If you are looking for a fun and engageing tool for your customer base, Influitive is the way to go! The team is very knowledgeable and super helpful, plus the platform is easy to use! Review collected by and hosted on G2.com.

There is nothing to dislike, they are wonderful in every way! Review collected by and hosted on G2.com.

It allows us to connect with our customers on a larger scale, as well as personalize their experiences. It integrates with Salesforce, Marketo and Printfection, which allows for a more seemless experience for us. Review collected by and hosted on G2.com.

I wish their dashboard reports were more customizable/I didn't have to depend on the the Influitive team to create them/edit them. Review collected by and hosted on G2.com.

Their team is very helpful and responsive. This platform has a lot of features and automation that can be tasking to set up. but are well worth it. Their team also does a great job of helping out. Review collected by and hosted on G2.com.

In my personal opinion, the learning curve is higher than expected. But, worth it. Review collected by and hosted on G2.com.

-Incredible implementation, on-boarding, and customer success team

-Just an absolute must-have for a customer advocacy program

-Makes it easy to start & launch a program Review collected by and hosted on G2.com.

-Accessibility could be better (no alt text options, etc)

-Some of the interface is a bit clunky - for example, you can't clone rewards, so lots of inputting similar information and it takes a long time Review collected by and hosted on G2.com.

It's extremely userfriendly especially since this is my first time using this platform.

Creating challenges/discussion boards are fun, easy and have great features. Review collected by and hosted on G2.com.

The downsides for me when using influitive is the formating options sometimes. Usually when I try and get things to look even (wording, spacing etc.) it sometimes doesn't come out 100% how I'd like it to. Review collected by and hosted on G2.com.

I find Influitive ideal for outreach to customers with a quick feedback questions (using the polls), or to use a challenge to give them that little nudge and join the conversation on a thread. I should probably use a quiz to ensure they've read the post more often. Review collected by and hosted on G2.com.

I find it harder to have in-depth conversations using the forums (and to keep an eye on them/put private notes against them to share with colleagues). It would be great if in the forums there were also a snipped to include a (part of) a content page. Review collected by and hosted on G2.com.

Influitive allows you have a one-stop shop collaborative portal for all your customer marketing and Advocacy needs. This is in the form of messaging boards, discussion forums and gamification features such as leaderboards. Review collected by and hosted on G2.com.

A number of integration features are easy to use but many of these cost extra.

There could be more material on extending the art of the possible within the Platform Review collected by and hosted on G2.com.

I absolutely love how easy Influitive is to use! I feel like I was able to get the hang of the software within a week or so, though I'm constantly learning about new features. It's so easy to build challenges and get them to the right audience, and I love the way we can customize how our hub looks to end users. Overall I appreciate how easy it is to use because this software is a key function of my job. We get great feedback from our customers as well about how they enjoy using our Influitive hub. Review collected by and hosted on G2.com.

Sometimes searching for information can be tricky. It's usually only specific use cases but sometimes I'll find myself saying, "gosh, I wish there was an easier way to find xyz piece of information." Also, the reporting functionality was a bit tricky to understand but luckily we have an awesome CSM that took time to walk me through it. There are also bugs from time to time, but what can you do - that's every software. Review collected by and hosted on G2.com.

Influitive helps us to identify advocates and leverage their customer stories for new acquisition marketing strategies, as well as uncover customer likes and dislikes faster and easier, allowing us to be agile with our product development and messaging. Review collected by and hosted on G2.com.

I do wish the software email interface was more evolved. Currently, it's a bit basic and does not have segmentation capabilities. But we can export member lists and explore the Marketo integration. Review collected by and hosted on G2.com.

I like that we can share what is going on at our company while also rewarding our clients/employees for their feedback and participation. It's a great way to collect feedback and have our employees interact especially during COVID Review collected by and hosted on G2.com.

We ran into some issues with our reporting this year that took quite a while to fix, I think there are still a few bugs that could work better, and also having knowledgeable people available to help and give ideas on how to better our platform Review collected by and hosted on G2.com.