Edit

Brad R.

Enterprise (> 1000 emp.)

12/15/2020

"Eradicate the Confusion"

5/5

What do you like best about JDXpert?

Seamless integration with our HRIS. Ease of use for hiring managers who historically hate the notion writing job descriptions. In-flight tracking of deliverables. Job family vertical + business unit "horizontal" comparisons of job descriptions to ensure pay equity. Review collected by and hosted on G2.com.

What do you dislike about JDXpert?

Still looking for a reason to dislike the software : ) Review collected by and hosted on G2.com.

What problems is JDXpert solving and how is that benefiting you?

Before: Prior, job descriptions were getting old and some were lost. It used to take too long to support leaders who were restructuring their team(s)/Business Unit(s). Competitive compensation market pricing of jobs sat alone and static in a disparate system. Job description drafts were confused with final versions..."Who has the pen?"

After: Problems solved Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Enterprise (> 1000 emp.)

8/21/2020

"Not Intuitive. Tech Support & Resources for Customers = Disappointing."

1.5/5

What do you like best about JDXpert?

Manager and employee self-service is great. Appreciate the ability to build job descriptions utilizing sources curated from the web. Like having workflows for non-admin users to propose changes, get approval, etc. and like that it can create designated URLs for granting non-users temporary/limited visibility during these workflows. Eager for upcoming enhancements that promise to improve intuitiveness and overall appearance. Review collected by and hosted on G2.com.

What do you dislike about JDXpert?

Outdated and messy appearance. Overly-complex logic to the backend structure, naming conventions, and overall design/build of the system. Incredibly difficult for customers (even technical system admins) to autonomously maintain/optimize on their own. Available training resources for system admins is abysmal. Technical support is hit or miss (often miss). Overall JDXpert puts customers on an island: seems it was perplexingly designed to keep customers reliant on tech support/account reps, while providing minimal customer support in return. Review collected by and hosted on G2.com.

Response from Ashley Johnston of JDXpert

edit

Before addressing your feedback, I want to apologize for your dissatisfaction in our tool. We understand how frustrating it can be when a solution does not live up to expectations but please know that we take your comments very seriously and even before you posted this, have already begun addressing many of your concerns. Regarding the design of the tool, we agree. Our focus in years’ past was to create a flexible, robust and powerful system. We find ourselves in a place where we can acknowledge our design’s shortcomings and are planning to release the updated user interface late 2020/early 2021. If you or your system admin has not been approached with an opportunity to see the new design, please reach out to your customer success manager. As far as support and training, we’ve recently added more members to our support staff to manage support concerns even faster and recently rolled out our new learning management system – read all about it here - https://blog.jdxpert.com/archives/07-2020. Again, we never like to hear that a customer is displeased with their experience and encourage you to reach out to your customer success manager at success@hrtms.com to continue this discussion and resolve your concerns.