![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
AC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/1/2017

"OpsGenie works great for us"

4.5/5

What do you like best about Jira Service Management?

Configurability of alert groups and escalations. We were unable to set up our alerting and escalations in a way that worked for us in PagerDuty. But OpsGenie made it really easy. The Looker integration is awesome too. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

Sometimes the UI can be a little dense, where the item you're looking for is not where you expect it to be. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Complex alerting and escalation across all levels of support, security and engineering. OpsGenie has simplified the setup of this, where it's now easy to do what we need. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

See what 966 reviewers think of Jira Service Management

4.3 out of 5 · Verified reviews from real users

[
Read all reviews
](https://www.g2.com/products/jira-service-management/reviews)