Jimo has really helped us bridge a gap we had in communicating directly with our clients through our platform. We now have a simple, flexible way to share updates, collect feedback, and communicate during releases.

It saves us time, reduces the number of support tickets we receive, and enables us to understand better how our users interact with our product.

We particularly appreciate how easy it is to manage communications and feedback campaigns, the regular product updates, and the responsiveness of the support team. The integration with HubSpot is also a real plus. Review collected by and hosted on G2.com.

There isn’t much to dislike - we’ve been very happy so far. Some advanced analytics features could be further developed and personalisation related to translation, but the team is always listening and iterating quickly, which makes us confident for the future. Review collected by and hosted on G2.com.

Quick and easy to build new tours and modals.

They have a variety of different tools depending on your use case, I'm still discovering new ways to implement them into our software.

I like being able to build and preview our tours within our platform. Review collected by and hosted on G2.com.

Using segments and events can be a little finicky and requires a lot of testing to make sure it's working correctly. Review collected by and hosted on G2.com.

Easy to setup. Flexible (releases annoucement, CSAT, NPS...) Review collected by and hosted on G2.com.

Configuration of a pop-up could be easier Review collected by and hosted on G2.com.

The most useful thing about Jimo is its ease of use, which allows our teams to create or modify tours very easily and get insights quickly. The UI is also very good. Review collected by and hosted on G2.com.

I haven't really found any "less useful" things. I mostly use the Hints & Product tour part, in our use case we don't need more. Review collected by and hosted on G2.com.

Jimo’s no-code design builder makes it easy to create in-app guides, surveys, and banners. The tool is super userfriendly and the insights and analytics is a great help to drive user engagement. Plus, the Jimo team is fantastic—always responsive, open to feedback, and quick to solve any issues. Review collected by and hosted on G2.com.

There’s honestly not much to dislike! If there would be any questions or issues the amazing Jimo team is there in a second. Review collected by and hosted on G2.com.

Jimo is exceptional. It's extremely user-friendly, the features they implement are top-notch, and the support team is very receptive to feedback. Whether you're in the process of developing a web app or already have one in place, integrating Jimo is a must. It saves us a tremendous amount of effort and our users greatly appreciate its functionality within our app. Review collected by and hosted on G2.com.

There's not much to dislike. It would be nice to have an integration with Heap sooner, but I understand that's in the works. Review collected by and hosted on G2.com.

The quality of the tool and the clarity of the administration interface. Review collected by and hosted on G2.com.

The documentation of the implementation in an Angular application must be improved by not using window directly, by offering unit tests... Review collected by and hosted on G2.com.

A big level of personalisation and parameters permit to personalise precisely the user experience. Review collected by and hosted on G2.com.

Still some incompatibilities and bugs on certains types of frameworks. Review collected by and hosted on G2.com.

It is more or less easy to configure and to use. Review collected by and hosted on G2.com.

Bugs are deceiving because I loose my time. Although not all the necessary features are present, I can see that the product progresses and the feature I need in the end of June was added in the beginning of July without me even having asked for it. Review collected by and hosted on G2.com.

It is quick to roll out these surveys, this helps us save on time. Review collected by and hosted on G2.com.

There were some issues with the UI but they have moved fast and improved those. Review collected by and hosted on G2.com.