It helps in every area of running my practice. Review collected by and hosted on G2.com.

There are some difficulties in the time zone coordination, as everything shows in my local time zone for me and my clients. This isn't great when I'm working with clients in other areas. Review collected by and hosted on G2.com.

I like how it clearly lays out who I can select and book with for my needs. Review collected by and hosted on G2.com.

I think it might benefit from an updated UI. Review collected by and hosted on G2.com.

Jane has been useful in managing appointments, it is user-friendly. Review collected by and hosted on G2.com.

So far has been good, no issues with using this app. Review collected by and hosted on G2.com.

That my clients can book online, saves me a middle man. Review collected by and hosted on G2.com.

Nothing, everything has been simple and helpful. Review collected by and hosted on G2.com.

I like that there are so many settings options to completely customize your client experience. Review collected by and hosted on G2.com.

I don't like that sometimes it is confusing to know where to find certain settings options and that sometimes multiple steps are needed to make even small changes. Review collected by and hosted on G2.com.

Because of Jane, I was able to switch from paper records to digital in just one day! I started tinkering with Jane on a Sunday, and was using it easily on Monday. I was so impressed with how easy it was to use Jane that a week later, I signed a lease on a gorgeous new office location that did not have enough space for paper records. This was only possible because Jane made it possible for me to do all record-keeping digitally. Here are a few thing I love about Jane:

1. Works on iPad- my primary computing device

2. Great chart note features that are easy to modify

3. Great community- you can publish templates for community use, as well as use templates other practices have contributed. This saves time!

4. Awesome customer service- the staff as SO helpful, and they are always patient and cheerful!

5. Responsiveness and innovation- They are constantly rolling out new features that the community pitches and votes for

6. Integrated payments- They integrate with Stripe to make payment processing frictionless

This list goes on... Review collected by and hosted on G2.com.

It would be nice if they supported integration with Square or other platforms, instead of only Stripe. I am looking forward to when they add new features for patient surveys. For example, it would be nice to be able to send a survey or email asking for a review to one patient instead of all at once, and whenever you want, instead of only after the first visit, or at set intervals. This is a minor functional request that can probably be fulfilled readily. Review collected by and hosted on G2.com.

like that it is privacy complient, like that it is canadian, the help desk is availible very quickly- they are second to enterprise level MS, which is very good. Review collected by and hosted on G2.com.

The service is very MVP. Minimal viable product. Does not have a bell, maybe just a small whistle, certainly no and.

Ideally you get this because you have been very delinquent in getting your business online and are transitioning to a better piece of SaaS later built specifically for your business (dentist, chiro, etc)- as you "prove" the online thing can work for your business without spending $600 a month at first.

Things Jane is doesn't currently do:

- full custom subdomain. like: booking.soreloser.com for a sports therapy business, where soreloser.com is the main domain of the biz. vs https://soreloser.janeapp.com/

- Dual send outs (SMS & EMAIL) of surveys, patient welcomes, reviews (email only)- doesn’t do yet.

- Patient overview on the patient tab. OR do anything on this page.

- Impossible to tell who filled out a clinical survey- no list or historically record- have to go patient by patient chart. no way to search for it.

- search- not good, limited.

- importing records yourself- cannot do this- they have to and they do screw it up. IF they have to upload to the dbase, you know this is being held together by strings and tape.

- Any kind of insight on how emails are being sent- doesn’t use your DNS records to send. so its a 3rd party sender- opens? don’t know. bounced because it looked like spam? don’t know.

- reports- very, very basic and not exportable to MS BI or something to find out top treatments or whatever.

- UI very ad hoc

- Cannot send out a satisfaction survey and have it compile results- you are expected to have other software to do that.

- patient cannot fill in patient info book an appointment without creating an account- but yet every shopping cart has a guest account, hmmmmm.

- no double opt in for marketing

- no ability to limit or change what jane thinks should be on a patient form- legal or otherwise.

- if the office is in a building with multiple tenants, you will not get a link to a google review but rather a "123 fake street" search in google, coming up with god knows what. NO way to manually override- unless you specifically put the link in message body.

- its very light and non-existent on marketing. The whole point is marketing- I don’t care how good you are- most are average at best so they, (everyone) needs all the help they can get in marketing.

- Its not currently super easy.

MY advice- online marketing spend surpassed offline so get online, pay for proper sector software and do not use jane- it does nothing well at the time of this writing. Review collected by and hosted on G2.com.

Jane is an easy-to-use, intuitive platform with a great help section and excellent customer service. It has many important functionalities needed for healthcare-related service providers. Review collected by and hosted on G2.com.

It's a newer software, so some kinks are still being worked out, but overall very user-friendly as user suggestions are valued, and new updates and improvements are constantly coming out as a result. Review collected by and hosted on G2.com.