I love that Influitive is specially designed for customer advocacy work. It makes engaging customers easy by offering templates for content, lots of options for segmentation, and merge fields that customize the content to whoever's viewing it. As an admin, you can also load a lens for any advocate, which is helpful in troubleshooting and customizing content. I've learned a lot of helpful tips and tricks from my reps at Influitive and the free webinars they offer. I've also been able to connect with others in roles similar to mine to exchange ideas through Influitive. Overall, I'm very happy with Influitive and glad we are using it for our advocacy program! Review collected by and hosted on G2.com.

Some of the templated content can be too generic, a little stale, or not quite what I need (I usually end up selecting a template and adding a good bit of content myself). However, that's still more helpful than having to start from scratch every time. I found the training to be needlessly involved and long when I just wanted to learn the basics, so I ended up teaching myself how to do a lot of things. However, I'm about six months in now and feeling very confident. Review collected by and hosted on G2.com.

I love that almost all my product ideas were implemented and that each release has good surprises both for admins and members Review collected by and hosted on G2.com.

I would like to have more visibility of the issues. A timeline for solving bugs is definitely needed Review collected by and hosted on G2.com.

Influitive is most helpful in providing an interactive and fun platform for customers. Review collected by and hosted on G2.com.

The dashboard reporting could be improved. There are many custom dashboards but they are not easy to set up or search Review collected by and hosted on G2.com.

The Influitive platofrm has given us a way to consolidate a lot of the advocacy activites that were previously spread across different areas of the company. I am able to quickly and easily create challenges on the spot or use the ready-made templates that Influitive provides. The community has been a great place to get advice and best practices.

Our Account Rep is great and the support team is usually very responsive. Influitive is constantly updating the platform and adding more features and functionality to make it easier to engage and incentivize clients. Review collected by and hosted on G2.com.

I find the reporting tool a bit cumbersome and not very intutive. The structure of the campaigns and challenges do not always allow the options I'd like such as logic branching, so I end up having to re-create them from scratch to make it work for my specific needs. Review collected by and hosted on G2.com.

Influitive's customer engagement platform provides organizations a customizable toolset to allow them to engage with their clients while maintaining the ability for you to manage your customer relationships through the full customer relationship process. Group challenges (engagement) allow for direct engagement with a large group of customers, while customizable challenges allow you to engage individuals who may need further support and nurture attention. The ability to access the site from either a mobile app or the web makes it easy for multiple groups to access challenges. Reporting and administrative tools provide great data points for understanding how your customers are engaged and who may need additional attention. Review collected by and hosted on G2.com.

The mobile application isn't always the easiest to work with on Android devices (I have never tried an iOS device). While you can access most challenges, discussions, and other features, some challenge specialty features (GPS, web link, etc.) do not always work smoothly through the application, forcing users to access the challenge through the website. Having this in mind can help alleviate the issue, but may not be fully avoidable. Review collected by and hosted on G2.com.

There are several 'bests' that I like about the Influitive platform:

-I like that there are both templates for creating content, as well as the outline to build engagement pieces from scratch. The new rich text features allow you to be very efficient while creating your content.

-Social sharing has become very popular in building a personal brand and supporting a vendor's brand. The platform enables social sharing content to LinkedIn, Facebook, and Twitter.

-The integration capability allows you to connect your customers to other experiences within your organization via other systems.

-The metrics are extensive. The platform now offers both report functionality and the ability to build a dashboard for your metrics.

-The flexibility to customize the digest email that communicates new content to the members adds to the overall experience. Not only can you personalize the email with a message, but you can also preview, send the test email to yourself, and rearrange the new content list before scheduling it. Review collected by and hosted on G2.com.

The admin search functionality within the content resets the search parameters if you click the back arrow. Having a button to self-reset the search parameters would be helpful when searching for multiple pieces of content. Review collected by and hosted on G2.com.

I love how flexible and creative the platform allows me to be. We were able to easily integrate Influitive within our existing tech stack as well as within our very own product. Review collected by and hosted on G2.com.

We didn't pay for the expedited on-ramp option, but in hindsight, we probably should have. The time to first value is long, even if you work diligently with Influitive's team and have enough internal resources. For us, it took a while to figure out exactly how and where this platform fit within our customer journey - how we'd invite users - what their first experiences would be like - how to encourage and reward desired customer outcomes. It's a delicate balance. Review collected by and hosted on G2.com.

Influitive's Advocate Hub is easy to use and helps me engage my customers in a meaningful way. Best of all, Influitive is committed to my success and is more of a partner than a vendor. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals. Review collected by and hosted on G2.com.

I honestly don't think that there's anything I dislike about the Advocate Hub. I do have to say that their advocacy program, VIP, has gone downhill recently. That's the only thing that I think can be improved but the product itself is amazing. Review collected by and hosted on G2.com.

They have a large library of resources to assist you to create new content and using their tools. They also have coaches that help you define goals and more importantly to reach them! Regarding the AdvocateHub, it is perfect to build a community with your customers and build a relationship with them. It makes communication easier to receive feedback, create case studies as well as contacting possible advocates. With their own personal AdvocateHub VIP you can use the product from a customer's point of view. It gives you ideas, teaches you about the product and provides a great understanding of the platform.

In addition to their hub, they also have an event platform that has the same features has their hub. It means it's easy to set-up, track feedback as well as create content for the event. Review collected by and hosted on G2.com.

Administrator user interface is not always intuitive and it can be hard to find navigate. However, you can easily search in their gigantic library of tips and tricks to find whatever you need. Their mobile app also needs to be updated. I have heard they are working on it, though.

Regarding the event, I wish the option to host a live event would be better implemented. Some sort of live stage that people can visit inside the hub or something like this. Review collected by and hosted on G2.com.

Influitive has been a great tool to kickstart our advocacy team - it makes publishing engaging content very easy, and keeping track of our own advocates' actvity much better than we would be able to otherwise. Review collected by and hosted on G2.com.

Sometimes I get the sense that the persona development or target personas for the sample challenges don't necessarily align with our own personas (more technical folks). Review collected by and hosted on G2.com.