![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 7/30/2025 "Awesome" 5/5 What do you like best about Jira Service Management? What I like best about Jira Service Management is its seamless integration with the development workflow. It connects support tickets directly with engineering backlogs, which makes tracking, prioritizing, and resolving issues more transparent and efficient. The automation features and customizable workflows also help streamline repetitive tasks and improve response times, ultimately boosting team productivity and customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Jira Service Management? While Jira Service Management is powerful, its complexity can be overwhelming for new users. The user interface can feel cluttered, and configuring workflows, permissions, and automation rules often requires a steep learning curve. Additionally, performance can lag when handling a large volume of tickets or custom fields, which can impact efficiency in high-demand environments. Review collected by and hosted on G2.com. What problems is Jira Service Management solving and how is that benefiting you? Jira Service Management helps streamline issue tracking, incident management, and service requests through a centralized, transparent workflow. It improves collaboration between support, development, and operations teams by linking tickets directly to Jira Software. This ensures faster resolution times, better accountability, and visibility into ticket statuses, ultimately improving service quality and user satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite See what 966 reviewers think of Jira Service Management 4.3 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/jira-service-management/reviews)