They have great marketing, but the product is lagging behind the advertisement.

They have an external implementation team who does great work. Review collected by and hosted on G2.com.

The customer-facing team, as well as the product team are not supportive of most of the customer's requests. They mainly deflect issues away and are not willing to commit to making much-needed changes.

Even the extra charge requests take several months to complete, at very high costs. Review collected by and hosted on G2.com.

Influitive is a must-have platform for advocacy customer marketers experiencing this challenge: I need a better way to show my happy customers they're appreciated. Influitive is an intuitive, customizable platform with integrated analytics that allows marketers to invite and nurture customers (and prospects) to an exclusive rewards experience where they can complete activities and network with like-minded colleagues to gain points. No matter the industry, marketers will find that Influtive will help you turn happy customers into ecstatic ones and provide an easy way to collect quick customer insights. Review collected by and hosted on G2.com.

The contrast between the admin and member experience can be a bit jarring and I often find myself viewing things from the Member POV when building out new content since the admin is designed with less UX in mind. Sometimes I feel like the organization is a bit clunky and with the sheer amount of challenges and discussion boards we have, it can be hard to search for past content without remembering the exact name or downloading an offline report. Review collected by and hosted on G2.com.

I love that Influitive really allows you to get to know your customers - build and cultivate relationships and watch them turn into great advocates! It has allowed us to really "touch" each advocate and give them the personal relationship they deserve! It also allows us to put opportunities out - speaking, awards, references, social sharing, fun - in a manageable way! Our Salesforce integration and use of the reference requests is also a critical piece of our program! Review collected by and hosted on G2.com.

I like just about everything - the messaging could use some improvements, but it is still good! Review collected by and hosted on G2.com.

Often times in business we are asked to find the best value for and from our customers. Influitive helps with both but they also have the ability to throw all of the materialism out the window and focus on nurturing our customers. We can really connect with our customers as people on Influitive and that will never be replaced by any type of artificial intelligence. Review collected by and hosted on G2.com.

Nothing, but I have to write something here so hello have a nice day! :) Review collected by and hosted on G2.com.

Influitive has been a valuable partner to us since the beginning. Given the field of advocacy and associated tech stack is relatively new, having a partner to guide us and share best practices has been invaluable as we have grown and expanded the influence of our program. The technology is pretty easy to use once you learn it, and functionality has consistently increased as Influitive itself has evolved. The tool allows us to engage our clients at scale and glean from them valuable insight we can use to support our business. They have a fantastic, attentive support team when issues to arise, and truly act like a partner. Review collected by and hosted on G2.com.

In order to run an effective program, you'll need a resource dedicated to building and engaging the community. At first, this is at least one full time role, but can scale back over time as your program matures. Influitive also offers a lot of support when implementing the solution to ensure you're thinking about everything. Running the community can be time consuming to do well, but there are definitely ways to ensure your team is focused on the right activity. Review collected by and hosted on G2.com.

Influitive is extremely easy to get up and running. The support from the implementation and customer success teams makes it easy to see positive results right away! Any issue you can think of, Influitive has already thought it through and has an answer for it. I would 100% recommend Influitive to anyone looking to energize their customer advocacy program. Review collected by and hosted on G2.com.

I would love to see some improvements in the Discussions module, especially with topics and threading. When you have an extremely active community, it can be challenging to keep up with the newest replies and follow threads. Also, there is no social integration with Instagram, which for our audience was a nice-to-have. But overall, the experience has been fantastic. Review collected by and hosted on G2.com.

Influitive has tons of features for tracking advocate behavior and ROI yet is extremely streamlined -- it's easy to use without any training. Review collected by and hosted on G2.com.

Some challenge creation could use more features (especially as they relate to social media). Although new ones are occasionally added. Review collected by and hosted on G2.com.

It's interactive and provides our members a journey that connects them with all of our business units. Review collected by and hosted on G2.com.

At times there are too many steps for members to complete a challenge. Review collected by and hosted on G2.com.

I like how much you are able to do with the Influitive hubs. We have two- an internal hub for our employees and an external hub for our customers. While both are set up and run a bit differently, they're both great tools to engage employees and customers and build a community. Review collected by and hosted on G2.com.

Like any platform, there is some red tape with things that cannot be done. For our team, we run into issues with being able to customize some of the features. Specifically with the campaigns they provide, we are not able to customize them to our exact needs so we are having to create them all from scratch. Review collected by and hosted on G2.com.

Influitive enables us to engage with our customers in a really personal and customized way. It also allows us to have a direct channel to communicate and get feedback! Review collected by and hosted on G2.com.

The reporting functionalities can be confusing. Additionally, since there is so much information, it can be easy to get lost in the weeds. Review collected by and hosted on G2.com.