Besides, Jiminny is extremely user-friendly and intuitive for managers, there are multiple areas of Jiminny that allow me and my team to constantly use its functionality.

1. Call coaching - not only for IC's but for executives as well.

2. Product feedback for our product team when our account manager or customer support reps are talking to our customers (game saver as there is no miscommunication when passing their feedback to our product team)

3. Sharing of the call directly with the customer who on their end when a colleague could not make the call/demo, they can now view it in their own time.

There are times when the transcript does not match up 100% to the speaker on the call. It is not a major issue, but that is an area I would like to see button up.

Primarily around calls being recorded and stored in a depository that any user (paying & non-paying) can access at any given time. We use the library/playlists frequently when we hire a new employee, this way they can see first hand on how to do XYZ on a call.

The analytics are great - It is very easy to go down a rabbit hole into the analysis available but it really makes you conscious of your talk time and attributes.

The summary notes are fab as well. They are so good i often can copy and paste as my meeting note in CRM.

It's super easy to navigate as well and has made sharing recordings much easier. We used to use Chorus but this has a ton more features, is way more reliable and the customer support is super efficient

My only negative would be the Best Practice stats in some of the analytics as they do seem a bit skewed in some instances but CS have said that they are working on refining these so will change soon. Its such a tiny aspect that i found in my analytics rabbit hole.

Keeping a record of what is said on calls. I speak to my customers all day everyday and sometimes can be back to back with meetings so dont always have time to make notes immediately. Jiminny is always there so this isnt a worry anymore

I cannot even imagine not having such platform, it is crucial to improve customer experience and quality. The solution helps us to have a smooth transition from prospecting to solution selling to onboarding customers. In addition, it has had an immense effect on improving our product demo quality by having weekly call reviews.

We used to use Gong before, Gong has a slightly better UI, but it's not worth the premium price. I don't think Gong is more functional than Jiminny.

There is one functional gap - my team members aren't host's of the call, they are participants. This means that the system doesn't generate stats about participants. I heard they are aware of that and are going to build it. I would appreciate Jimminy letting us know once this is built.

Coaching, improving calls quality, better transparency across the org, smoother handover process.

Ease of use

Seamless integration

Complete sync with HubSpot

Powerful conversation intelligence engine

Stellar team

Nothing, all works perfectly and is way more efficient than competition

1. Coach BDR and Sales team

2. Efficient Sales operations

3. SHorten Sales cycles

4. Ensure best in class partner experience

Really easy call sharing / editing with customers.

Sometimes calls can take some time to load in their product after the call wraps.

Helps me to be in 10 places at once, never forget key customer details and allows me to easily share call recordings with clients.

It's very user friendly and easy to find what you're looking for. The customer success team is hands down, the best customer success team I've ever worked with. I worked with Gong and Chorus... Jiminny's Customer Success team is there key differentiator.

Unable to link to Xant currently but that is going to be fixed soon!

Allowing us to coach calls and get deal insights to accurately forecast