Concept of what the software does and easy of set up. Review collected by and hosted on G2.com.
Not enough direction on getting the right scripts into the system. Review collected by and hosted on G2.com.
I use Jiminny in my role as a sales rep at One Touch Health, and it makes the sales cycle more efficient. I really like how Jiminny helps me track what has happened and what actions need to be taken after a demo. This feature is insanely valuable because it allows me to close deals quicker with the information it provides, and it always gives me the pain points of a client's current system. I also find the initial setup to be easy. Additionally, we have it integrated with HubSpot and Teams, which is great. Review collected by and hosted on G2.com.
Jiminy in my eyes does not have any issues in my daily tasks Review collected by and hosted on G2.com.
This is a great tool for reviewing calls and identifying areas for improvement. As a lead, it’s really useful for coaching and providing feedback, and it makes it much easier for me to spot both risk areas and strengths. Review collected by and hosted on G2.com.
I don’t have any comments on this yet, as I’m still very early in using the software. Review collected by and hosted on G2.com.
I like that Jiminny makes it really easy for us to learn from each other. Listening back to calls together helps us spot what works, share ideas, and improve as a team. It also saves time and gives us useful insights we wouldn’t have otherwise. Review collected by and hosted on G2.com.
The only thing I’d say I dislike is that it can sometimes feel a bit time-consuming to go through longer calls. But that’s also the trade-off for having really detailed insights, so it’s not a huge issue. Review collected by and hosted on G2.com.
Thank you so much for sharing your experience with Jiminny! We’re thrilled to hear that call collaboration and team learning have been such a benefit to you and your colleagues. It’s exactly what we hope for.
We completely understand your point about longer calls sometimes feeling time-consuming to review. One feature you might find useful here is Ask Jiminny or smart transcription search, that way you can ask for what you want to find in the call and jump straight to that section instead of listening end-to-end.
It’s fantastic to hear that Jiminny has helped you prepare better and feel more confident on client calls. We’d love to support you in getting even more value, so if you’d ever like a quick session on optimizing your process, our team would be happy to help.
Thanks again for being part of the Jiminny community, we’re excited to keep supporting your success!
See how Jiminny improvedI use Jiminny every day for all my meetings, and I really appreciate that it automatically records each session. This feature helps prevent the common mistake of forgetting to hit the record button at the start. I also find the transcripts and the task summaries provided at the end of each meeting extremely helpful, as they make it much easier for me to recall what was discussed. Additionally, my experiences with Jiminny's support team have been very positive—they resolve any issues quickly and efficiently. The sidekick feature is also convenient, allowing me to easily invite it to join a call if, for any reason, it doesn't join automatically. Review collected by and hosted on G2.com.
I find it frustrating that it announces its presence only after the call has already begun and I am already speaking. This timing feels disruptive and makes the experience less smooth for me. Review collected by and hosted on G2.com.
Compared to other platforms I have used, I really like the design and functionality, it's super simple to use and quick and easy for the team to pick up. You can tell it was built with sales people and the user in mind. The team are really helpful and responsive, from sales through to CS. Review collected by and hosted on G2.com.
Sometimes some of the search/filtering functionality could be better when you're trying to find specific calls. Review collected by and hosted on G2.com.
I like how the AI can quickly summarise the key points in the discussions Review collected by and hosted on G2.com.
It can be quite hard to find specific calls, however I think this is more of an internal tagging on our end. Review collected by and hosted on G2.com.
I have found that their support team responds quickly and is always helpful, willing to go the extra mile to assist. In addition, the platform itself is user-friendly, and the AI recommendations are a powerful tool for any CSM looking to save time. Review collected by and hosted on G2.com.
At times, I get the impression that the platform leans heavily toward a sales-oriented approach. Additionally, I would appreciate it if their email reports offered more features and improvements, especially when it comes to the information provided via email. Review collected by and hosted on G2.com.
I use Jiminny for CRM tracking and call logging, and I really appreciate the action items and accountability steps. They improve the customer service experience. The notetaker feature is particularly valuable to me as it allows me to focus more on the call without worrying about making fast and accurate notes. The initial setup was very smooth, which was a pleasant surprise. Review collected by and hosted on G2.com.
I think load speeds could be faster. It typically takes around 30 minutes for a 15-minute call to load. Review collected by and hosted on G2.com.
I really appreciate how you can jump to specific moments in meetings, create clips, and share them with teammates. The ability to filter by keywords is also very helpful. Plus, it integrates seamlessly with our CSM platform. Review collected by and hosted on G2.com.
The time it takes to process recordings is often unpredictable and sometimes requires several hours to complete. Review collected by and hosted on G2.com.
Thank you for such a thoughtful review! We’re delighted to hear how much you’re enjoying Jiminny and it’s great to know that the seamless integration with your CSM platform is making your workflow even smoother. It sounds like Jiminny has really helped you reclaim time in your day, which is exactly what we aim for!
We appreciate you flagging the unpredictability in processing times. That’s valuable feedback, and we’ll make sure to pass it along to our product team. If you’d like, your CSM or our Support Team can take a closer look at your setup to ensure everything is optimized for faster processing.
Thanks again for your review and for highlighting how Jiminny has made note-taking a thing of the past—we love hearing that it’s helping you work smarter, not harder!