Verified User in Automotive
UA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Jama Connect is a very powerful tool that suits our use case. It may be too complex for others"
4/5
What do you like best about Jama Connect?

Comprehensive requirements, test and validation traceability. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

The output is not particularly readable and the output templates are not easy to define. The import and export of industry standard formats is not included and the additional tool required is terrible to use. Review collected by and hosted on G2.com.

Response from Marketing Team of Jama Connect

Thank you for taking the time to share this great review! We appreciate hearing how Jama Connect has helped your team with your overall test and requirements management, and validation traceability. In response to your feedback on reporting, I'd like to share resources on our available Velocity Report training options: https://www.jamasoftware.com/success/custom-export-training-using-velocity. Additionally, I'm sharing available Community Reports that can be uploaded to your instance in case any of these are beneficial for your team as exports: https://github.com/jamasoftware-ps/Community-Reports.

We are grateful to have the opportunity to be a part of your team's success. Thank you again for sharing your feedback and your positive thoughts on Jama Connect.

If we can offer additional support, or if you have any questions, please reach out to your Customer Success Manager, Jama Software representative, or our Support team.

Marcel B.
MB
Marcel B.
Senior Manager Central Project Office
Enterprise (> 1000 emp.)
"Moving to the Hosted version was a blitz."
4/5
What do you like best about Jama Connect?

At this moment for me the move to the hosted version was the best move done in years. For us the tracking of all tests and problems related to a requirement is an absolute must and this is ensured well enough. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

As an Admin I would like to see some changes in password management and more details collecting user data. Also the support towards our usergroup is ok but could be much better, also missing which direction we could go for solutions it's always us asking JAMA. Never do we get advise on how to change our structure(s) on how to make better use of the system.

Secondy is the limitation of the reporting as long as we stay with the office reporting it is OK, but if you need to use more detailed reports then it is getting much to complicated. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Hi Marcel - Thank you for taking the time write and share this review. We appreciate you sharing how Jama Connect has helped your team with requirements and test management.

Regarding your feedback about password management, Support, and on receiving feedback on topics such as best practices, please note that I have shared your feedback with your Jama Software Customer Success Manager.

Additionally, it may be beneficial for your team to consider our Success Programs to discuss organizational best practices and more. You can find that information here: https://www.jamasoftware.com/solutions/services/

I'm also sharing available Community Reports that can be uploaded to your instance, just in case any of these look beneficial for your team as exports - https://github.com/jamasoftware-ps/Community-Reports

Thank you again for taking the time to share your review! Please reach out if we can offer additional information.

Matthew R.
MR
Matthew R.
Enterprise (> 1000 emp.)
"Jama Connect facilitates product development, transparency, and stakeholder alignment"
4.5/5
What do you like best about Jama Connect?

Jama Connect has allowed me to organize and structure projects in ways that are flexible to the needs of my organization. With Jama Connect, it is straightforward to establish the project hierarchy and the relationships between the different engineering artifacts so stakeholders can easily view and understand the full scope and contents of the project. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

The biggest issue I have encountered using Jama Connect has been with the export templates. Often, there have been issues with the formatting of the exported documents and items that had to be manually corrected, and it has been difficult to get the templates customized perfectly to the standards of my organization. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Hi Matthew - Thank you for taking the time to share this review. We appreciate hearing how Jama Connect has benefitted your team through project organization, traceability, review, documents/reports, and more!

Perhaps we can look more closely at the issues that your users are having with the overall exports and reporting to better understand how we can troubleshoot these together. In the meantime, here is some overall information on Exporting in Jama Connect - https://help.jamasoftware.com/ah/en/manage-content/exports.html - Also, I wanted to share an available Community Reports that can be uploaded to your instance, just in case any of these look beneficial for your team - https://github.com/jamasoftware-ps/Community-Reports

We are so grateful to have the opportunity to be a part of your team's success. Thank you again for sharing your feedback and your positive thoughts on Jama Connect.

If there's anything we can do to help, please don't hesitate to reach out to our team at support@jamasoftware.com.

Verified User in Automotive
AA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Good software for requirements management"
4.5/5
What do you like best about Jama Connect?

We were using the Cloud version of Jama Connect and it is amazing to be able to use the software and not worry about hosting part. We are still able to configure the useful stuff, but don't have to care about updates or other maintenance activities. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

The support is good and knowledgable, but the speed of response could be improved. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Thank you for sharing this great review! We appreciate hearing about the ways Jama Connect has benefitted your overall requirements management. We also appreciate your constructive feedback regarding support response time. We constantly strive to enhance our service for an even better user experience. If you have any further suggestions or questions, please feel free to reach out!

Verified User in Medical Devices
AM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"JAMA connect for Medical Devices"
4.5/5
What do you like best about Jama Connect?

- Ease of use facilitate User integration

- Effective customer support and onboarding planification

- Unlimited free reviewer role

- Versatility of the tool to comply with company processes and align teams on these processes

- Risk management module

- Cloud hosted Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

- Paid Additonal Features such as JAMA Connect Interchange should be part of the "core" solution Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Thank you so much for your wonderful review! We truly appreciate you taking the time to share how Jama Connect has helped your team with traceability, risk management, impact analysis, and more.

We are thrilled to hear that you found Jama Connect easy to use and that it helped align your team for things like reviews, company processes, and more. It's great to know that our efforts to make Jama Connect user-friendly and effective are paying off.

We are always looking for ways to improve our product, so thank you for sharing your feedback about the Jama Connect Interchange feature. Your insights are incredibly valuable to us as we work to make Jama Connect even better.

Our team is committed to helping your team continue to succeed, so please don't hesitate to reach out if you have any questions or suggestions for improvements. Once again, thank you for choosing Jama Connect!

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Very efficient data driven tool for RM and RBE"
5/5
What do you like best about Jama Connect?

Jama Connect is a highly intuitive software solution for Requirement Management (RM) and Requirement Based Engineering (RBE). As such, it is used to manage the complexity of requirements-driven system development. With the tool, it is possible to represent requirements from any number of stakeholders at the hierarchical levels necessary for the project - and, almost more importantly, to link them together. The administrator of the tool is able to tailor the tool to the needs of the projects in an equally intuitive and easy-to-learn way, to reuse content, to control its version, to review and much more. For our team, the introduction of the tool into our toolchain is an early Christmas present that simplifies our work enormously in many aspects of our daily business. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

The advantage of Jama Connect is definitely the continuous development of the already well-functioning tool. As such, however, some functions are only introduced and improved iteratively. However, as a system development is not a matter of a few days, we look forward to the introduction of further functions that will make life even easier.

However, our current negative point would like to be mentioned. Reporting by means of a Word template is easy to do. The context-sensitive reporting via Velocity, however, needs more in-depth consideration. The advantage here, however, is that Jama Software offers training for this. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Thank you for taking the time to share your positive experience with Jama Connect! We're happy to hear that your team has benefitted from Jama Connect's overall requirements management capabilities, versioning, reviews, and project management capabilities.

It sounds like you may already be aware of our available Velocity Report training resources but I will share this link just in case - https://www.jamasoftware.com/success/custom-export-training-using-velocity - I'm also sharing available Community Reports that can be uploaded to your instance, just in case any of these look beneficial for your team as exports - https://github.com/jamasoftware-ps/Community-Reports

We are so grateful to have the opportunity to be a part of your team's success. Thank you again for sharing your feedback and your positive thoughts about Jama Connect.

If we can offer additional support, or if you have any questions, please reach out to your Customer Success Manager or our Support team.

Verified User in Medical Devices
AM
Verified User in Medical Devices
Small-Business (50 or fewer emp.)
"From complex document based requirements to item based requirements easily with Jama Connect"
4.5/5
What do you like best about Jama Connect?

Comming from a document based requirement handling our company was always had difficulties when it came to creating new requirment for products, both in case of brand new and variant product.

Jama Connect was easy to get started and integrate into our work life. It immediately provided us with greate traceablity between our requirements.

The review process previously took many meeting now with the Review Center feature people can do it any time and it is easy to cooperate with comments and in field edits.

The reuse option helps us to get started with product variants much faster compared to previous times. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Due to the many available feature in Jama Connect, you need to prepare and allocate reasources that can investigate/design and build your requirement managment system. For us due to the inexperience in requirement handling in the company sometimes it was difficult to figure out how to get from one step to the next.

Since it is a tool that can do many things (if not all) that you need for requirement handling it is on the more expensive side.

Luckly Jama supports us with their knowledge and consulting. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Thank you so much for sharing this great review!! We are happy to read your feedback on how Jama Connect has helped your team maintain traceability in your requirements management, reduced your review cycle times, and sped up your variants management through reuse capabilities.

We are also happy that our Support team has been able to assist with your use and knowledge of Jama Connect. If we can ever offer further assistance with functionality or best practices, please reach out to us directly at https://support.jamasoftware.com/hc/en-us or via our user community at community.jamasoftware.com

We are grateful for the opportunity to provide valuable solutions for your team's requirements management processes. If there's anything we can do to help, please don't hesitate to reach out!

NC
Neha C.
Enterprise (> 1000 emp.)
"Great Requirements Management Tool"
4.5/5
What do you like best about Jama Connect?

Jama Connect allows us to maintain and easily export our software requirement specifications. I often use the search and version history features to quickly reference requirements from previous projects. I also am able to make bulk changes with ease. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Jama Connect doesn't have a feature that allows us to create redlined requirement exports. Certain changes, like moving around the order of requirements, takes a few moments to process. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Hi Neha - Thank you for taking the time to share this review. We are happy to hear how you're using Jama Connect to maintain your requirements management through search, versioning, bulk editing, and more.

Regarding your feedback on redline exports - I wanted to share new Baseline features included in the releases of Jama Connect 8.85 and 8.86 which allow users to compare two Baselines and export the redlined report showing the differences. You can find more information about this in our Community Release notes here:

https://community.jamasoftware.com/blogs/kristina-king/2018/04/24/jama-connect-hosted-release-notes-825

Additionally, I wanted to share some information that may help with understanding performance connected to certain actions in Jama Connect: https://community.jamasoftware.com/blogs/preston-lastname/2019/05/02/jama-performance - Of course, we'd be more than happy to look at any questions about performance with you directly! Please reach out to our Support team for more information: https://support.jamasoftware.com/hc/en-us

Thank you again for your great review!

Verified User in Aviation & Aerospace
IA
Verified User in Aviation & Aerospace
Mid-Market (51-1000 emp.)
"Jama Connect is a game changer"
5/5
What do you like best about Jama Connect?

It has all the expected features in order to comply with the aerospace certification requirements. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

It is not integrated by default with other standard tools for system, software and hardware development. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Thank you so much for taking the time to share this great review! We are happy to hear that Jama Connect has been a game-changer for your requirements management as well as your configuration management, baselining, reviews, and overall traceability.

We also thank you for sharing your feedback about integrations. We make it possible for you to integrate Jama Connect with preferred best-of-breed software to achieve Live Traceabilty™ across the end-to-end development cycle. This includes Jama Connect Interchange™, which is purpose-built to deliver Live Traceability™ across best-of-breed tools, including Jira. Additional integration options are available here: https://www.jamasoftware.com/platform/jama-connect/integrations/

If we can offer additional information, please don't hesitate to reach out!

CS
Cecilia S.
Enterprise (> 1000 emp.)
"Jama Connect"
3.5/5
What do you like best about Jama Connect?

Jama's capability for collaboration is foundational in managing requirements. Review collected by and hosted on G2.com.

What do you dislike about Jama Connect?

Jama's limited APIs for integrations and performance can be improved. Review collected by and hosted on G2.com.

Response from Decoteau Wilkerson of Jama Connect

Hi, Cecilia. Thank you for taking the time to share this great review! We're thrilled to learn how you've utilized Jama Connect to manage requirements and complex projects. We are also happy to hear your positive feedback regarding systems engineering being well-supported.

We're always working to make Jama Connect even better and more useful for everyone. So, thank you for sharing your feedback on APIs for integrations and performance. I've made sure to share this with our product team.

A bit more about API and performance in Jama Connect:

*Jama Connect has the most extensive REST API of all Requirements Management solutions on the market. We do continue to expand the API in targeted areas, and continue to focus on administrative and configuration functions — such as permissions management.

*Jama Connect also significantly exceeds published competitive benchmarks for performance and scalability. Maintaining and expanding that best-in-class performance continues to be one of our focus areas from a product development and continual improvement standpoint.

Again, Thank you for sharing your feedback and positive thoughts on Jama Connect. We are so grateful to have the opportunity to be a part of your team's success.

If there's anything we can do to help, please don't hesitate to reach out to our team at support@jamasoftware.com.