and prioritizing these requests in a single place and keeps my team on track with goals. **What do you dislike about Jira Service Management?** Everything is good, but customized dashboard creation and adding pie chart representation are a bit complex. **Recommendations to others considering Jira Service Management:** Best Ticketing tool and ease of use with all features. **What problems is Jira Service Management solving and how is that benefiting you?** For daily ticket/Incident/service request Status update, file sharing in the ticket, and workflow for the approval process. To keep track of all tickets and download all tickets in excel format with all the comments and attachments. ### 34. Tool that everyone uses, but is not user friendly **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about Jira Service Management?** Does a good job of enabling collaboration and if mostly setup out of the box **What do you dislike about Jira Service Management?** Reporting is terrible and also global search for seeing if that problem has existed before is almost impossible to find keyword matches **What problems is Jira Service Management solving and how is that benefiting you?** Case management for software delivery ### 35. Organize Asks Across your Company with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Jira Service Management?** I love all of the filtering capabilities so it's extremely easy to keep the tickets relevant to my work on my homescreen **What do you dislike about Jira Service Management?** I don't love how the automations take a while to load after submission. Sometimes it throws me off. **Recommendations to others considering Jira Service Management:** Do you need to improve cross-functional communication within your company and create a single place to track all internal tasks and work? This is your solution. **What problems is Jira Service Management solving and how is that benefiting you?** It is the center for cross-functional communication at our company. It fills nearly all gaps. ### 36. Project Tracking And Monitoring At Its Best **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji L. | Application Services Analyst III, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2021 **What do you like best about Jira Service Management?** We have been using the Software for Tracking and Monitoring for more than 5-6 Projects in the past three years, where 5-6 Organizations are involved in developing and deploying high budget and long term operations. JIRA is the best tool that gave us the a to z experience in Project management. **What do you dislike about Jira Service Management?** Sometimes the updates in Issues take time to get updated or throw errors. **What problems is Jira Service Management solving and how is that benefiting you?** We have high-budget projects that have run for years that need high-level tracking and resolution capability. With JIRA, we can Track and Perform tasks at ease when we are working among multi-domains. ### 37. Easiest Bug tracker Service manager **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek M. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Jira Service Management?** When using the software, it is very easy to use managing and streamlining the projects according to the requirement. It is a great tool with a perfect overview to work with. Once started a project, finding and managing things and to have a track is really easy comparatively. User friendly is the most useful thing nowadays, for the beginners, to prefer this application. Also, it is easy to keep the track of the issues created and resolved. **What do you dislike about Jira Service Management?** Sometimes it feels confusing as to search a ticket, unable to find them with proper category and mentioned filters. If a user is having a lot of tickets then trouble begins finding the old one even with proper title and categorization. Other than that works really good. **What problems is Jira Service Management solving and how is that benefiting you?** As mentioned, it's user friendly to like working with them with good UI and required parts observed easily. The whole scenario of managing the bugs and tracking the solved ones is the main benefit after starting using this application. ### 38. Modern service management, issue tracking and collaboration tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Jira Service Management?** Simplified UI and Ux. Great for collaboration with the team. It is easy to create service requests in jira service management. Really easy to customise dashboards. **What do you dislike about Jira Service Management?** Lot's of features available so need somw time to explore and get to know all. Finding things or features are difficult some time also it gets stuck when open issues are more. Can not add comment for multiple similar issues one time. **What problems is Jira Service Management solving and how is that benefiting you?** Using this for service desk issue and tickets management for a client. ### 39. Jira Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Jira Service Management?** Very satisfactory project planning tool. **What do you dislike about Jira Service Management?** Task hours are not much of a use for developer. **What problems is Jira Service Management solving and how is that benefiting you?** I write my tasks on jira for the project that I work on. ### 40. JIRA is a fantastic produce when tracking development projects. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Jira Service Management?** l like how you can track all projects, bugs, and issues within this program! **What do you dislike about Jira Service Management?** When trying to create filters, it can be a bit confusing, but if you're knowledgeable in how to do so, you should be fine! **What problems is Jira Service Management solving and how is that benefiting you?** Managing tickets and providing solutions to issues. ### 41. Easy to set up, easy to train, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Steve A. | Agile Coach and Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2021 **What do you like best about Jira Service Management?** The ease in which you can set up and pulbish a new servcie desk is fantastic. Scales nicely we run over 100 services desks and have a minimal support team to support. **What do you dislike about Jira Service Management?** lack of flexibility in portal intake pages, there is not a lot of cusotmization that can be down with the portal pages as they are. Grouping pages together is also not very easy. **Recommendations to others considering Jira Service Management:** understand the implications of creating custom fields and the view form botht eh cusotemr side and the service desk side. **What problems is Jira Service Management solving and how is that benefiting you?** Quick roll out of servcies. Sepration of project form intake work. We rapidly moved onboarded over 100 poeple and desks in a two week period. ### 42. A convenient way to manage tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2021 **What do you like best about Jira Service Management?** Tickets for support can be managed all in one place instead of across email aliases **What do you dislike about Jira Service Management?** Occasionally the user interface for adding individuals to view or address tickets is non intuitive. For example, people are accidentally added to tickets sometimes **What problems is Jira Service Management solving and how is that benefiting you?** As a one stop shop for tickets, there is no longer confusion over where to send requests, saving users time and effort ### 43. Jira Service Management; Monitoring jobs, bugs or instructions **Rating:** 4.0/5.0 stars **Reviewed by:** Rose B. | Principal Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Jira Service Management?** Design your app with agile software; improve your organization workflow. We started incorporating the Jira Support Desk primarily for tool procurement requests, and it has now become a key tool with how our colleagues are searching for support between the divisions of the company. We now have work desks to manage IT, HR, accounting, marketing, procurement and service delivery. **What do you dislike about Jira Service Management?** The implementation of different Request Forms is time-consuming and normally requires technical assistance from our IT staff at desk of everyone. But say the job products are inaccessible for a prolonged period of time, nothing triggers any more alerts or notifications to managers except by voting for them. **What problems is Jira Service Management solving and how is that benefiting you?** It incorporates all for you, streamlining all mobile growth. The workflows of the organization are designed as a versatile manager. Track all software, resources, market, development, finances, HR, constitutional, auditing processes. Establish fields and business procedures, and see the applications for personalized tracking. Invite team members, assign tasks, work together, and get informed. ### 44. ITSM with ITL flow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Jira Service Management?** Dedicated customer portal and SLA based monitoring **What do you dislike about Jira Service Management?** Flexibility in report generation is relatively less **What problems is Jira Service Management solving and how is that benefiting you?** Incidents will appear in the form of tickets. I am analyzing the tickets and solving and assigning them to another team if required. ### 45. Best ServiceDesk Software so far !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Jira Service Management?** Easy options, GUI is not confusing at all and very lite while launching via browser. **What do you dislike about Jira Service Management?** It sometimes crashes, and we need to recover it. **Recommendations to others considering Jira Service Management:** If the leadership queue has an option to include multiple approvals simultaneously, it would be great. **What problems is Jira Service Management solving and how is that benefiting you?** All support tickets are being monitored and addressed via JIRA. It is very convenient. ### 46. One of the good issue tracking and work management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Jira Service Management?** It is flexible to work with. It can be integrated with any tool using the API and automate the ticketing process. also present in clod for proper operation and maintenance **What do you dislike about Jira Service Management?** I don't have any dislikes. It is one of the finest tools I have ever seen. **What problems is Jira Service Management solving and how is that benefiting you?** One of the finest ticketing tool with multiple tool integrations ### 47. Jira is a Flexible and Powerful Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Jira Service Management?** I like that Jira Service Desk is so flexible and easy to configure. It has proven to be very robust and meets our need. **What do you dislike about Jira Service Management?** It was a little difficult to get used to at first. I found myself looking around the site a lot to figure out how to see what I wanted. **What problems is Jira Service Management solving and how is that benefiting you?** We have solved the problem of tracking service requests. ### 48. Task management tool - Jira **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Jira Service Management?** Multiple task maintainability is done using this tool. **What do you dislike about Jira Service Management?** Not much user friendly. A naive user first has to read the user manual then will understand. **What problems is Jira Service Management solving and how is that benefiting you?** Task management ### 49. Excellent sollution service desk and management. **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandro G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2020 **What do you like best about Jira Service Management?** I want to recommend this solution, not only for being excellent, but for its great technical support service, there is also a lot of specific documentation Easy use for end user since its interface is very simple and minimalist, so adoption is quicky Besides, I have a view of all the tasks in my organization. In these times where the work mode is changing to a telework position it is important to be able to have a correct management of the team's tasks. There is a plus that is a good option to adapt easily with other tools that have different purposes. In my case, I am testing the integration with Trello to be able to exploit and have a control panel with tasks and indicators. **What do you dislike about Jira Service Management?** The solution is very good and at the moment we have not encountered problems, I can only add that at the time of implementationIn, we need time for an correct flow and other issue, recieve a lot of email for an job order (need work for this). **Recommendations to others considering Jira Service Management:** If you need a solution efficient and effective, this is! **What problems is Jira Service Management solving and how is that benefiting you?** With this solution, I have control of my tasks and management indicators. Something positive that you can generate different models in projects to order in the management Another issue is to culturally change users so that every request is loaded on the platform. The good thing about this tool is its simplicity and that helps to achieve this goal. ### 50. JIRA Servicedesk our tool for project documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Mhatet R. | Product Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about Jira Service Management?** What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling. **What do you dislike about Jira Service Management?** What I can say that I may dislike about JIRA is sometimes it is slow? But other than I didn't notice any other things that I dislike in using JIRA. **Recommendations to others considering Jira Service Management:** I recommend JIRA Service Desk to others since this is the best software that you can use for creating a ticket request or raising any concerns. Their is a customer portal that you can log in to for the support team to be able to visibly see the issue you are experiencing. **What problems is Jira Service Management solving and how is that benefiting you?** Our clients are using JIRA as well to log their problems. We as servicedesk can easily see those PR tickets raised by our clients. We can easily attend to their concerns since it is visible to us. We can also contact or reach out to the reporter who created the PR ticket by leaving a comment to the PR ticket. ## Jira Service Management Discussions - [Timer?](https://www.g2.com/discussions/timer) - 1 comment, 2 upvotes - [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) - 2 comments, 1 upvote - [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) - 1 comment, 1 upvote - [How does the licensing system work?](https://www.g2.com/discussions/32713-how-does-the-licensing-system-work) - 1 comment, 1 upvote - [Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?](https://www.g2.com/discussions/do-i-need-to-have-the-same-number-of-jira-software-and-jira-service-desk-licenses) - 1 comment, 1 upvote - [View Jira Service Management pricing details and edition comparison](https://www.g2.com/products/jira-service-management/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A58%3A54+-0500&secure%5Bsession_id%5D=bcbd8c6e-86d5-4de7-93df-fe9656843134&secure%5Btoken%5D=e29f96c33aac9d3fd25a13bcd1196d4ca86a2b5d1f8868675e237b09be71d2d4&format=llm_user) ## Jira Service Management Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [Jenkins](https://www.g2.com/products/jenkins/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft 365 for Jira - Outlook Email, Teams, Calendar](https://www.g2.com/products/microsoft-365-for-jira-outlook-email-teams-calendar/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Patsnap Analytics](https://www.g2.com/products/patsnap-analytics/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) - [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) - [Task4Work](https://www.g2.com/products/task4work/reviews) ## Jira Service Management Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Jira Service Management Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - 4.2/5.0 (244 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,829 reviews)