Jiminy is very user friendly and easy to pick up. I can seach for key words and find calls relating to those words with ease. The information picked up by the AI is accurate and makes my life easier when listening to calls so that I can easily see where calls went well and where they didnt. The support by Jiminy is great and they are quick at getting back to you. I use Jiminy on a daily basis and can't say that I have enountered any issues. Review collected by and hosted on G2.com.

Would like calls to appear on Jiminy a bit quicker sometimes so that I can listen to them more quickly and also would like phone numbers to link to accounts rather than having to search individual numbers. Review collected by and hosted on G2.com.

call recording and coaching. sales support Review collected by and hosted on G2.com.

i haven't really used it yet properly so i cany make judgment. Review collected by and hosted on G2.com.

Jiminny record your verbal interactions with your customer and you can make notes and even go back and listen to the interaction. It has made logging calls and meeting notes to CRM so much better. Their customer support team is very friendly and always available in the blink of an eye. I use Jiminy every day to listen to my calls just to get an insight on what was covered with my clients. Review collected by and hosted on G2.com.

I would like to be able to listen to interactions live. Review collected by and hosted on G2.com.

Jiminny provides a great link between Sales and CS. Now that we are all on the same system, it makes the post-sales transition far cleaner and means we come to the first meeting far more knowledgeable about the clients.

I love the 'Ask Jiminny' feature. It makes researching clients far quicker. If you don't remember where a topic has been discussed, 'Ask Jiminny' will find it straight away for you. It summarises pain points succinctly and gives timestamps for where this was discussed. It's also extremely useful for self coaching as will give tips for how calls can be improved. Review collected by and hosted on G2.com.

The summaries aren't quite as detailed as other notetakers and the format isn't as clear. They can also take a little while to be emailed to you so you're sometimes a little detailed when trying to complete your post-meeting admin. Review collected by and hosted on G2.com.

I like that Jiminny works well for tracking calls and find it especially useful for training purposes. I really enjoyed the customer service I received from Stoyan, who was responsive and professional. Review collected by and hosted on G2.com.

Haven't found anything I don't like yet Review collected by and hosted on G2.com.

I like how it lists out the action items and helps create a follow-up email to send. The summary is beneficial and how it automatically populates the summary into Hubspot speeding up the meeting follow-up, a really handy integration.

I use it on every customer meeting, and find it a beneficial addition.

I also like how easy it is to find specific sections in the meeting through the Themes.

From a personal development, the statistics are really helpful. Review collected by and hosted on G2.com.

There isn't much I have encountered that I don't like about Jiminny. They do keep changing things so I feel like as soon as I start to get use to certain areas it changes. Review collected by and hosted on G2.com.

The summary it generates and the way it breaks it down into categories like actions items, summary, and key points and also gives you a transcript that you can easily refer to.

I also like the fact that Jiminny makes it very easy for me to refer to any of my team's meetings as well which I might not even have been a part of which is often a big help, especially when I need to catch up on a meeting after returning from a vacation. Review collected by and hosted on G2.com.

I don't like the fact that if even one participant doesn't opt in to have the call recorded, no recording is done. Review collected by and hosted on G2.com.

The actions provided following a call and the AI follow-up email Review collected by and hosted on G2.com.

Nothing- The only issues I have is that our customers names don't pull through however I feel that is due to the set up on our end Review collected by and hosted on G2.com.

Its great does everything you need it to and saves you so much time!! Customer support chat is brilliant they helped me sort an issue when i first got my account within minutes this was resolved, i was very impressed. Review collected by and hosted on G2.com.

I don't dislike anything currently, its a great system. Review collected by and hosted on G2.com.

We implemented Jiminny in August 2024, and now I can't imagine my working day without it.

Although I wasn't directly involved in the implementation, I had the opportunity to join the Kick-Off meeting with Emilia Grigorova and Jamie George, and I can honestly say these two were exceptional. They were incredibly professional, engaging, and knowledgeable, and from the moment we hopped on the call, we were immediately hooked and eager to start using the tool.

Jiminny has proven to be a powerful resource that is now deeply integrated into our workflow, with numerous teams across the business relying on it daily. The summary emails sent after every call have become an essential part of our process, providing valuable insights that help drive our next steps. We’ve set it up so Jiminny is active in every call booked with a customer, and the user experience couldn’t be simpler or more seamless.

I’ve only had to raise one query with Customer Support, but they responded incredibly fast and were incredibly helpful in resolving the issue. It’s clear that Jiminny’s commitment to user experience extends beyond just the product itself, making it a tool I wouldn’t want to work without. Review collected by and hosted on G2.com.

Suggestions for improvement (not dislikes):

1. The video quality could be better, as it tends to appear blurry and lacks sharp detail. The resolution is relatively low, and while it can be adjusted when loading the video, it still doesn't become fully clear.

2. Jiminny remains in a meeting for approximately three hours, so for longer calls, it's recommended to remove and re-add Jiminny. However, this results in having two separate sets of data to review and share, would be useful if the time allowed on calls could be extended. Review collected by and hosted on G2.com.