Influitive is has by far the most useful features/functionalities when it comes to building an advocacy program or community. Their interface is intuitive and their reporting is in depth. Support has been incredible and they're always pulling us into ways to get more value from our program at no extra cost. Review collected by and hosted on G2.com.

To make way for newer features, some old features could do with a lick of paint and there are some seemingly obvious things that could improve like being able to select all in a challenge view, but that being said I have no doubt that they're already looking to improve with the chat feature getting a huge overhaul recently among other older features seeing new light. Review collected by and hosted on G2.com.

What I like best about the Influitive platform is the ability to customize and brand it to look like our company. It also provides a way to communicate with and stay in front of customers outside of our marketing automation and customer relationship management platforms. Yet, it is integrated to both. Review collected by and hosted on G2.com.

There are elements that are overly complex, like understanding acts of advocacy with multiple fields. Some areas are lacking in functionality, like when segmenting based on behavior, there are few options like "before" and "in the last" instead of also having a date range, after a sjpecific date,etc. Review collected by and hosted on G2.com.

Gamification, customer support, integration with rewards partners Review collected by and hosted on G2.com.

missing automation for google reviews, fb recommendations, and quora answers, missing integration with MS Dynamics Review collected by and hosted on G2.com.

The referral program and technology Influitive offers outshined all other vendors we reviewed. They automate the backend workflow and integrate with Salesforce. This makes it super easy for us to track all leads and follow up as quickly as possible. You also can customize individual referral pages based on specific campaigns you are running. Secondly, Influitive's segmentation capabilities are incredible–basically endless! We can ensure that all of our advocates are getting a unique, tailored experience because of our detailed segmentation. Review collected by and hosted on G2.com.

There is not much to dislike about Influitive! Our experience has been great so far (client for over a year). I will say I would like to see more frequent product feature updates! Sometimes it feels a bit stagnant. Review collected by and hosted on G2.com.

The company itself is always trying to grow and make the platform better for their customers. They are VERY engaged with their customers and I have been an influitive customer at THREE companies so far. Their commitment or engagement doesn't change based on what company you are with! Review collected by and hosted on G2.com.

There are times where I just want a fast answer and wish I had a quicker way to figure it out. They have all sorts of discussions, FAQs, etc so its all there! I know a CSM can't be your support but wish I wasw able to quickly chat with them and ask a question. I also don't have the relationship with the CSM like my manager does. But overall not much I can say about disliking Influitive. Review collected by and hosted on G2.com.

Easy to set up for us as admins and an easy to navigate UI from a community member standpoint. Influitive has allowed us to run more effective engagement campaigns and provide resources from one source as opposed to separate CSM outreach, but our CSMs also love the ability to connect with all of their customers at once. Having access to Influitive's own VIP community and webinars has helped not only me as an admin, but a lot of our Marketing team find new and creative ways to connect. Review collected by and hosted on G2.com.

While there have been a few performance struggles, their move to an updated code base is showing much improvement. We'd love to see a bit more customization options that don't require HTML/CSS. Review collected by and hosted on G2.com.

It's fun, really helps boosts engagment and is easy to customize and taylor to your needs and what your goals are. Easy ways to make challenges, award points, and more. Review collected by and hosted on G2.com.

We were doing a hub cleanup and somehow triggered a lot of the targeting and such to go wrong. We got a lot of help from the team, however it would have been nice if they could have just reverted back to the old setup vs us having to work with them to get everything put back together again. Review collected by and hosted on G2.com.

With a simple and intuitive interface, it allows us to share the latest company news, engage our customers in activities, and learn more about their habits, preferences, and feedback on our products and events. Review collected by and hosted on G2.com.

There is nothing I don't like, I just think it could be refined especially in the management of channels, challenges and groups in the back office. The inability to delete old groups and campaigns that are no longer used is a limitation, but one that can be solved simply by improving the functionality. Overall, it is a very good tool. Review collected by and hosted on G2.com.

The team at Influitive is responsive, caring, and helpful. I love that our team meets with our Influitive representative on a regular basis, ensuring that questions get answered quickly, and also pushing us to think about how we can continue to leverage the platform for our particular goals and audience. Review collected by and hosted on G2.com.

I think for right now, there are some sections of the administrative side that are a little clunky, in terms of finding settings or reporting. However, there has never been anything that was impossible to find or build when speaking to my rep about our business needs. Review collected by and hosted on G2.com.

Influitive provides an interactive platform for learning, personal development, and networking, coupled with the added benefit of receiving rewards for each participation. Review collected by and hosted on G2.com.

Everything is going well for me so nothing as of now. Review collected by and hosted on G2.com.