Verified User in Automotive
CA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Flexible, Well-Documented REST API That Delivers"
4/5
What do you like best about Jama Connect?

Jama has a very flexible, well-documented REST API. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Jama’s REST API still lacks some features that aren’t available through the API yet, such as re-ordering and hierarchy support. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for sharing your feedback with us. It's wonderful to hear that Jama Connect's flexible, well-documented REST API delivers exactly what you need for programmatically interacting with your requirements management tools.

We also hear your note about re-ordering and hierarchy support. We want to make sure we fully understand what you're looking for. REST API does offer endpoints for repositioning items: /items/{id}/location handles cross-project moves, and /items/{id}/treelocation moves items within a project. We'd love the chance to explore your specific use case more closely and confirm these meet your needs. Please reach out to our Support team or post in our User Community.

https://rest.jamasoftware.com/#operation_moveItems2

https://rest.jamasoftware.com/#operation_updateLocation

Thank you again for sharing your experience!

RD
Rasmus D.
Architect
Mid-Market (51-1000 emp.)
"Great for review"
4/5
What do you like best about Jama Connect?

The best feature in JAMA is the requirement review.

Modern and easy to user UI Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Licensing Behavior Is Problematic

The most critical issue with JAMA is how it handles floating licenses. When a Creator license is unavailable, the user is automatically downgraded to a Reviewer role. Unfortunately, a Reviewer can only access requirements that are actively included in a review—meaning they are effectively locked out of the full set of requirements. This restriction is highly problematic, especially when we're attempting to align our workflow and documentation practices around JAMA. We expected that a Creator without an available license would be downgraded to a read-only role, rather than losing access to essential content.

Difficulties Managing Multiple Products

JAMA works reasonably well when focusing on a single product. However, managing multiple products simultaneously becomes overly complex. The system does not provide an intuitive or visual way to differentiate or compare between products. For example, there is no visual overview of differences or changes across product versions, making it hard to track progress or ensure consistency.

Limited Visibility into Requirement/Test Status

Another major pain point is the difficulty in retrieving the status of only a subset of requirements or tests. JAMA lacks flexible filtering or dashboard views that would make it easier to focus on a specific area or segment of the project. This limits our ability to efficiently monitor progress or identify issues. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for your thoughtful review and for highlighting the requirement review feature and modern, user-friendly UI of Jama Connect! We’re thrilled to hear these aspects are contributing positively to your experience.

We also appreciate your feedback regarding licensing behavior, managing multiple products, and visibility into requirement and test statuses. Your insights are invaluable as we strive to refine and improve the platform to better meet your needs. I have shared your feedback with your account managers at Jama Software. If you'd like further assistance or tips on optimizing your workflow, we encourage you to explore our Help Guide at www.jamasoftware.com, join discussions in our User Community at community.jamasoftware.com, or connect with our Support Team for personalized guidance.

Thank you again for your feedback and for trusting Jama Connect to support your requirements management. We’re here to help if you need anything further!

YA
Yasin A.
Requirements and verification Engineer ( Intern)
Enterprise (> 1000 emp.)
"Even perfect have issues"
4/5
What do you like best about Jama Connect?

Jama Connect offers a user friendly and intuitive interface, making it comfortable to use even for new usersv( cheers to the front-end team for delivering a clean and user friendly experience).

One of the features I appreciate most is the "Review" option , which streamlines the review and approval process. It significantly reduces the need for frequent meetings by enabling asynchronous collaboration, which in turn improves overall efficiency and keeps the project momentum going.

In addition, the customer support is excellent. Response times are quick, and communication is clear and efficient, which makes resolving any issues straightforward and less time consuming. The overall communication flow with the support team contributes positively to the user experience. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Incorporating automation and AI assistance would greatly enhance the user experience and reduce manual effort.

Additionally, I have encountered issues with data import functionality (In this case from Jira to Jama with JCI). In some cases, imported items were present in the system but did not appear in the filters as expected. These kinds of inconsistencies can impact trust in the tool's reliability, especially when working with critical project data. Ensuring robust and transparent data handling is the key. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for taking the time to share your thoughtful and detailed review of Jama Connect on G2. We’re thrilled to hear that you appreciate our user-friendly interface and that our Review Center has improved your project efficiency by enabling seamless asynchronous collaboration. It’s especially meaningful to know that our Support Team’s responsiveness and clear communication have made a positive impact on your experience. We’ll be sure to pass along your kind words to the team!

Regarding your suggestions for increased automation and AI assistance, we’re excited to share that new AI assistance features are coming to Beta in September! These enhancements are designed to minimize manual effort and further improve usability. We’d love for you to explore our upcoming initiatives on the Jama Software Labs page - https://labs.jamasoftware.com/ - where you can learn about AI-driven tools we’re developing to elevate traceability, collaboration, and overall efficiency.

On the topic of the Jira to Jama Connect data import issue, we revisited your previous support ticket and found that a reindex resolved a similar problem at that time. If you’re still encountering inconsistencies, we’d be happy to assist further and can open a new support ticket to investigate thoroughly.

Please feel free to reach out so we can ensure this is fully resolved for you.

Thank you again for your valuable feedback. Your insights help us grow and improve, and we remain fully committed to supporting your success. Please don’t hesitate to contact us if there’s anything else we can do to assist you!

See how Jama Connect improved
Alberto G.
AG
Alberto G.
Product Manager, Analyst and Consultant in PLM Solutions
Computer Software
Small-Business (50 or fewer emp.)
"Easy and effective Requirement Management system"
5/5
What do you like best about Jama Connect?

A lot of features, easy to use from the first day even for a complex topic as REQM.

The knowledge base to learn how to use and possible scenario is very well done and you can learn by yourself if you have sufficient skills in the argument.

We had to ask for the customer support in a few cases and this was fast and appropriate and give the solution in a fast way. The aim of "Connect" it is really to integrate with a lot of systems, and this is one of the main aspects done in a good and simple way.

It is easy to implement because there are a lot of samples, cases and preconfigured options so it is likely to be used for quality assurance of products on a regular basis on several scenarios. Because the aim is to cover all departments the frequency of usage increment more and more as you use it. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

The reporting is really powerfull at the moment but it could be enhanced to aggregate informations also from other sources not necessarily integrated. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for your fantastic review of Jama Connect! We’re delighted to hear that you find the platform’s extensive features easy to use right from day one, even for complex topics like requirements management. It’s great to know that our knowledge base has been a valuable resource for you, and we’re thrilled that our customer support team provided fast and effective solutions when needed.

We’re also pleased that you’ve found Jama Connect’s integration capabilities to be a strong aspect of the platform. Knowing that the preconfigured options, examples, and use-case coverage make it easy to implement and expand its use across departments is exactly the type of success we aim for.

Your feedback regarding our reporting capabilities is greatly appreciated. While it’s rewarding to hear that you find it powerful, we recognize the value of enhancing it further to aggregate information from additional sources. Your input is incredibly valuable as we continue to refine Jama Connect to better serve our users.

Thank you once again for your thoughtful review and for choosing Jama Connect to support your requirements management needs. If there’s anything else we can assist with, please don’t hesitate to reach out. We’re here to help!

Verified User in Consumer Electronics
AC
Verified User in Consumer Electronics
Small-Business (50 or fewer emp.)
"Sustainable Requirement Refinement with Strong Traceability"
4.5/5
What do you like best about Jama Connect?

Change traceability, together with the suspect feature, makes requirement refinement sustainable over time. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

It requires a lot of planning because of the rigid number of layers needed to interconnect requirements. Also, the ability to create test cases based on product variants is missing, which leads to duplicated work much more often than it should. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for sharing such thoughtful feedback about Jama Connect. We’re glad to hear that change traceability and the suspect feature have helped make requirement refinement more sustainable over time. It’s also great to know that the Jira integration has supported requirement changes, testing activity, and stronger alignment across teams.

We also appreciate your feedback on planning and relating requirements, as well as creating test cases. We’d welcome the opportunity to better understand your specific use case and discuss your experience further. Our Community and Support teams are available to help with how you’re building relationships and traceability between items, along with your test management needs. Please feel free to reach out to our Support Team or connect with others on our Community User site: https://community.jamasoftware.com/

Thank you again for taking the time to share your experience and for providing such valuable, thoughtful feedback.

CF
cyril f.
system architect
Mid-Market (51-1000 emp.)
"requirement management and risk management of a complex medical device"
5/5
What do you like best about Jama Connect?

The ease of implementation and the review of requirements are very straightforward. The ease of use contributes to the team's easy adoption.

As a document-centric organization, the export functions enable the generation of documents for seamless integration into our document management system. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Reviewing table-based items, such as risk analysis or FMEA, is not easy. The review of individual items the loose the big picture and ends in looking for the thing that changes from item to item.

The test part is really software-oriented and would have gained integrating some small feature that enables an increased sample size, rather than type-test or reuse whole set of protocol. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for your fantastic 5-star review! We’re thrilled to hear that Jama Connect has made such a positive impact on your team, especially with its ease of implementation, straightforward review processes, and export functions that integrate seamlessly into your document management system. It’s wonderful to know the tool’s traceability and enhanced requirements review process are helping you manage complex medical device requirements and risks while improving agility and the quality of your reviews.

Thank you for sharing your concerns about reviewing table-based items like risk analysis or FMEA and the test part being more software-oriented. To help you tackle these challenges, we recommend exploring our Help Guide, reaching out to our dedicated Support Team, or engaging with our online User Community (https://community.jamasoftware.com/), where you can find tips and suggestions from other users. We are here to help with any challenges you encounter!

Thank you again for sharing your thoughtful feedback and for being a valued member of the Jama Connect community. If there’s anything else we can do to support you, please don’t hesitate to reach out, we’re here to help!

SO
Sharon O.
Professor Practice
Mid-Market (51-1000 emp.)
"University of Arizona - Professor of Practice"
5/5
What do you like best about Jama Connect?

It is a very powerful tool that allows an engineer to capture, track, and manage all levels of requirements. It allows the engineer to track changes made to requirements and correlate them to verification tests as well. Very well structured and intuitive to use. Also love that it auto-generates documents that it used to take our engineering teams months to create. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Some people on a larger project do not understand the power of a tool like Jama Connect. As such, they are not interested in learning to use it effectively. Once they learn some of the basic features, it does get easier, but the power is likely still minimized due to the diversity of features and capabilities that it has. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for your thoughtful and detailed review! We’re thrilled to hear that Jama Connect is proving to be a powerful tool for tracking and managing requirements, with features like change tracking, intuitive structure, and auto-generated documents making a significant difference for your team. It’s fantastic to know these capabilities are saving time and improving efficiency.

We understand your observation about the learning curve some users experience, particularly in larger projects. To help everyone get the most out of Jama Connect, we offer a range of training materials, including our Jama Connect 101 video series, accessible via our online User Community (https://community.jamasoftware.com/), where users can share best practices and gain insights from others. Additionally, our dedicated Support Team and comprehensive Help Guide are always here to assist and ensure users feel confident in leveraging the platform!

It’s so inspiring to hear how Jama Connect is making an impact in your engineering classrooms by providing students with real-world experience that prepares them for successful industry careers. We’re honored to support an initiative that benefits students, faculty, and future industry teams alike.

Thank you again for sharing your experience and for being a valued part of the Jama Connect community. If there’s anything more we can do to support you or your students, please don’t hesitate to reach out!

Verified User in Transportation/Trucking/Railroad
AT
Verified User in Transportation/Trucking/Railroad
Enterprise (> 1000 emp.)
"easy Usability, good AI integration and clever Interconnections"
4/5
What do you like best about Jama Connect?

AI/intelligence, Useability, integration Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Trace view, onboarding, data migration support Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for your review! We're delighted to hear that you're enjoying Jama Connect's usability, AI capabilities, integrations, and the intelligent connections across your data. It's great to know these features are helping support your work.

We also appreciate you taking the time to share your feedback on Trace View, onboarding, and data migration support. We'd like to understand these challenges better. Please connect with our Support team so we can learn more and look into the issues you've experienced. We'd love the opportunity to help find a resolution.

Thank you again for your feedback and for being part of the Jama Connect community!

AB
Aron B.
Senior Systems Engineer
Enterprise (> 1000 emp.)
"Great tool with minor limitations"
4.5/5
What do you like best about Jama Connect?

Jama Connect is a great tool for Requirements Management. It is web-based and has a modern interface. Thanks to the versioning and item history you can see all changes in a Project. The Review functionality allows for great collaboration across multiple teams with comments that can be tied to specific text-sections through highlighting.

With the REST API you can also develop your own tools to interact with the data in Jama for integration into other processes.

Thanks to the available training videos users can easily onboard and understand the basic functionalities. Even if you get stuck, you can reach out to the Support team and get help quickly. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

There are a few rules in the tool that you need to get used to. Special items always need a 'Set' as a parent item, even if you only want to add a single item to your project.

Another shortcoming that we experienced is that in Review mode you can't have the tabular view which is available in Project view. However, we received some recommendations on how we could change our processes to live with this limitation. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for your detailed and thoughtful review! We’re so glad to hear that you find Jama Connect beneficial for Requirements Management. Feedback like yours highlights the value of features like the modern web-based interface, versioning, item history, and the Review functionality, as well as the flexibility offered by the REST API for custom integrations. We’re also pleased that our training videos and Support team have been helpful for onboarding and resolving issues quickly.

We understand your concerns about some of the tool rules, like the need for ‘Sets’ as parent items, and the limitation of not having a tabular view in Review mode. It’s great to see that the recommendations you received helped adjust your processes to address some of these challenges. Your input is invaluable as we continue to evaluate improvements to better meet user needs.

It’s wonderful to know that centralized storage, version control, and impact analysis have eliminated the frustrations of managing locally stored Excel files, allowing your team to work more efficiently and collaboratively. Thank you for sharing your experience! If there’s anything else we can assist with, please don’t hesitate to reach out. We’re always here to support you.

Rasmus M.
RM
Rasmus M.
Lead System Engineer
Small-Business (50 or fewer emp.)
"Easy to use and setup"
4.5/5
What do you like best about Jama Connect?

Jama is easy to use because the traceablity that is defined in the system also generate a complete overview of the trace tree.

The example that are in the system gives good input for how to setup your own project.

The possible to have data automatically propagate through the traces are a feature aI never seen before and help in keeping the information flow precise and updated live. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

The output documents of elements in the system is tough learning curve to get a good understanding of. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Hi Rasmus, thank you for the great review! We appreciate your feedback on how Jama Connect has helped you with traceable requirements, change impact, risk management, and overall project management.

Regarding your feedback on output, I wanted to share our available Velocity Report training resource options - https://www.jamasoftware.com/success/custom-export-training-using-velocity -

I'm also sharing available Community Reports that can be uploaded to your instance, just in case any of these look beneficial for your team as exports - https://github.com/jamasoftware-ps/Community-Reports and this article from our Community - https://bit.ly/3XmqNeq

Thank you again for taking the time to share your thoughts about Jama Connect. We are always here to help you if you have any questions!