![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.")
EG

Erick Vincent Steve G.

IT Support I

Mid-Market (51-1000 emp.)

5/20/2025

"A great ITSM Tool"

4/5

What do you like best about Jira Service Management?

I like that it works very well with other Atlassian tools like Jira Software and Confluence. It helps me to organize support requests, incidents, and changes in one place. The customer portal is easy to use and friendly to them. Review collected by and hosted on G2.com.

What do you dislike about Jira Service Management?

Setting it up for the first time can be a bit complicated but now is used every day for IT support task. Review collected by and hosted on G2.com.

What problems is Jira Service Management solving and how is that benefiting you?

Jira Service Management helps organize and track IT support requests. Review collected by and hosted on G2.com.

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See what 966 reviewers think of Jira Service Management

4.3 out of 5 · Verified reviews from real users

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