I have been using JAMF Software for almost 10 years now. I led districts deploying full one to one device rollouts of MacBooks and iPads back to the days before there even was a product called a MacBook Air and iPads were still very new. I have seen the struggles and rewards of one to one deployments and JAMF has been there every step of the way. As the years have gone by and I continued using JAMF, I watched as it grew in popularity and reliability. Through it all I can honestly say that the company and the product are strong factors in why I have stayed in Mac Administration as many years as I have.
The product itself gets better year by year. In the early days there were some shaky deployment times and bugs, but they have always been quick to patch and offer top level support for any issues that we faced. Nowadays JAMF is day one support and deployment ready. When managing over 6,000 Apple products across 11 sites that is a must! Users want the latest and greatest from Apple, and JAMF makes sure we can offer that but also keep machines compliant and secure with day 1 compatibility. Speaking of compliance, JAMF gives us all the tools we need to make sure our devices are locked down and can only be used by the users we assign them to. We also have all the tools needed to keep their data safe and secure. And if a device goes missing, we can use the toolset in JAMF to lock, locate and recover the device. I honestly cannot say enough positive things about this product and company. The size of deployment I have been able to deploy and refresh yearly would have simply been impossible without JAMF. There maybe other MDM solutions out there, but none of them have the full feature set that JAMF gives me to keep my endusers and machines in a happy state.
JAMF is more than a product though. It’s a family of Mac Admins who love Apple. JAMF is both the company employees and their customers together. We all support each other through the community forum called JAMF Nation. Users can offer tips and support to one another, report bugs or concerns and simply geek out about Apple administration. JAMF employees also join in there and connect in ways I have not seen other companies do. They even have a site called JAMF Heroes that allow employees and customers to connect even more deeply in an almost Facebook kind of fashion while keeping it focused, fun and professional. Calling support is also a win as I have always gotten top level support and my issues or concerns resolved quickly and efficiently.
In closing, JAMF is more than a product or company. It is a family and is simply a must for anyone who has Apple devices in their organization and wants them to be safe and secure. 10/10
Well, I guess if I had to say something, I do not like the fact that they took away dedicated support techs by customer. Years ago you had a tech that you can reach out to consistently for issues. Now you get a new person every call. I understand the need for the change but it was nice speaking to that one personal who knew you and your environment well.
I’m solving the issue of trying to manage 6,000+ devices with a handful of people. That is also the benefit, as you can achieve support for large amounts of devices with limited staff.