Jamf Reviews & Product Details

JAMF offers an array of feature-rich products that are straightforward to configure and deploy. I also really appreciate that JAMF supports Apple’s new features even before they’re officially released. That gives us time to identify and test the impact of upcoming changes and prepare well in advance of an upgrade. On top of that, their customer support is the best I’ve experienced from any software company I’ve worked with. Review collected by and hosted on G2.com.

Nothing! I haven't had a bad experience with Jamf. Review collected by and hosted on G2.com.

I really like Jamf for its ease of use, which helps me manage things efficiently. Their strong customer support is crucial for solving problems and getting answers quickly. I appreciate the good training they provide and the extensive feature set that stands out among MDM competitors. Jamf is also tightly integrated with Apple, so new features and OS compatibility are available on day one, which is a big plus. Switching from FileWave was mainly due to Jamf's features, especially compliance and blueprints. The onboarding support made the initial setup of Jamf Pro, Jamf Protect, and Jamf Connect very easy and smooth. Review collected by and hosted on G2.com.

I don't really have any negative aspects to Jamf other than the cost of the training modules. Review collected by and hosted on G2.com.

Jamf Pro is easy to use, yet extensible and flexible. It makes it easy to manage 10-10,000 devices! Most importantly, Jamf Pro was/is developed with Apple products, and for Apple products. Jamf also doesn't outsource support, it is done in house. Response times when dealing with support have been excellent. This is one of my biggest issues with other vendors. The product is only as good as the service backing it. Jamf is all over it, and they are ready when new iOS features are released by Apple out of the gate Review collected by and hosted on G2.com.

While Jamf has been a fantastic partner for managing our Mac fleet, there are a handful of areas where I'd love to see it grow:

* The learning curve is real. Jamf Pro is incredibly powerful, but new admins can feel a bit overwhelmed at first. More guided onboarding inside the console would go a long way.

* The interface shows its age in spots. Some screens feel modern and polished, while others feel like they're from an earlier era. A more consistent UI would make daily work even smoother.

* App Catalog coverage keeps improving, but has gaps. I still lean on Installomator for titles that aren't in the catalog yet. I'm excited to see the library keep expanding!

* Keeping up with identity changes takes effort. With Platform SSO evolving alongside Jamf Connect, clearer guidance on when to use which would really help admins plan their path forward.

* Two APIs can be confusing. Juggling the Classic API and the Jamf Pro API adds friction for scripting and automation. A fully unified API would be a welcome milestone.

* Pricing can be a stretch for smaller teams, though the value it delivers is hard to argue with.

None of these take away from how much Jamf simplifies our zero-touch onboarding and day-to-day management. They're more like a wish list from a happy customer who wants to see a great product get even better. Review collected by and hosted on G2.com.

I like Jamf's ease of use because it allows me to manage my entire fleet across all devices effortlessly. It's great having a network of people to collaborate with, which is super helpful when I run into any issues. The collaborative aspect enables us to get the data needed quickly, making it more valuable. Jamf is a one-stop shop for managing all Apple devices in one location, which simplifies learning and using the platform. Also, the setup was smooth because we used professional services, which made it a nice process. Review collected by and hosted on G2.com.

I think reporting just needs to be improved a little bit more. Being able to grab data at certain locations is a bit hard. Also, I miss the breadcrumb feature in Jamf. It used to be there, and it was useful for navigating back to where you were. When you go into something like a configuration profile and want to go back, it would be easier if you didn't have to start over from the main page. Review collected by and hosted on G2.com.

I like how Jamf makes it easy to manage all our Apple devices with its seamless system. The ability to push multiple settings to all devices and customize things through policy configuration profiles is great. I especially value using Jamf's API to integrate with our Google Apps script for additional management options not available in the Jamf console. Also, the initial setup was super easy; we completed it within an hour, which I find impressive. Review collected by and hosted on G2.com.

I find that there are some limitations with Jamf Pro in terms of device management, specifically in areas like parental control and screen time. It would be great if Jamf Pro offered those options. Review collected by and hosted on G2.com.

The preferred option I can recommend as a device management solution to deploy for a customer. Small or large amounts of devices, Jamf Pro scales very well.

Easy to maneuver interface. Easy to enroll devices, both using prestage zero touch enrollement, or user enrollment of devices already in use.

Zero touch enrollement leaves all the guesswork out for the end user, leaving more time for productivity within the first hour of turning on the new device or Mac(network speed and amount of software to roll out permitted). End users can get software directly distributed at setup or any time later, which is such a treat for IT used to image computers.

My favorite? SSO Kerberos extension distribution works really great, reducing time spent on logging into various web tools your organization use. Review collected by and hosted on G2.com.

For a novice user, you will want to either set aside quite some time to get to know the interface and advanced options well or bring in someone who does. Otherwise, you'll be left out of the more advanced (read: the best) capabilities of Jamf Pro. Interface has a lot of space left over if used on a high-resolution screen/fullscreen browser window. On the other side, this also makes the interface less cluttered. Review collected by and hosted on G2.com.

I really appreciate Jamf for making device management effortless. It allows me to create custom workflows, which is great for planning future purchases and device decisions. Jamf Nation, their user base, is incredibly helpful, providing solutions to pretty much all the issues I encounter. I also find the cutting-edge workflows and zero-touch management impressive, particularly the Jamf Setup Manager, which has a nice graphical visualization and makes the setup process seamless. In terms of initial setup, Jamf made it very easy with the Jeff Jumpstart program, and the help from a senior engineer ensured everything went smoothly. Review collected by and hosted on G2.com.

I don't know. There's not much that I find that is lacking with Jamf. They're always working through just making things better. And I think that I don't really see anything lacking. Review collected by and hosted on G2.com.

I love the amount of customization that Jamf Pro provides, and how, once groups are established, most things just work. Ever since using Apple School Manager along with Jamf, the control we have is extremely granular, hands-off, and applies quickly. When we receive a new computer, we can have it fully set up and ready for the end user in under twenty minutes, with very little work from our techs. Being able to use custom triggers and call those triggers from another script leads to very controlled and predictable workflows. Jamf customer support is fantastic, too. They always respond quickly and teach me how to better use the product. Review collected by and hosted on G2.com.

Most of my complaints about Mac management have to do with Apple, not Jamf Pro, such as how it's impossible to remotely allow screen recording for classroom computers.

For Jamf though, the only thing that bothers me is that I can't "push a script" in the same way that I can on Windows. It's a little frustrating to be on the phone with a customer and say, "I've scoped you to a policy that should fix this. Wait fifteen minutes and call me back." "It's been two hours and you still can't work? Oopsie, guess I'll head over in person." I wish there were a management command that triggered a "jamf policy" check. Review collected by and hosted on G2.com.

I love that Jamf Pro allows us to easily set up, configure, and deploy our Apple devices, making what used to be complicated processes easier for our users. I appreciate the robust app and hardware inventory reports, which make it easy to identify apps that need patching and track aging devices. The fact that it is cloud-based is a big plus, unlike our Windows team, which is still domain-bound. Also, the ease of creating Self Service entities offers endless possibilities for customization. The onboarding process was super easy, largely thanks to a great individual who tailored it to our needs. Review collected by and hosted on G2.com.

The support has changed and it isn't efficient to have to talk to an AI bot before being able to submit a ticket. Most Jamf Admins are well-versed in research and using resources like Jamf Nation and Slack, so by the time we need to contact support, we want to just put in our issue or ticket without having an AI bot troubleshoot again. Also, it is not integrated with any of our other services. Review collected by and hosted on G2.com.

Jamf Pro has made it easy to manage and deploy apple workstations in a higher Ed university setting. I am able to track inventory, push packages, and run important policies to keep my CISO happy. I especially like the Extended Attributes so I can run custom scripts to gather even more information about the devices across the university. This has been extremely helpful narrowing down which computers/laptop can upgrade to the latest OS, and which devices should be surplus as they no longer will be supported by Apple. Makes staying in a supported state much easier. Review collected by and hosted on G2.com.

Main issue is JAMF is mainly for Apple, but definitely not a bad thing. Would have been nice to have cross platform options for windows devices over the same MDM. Review collected by and hosted on G2.com.