[ Ivy & O... Reviews ](https://www.g2.com/products/ivy-ocelot/reviews) [ Ivy & O... Reviews ](https://www.g2.com/products/ivy-ocelot/reviews) # Ivy & Ocelot Features ##### ## Functionality (5) Multimedia Provides the option to send multimedia messages between parties Mass Messaging Allows users to send out messages en masse Push Notifications Provides push notifications to users who have received a message Student Messaging Allows teachers to send messages to students Analytics Compiles data on students’ usage, performance, or other key metrics and displays that data in analytics reports or visual dashboards. Show More ##### ## Integration (3) Message Sync Syncs messages to multiple platforms including email LMS Integration Integrates with learning management system (LMS) software Classroom Management Integrates with classroom management software Show More ##### ## Text Messaging (11) Bulk SMS Enables users to send mass text message campaigns Two-Way Text Messaging Facilitates two-way text messaging to encourage consumer engagement and loyalty Text Scheduler Provides the ability to schedule single or bulk text messages to recipients on a specific date and time Automatic Replies Provides automatic text message replies to recipients Personalization Offers features for personalizing text messages based on customer information or past behavior Transactional SMS Allows users to establish automated workflows and triggers to deliver transactional text messages Link Shortening Shorten long links into custom or branded links SMS Messaging Send messages via SMS Scheduled Messaging Send individual or bulk text messages at predetermined times Chat/Messaging Communicate using direct chat or messages within the system 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time Show More ##### ## SMS Platform (7) Reporting Provides pre-built or customizable performance reports Marketing Automation Automate workflows and trigger campaigns based on customer actions White Label Offers a white labeling service for agencies or resellers to customize platform branding Text-to-Landline Text enables landline phones so users can receive text messages sent to an existing business number Short Codes Provides businesses with 5- to 6-digit short codes for running text marketing campaigns API Integration Facilitates the integration of text messaging into existing business applications through an SMS gateway API QR Codes Matrix barcode that stores information Show More ##### ## Responses (5) Customization Customize your chat workflows with rules and automations. Control Control who the chatbot converses with (and when). Route To Human Has the ability to connect interlocator with a human agent when the need arises. Menu bars Can provide interlocators with menus, through which they can choose a relevant response. Drip sequences Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. Show More ##### ## Platform (9) Live chat Provide tools for live chat on one's website. Integrations Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. Branding Has the ability to customize look and feel of chatbot to match` company branding. Analytics Gives user the ability to analyze conversations with the chatbot and see its performance. A/B testing Allows users to test the efficacy of various responses through A/B testing. Role-based access Allows for varying access to chatbot and admin settings, depending on user, their role, etc. Collection of information Can collect and store information from interlocators, such as email, phone number, etc. Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Generative AI Use AI to generate content in the form of text, images, videos, etc. Show More ##### ## Agentic AI - SMS Marketing (3) Third-Party Integrations Set up connections to third-party platforms to improve business processes Campaign Planning Plan and strategize marketing campaigns Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Bot Platforms (2) Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## AI Automation - SMS Marketing (1) AI SMS Uses AI to automate audience targeting, SMS message personalization, and performance optimization. Show More ##### ## AI Content Generation - SMS Marketing (1) AI SMS Use AI to generate personalizaed SMS copy for SMS campaigns Show More ##### ## Additional Functionality (70) Campaign Scheduling Set campaign schedules by selecting start, pause, and end dates Reputation Management Monitor and manage customers' perceptions about a business, product, or service Polls/Voting Enable custom polls/voting to facilitate decision-making or increase engagement Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Customer Segmentation Process of dividing customers into groups based on common characteristics Landing Pages/Web Forms Create landing pages or online forms designed to capture new leads and prospects AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Text-to-Win Messaging system designed for contests and sweepstakes Mobile Coupons Electronic coupons delivered to a mobile device that can be exchanged for a discount Natural Language Processing Process and analyze human language in text or audio form Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Drip Campaigns Send automated marketing emails based on user actions over a predetermined period Contact Management Manage, organize, and store contact information Activity Tracking Track and document all activities across devices, networks, and other systems Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Keyword Tracking Track and monitor a specific set of keywords Multi-Campaign Manage multiple campaigns in one system Mass Texting Send messages to multiple subscribers at the same time Interaction Tracking Track interaction history by documenting conversations for contacts Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Consent Management Manage user consent requests and documents Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Open Rate Tracking Track the number of open emails, messages, and texts for any campaign Generative AI Use AI to generate content in the form of text, images, videos, etc. Automated Responses Automatic reply functionality for incoming messages Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Templates Sample files or documents that could be customized as needed or used as is Survey Builder Create and manage surveys Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Customizable Fields Customize data fields to support various needs and use cases Reminders Timed notification for any upcoming task, deadline, appointment, or activity Mobile Alerts Notifications via mobile devices Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results MMS Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Event Triggered Actions Predefined actions automatically performed on the occurance of specific events Mobile Keywords Unique word that contains letters or numbers that identifies specific campaigns Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Template Management Create, save, and re-purpose templates for emails, forms, etc. Autoresponders Create and automatically send premade copy in response to customer messages Survey/Poll Management Create and administer polls and surveys Customer Surveys Tool to send questionnaires to customers to gauge feedback Lead Qualification Score a lead on their quality or likelihood to buy based on certain behaviors Transcripts/Chat History View messages sent by both parties during the chat conversation Language Detection Identify different languages Pre-Configured Bot Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Lead Capture Automatically identify and save contact information of potential customers Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Natural Language Processing Process and analyze human language in text or audio form Multi-Language Manage and support multiple languages For Sales/Marketing Used as a promotional or demonstration tool in sales and marketing presentations Contextual Guidance Interprets what a user is doing based on context and helps guide them through the process. Automated Responses Automatic reply functionality for incoming messages Customer Support Provide online support for your customers through live chat or help desk functionality Chatbot AI-based platform which conducts a conversation via auditory or textual methods Intent Recognition Helps understand a user's intentions/actions Sentiment Analysis Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Query Suggestions See options for potential search queries within the system Transfers/Routing Transfer queries and organize messages between agents AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Canned Responses Shortcuts for inputting frequently used messages AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Workflow Automation Streamlining repetitive tasks and activities through automated and predefined workflows Show More ## Top-Rated Alternatives [ ![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified") Qualified 4.9/5(1,540) ](https://www.g2.com/products/qualified/reviews) [ ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Brevo Marketing Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6e2ff100220158bc579d1ee68289d603/brevo-marketing-platform.svg "Brevo Marketing Platform") Brevo Marketing Platform 4.5/5(2,621) ](https://www.g2.com/products/brevo-marketing-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/ivy-ocelot/competitors/alternatives) ##### Categories on G2 [ SMS Marketing ](https://www.g2.com/categories/sms-marketing)[ Chatbots ](https://www.g2.com/categories/chatbots)[ Bot Platforms ](https://www.g2.com/categories/bot-platforms) [ Classroom Messaging ](https://www.g2.com/categories/classroom-messaging) Show More ##### Explore More [ What are the highest rated managed mobility services platforms for organisations transitioning from legacy systems and infrastructure? ](https://www.g2.com/discussions/what-are-the-highest-rated-managed-mobility-services-platforms-for-organisations-transitioning-from-legacy-systems-and-infrastructure%20)[ Best AI agent solutions for enterprise task automation ](https://www.g2.com/discussions/what-are-the-best-ai-agents-for-enterprise-task-automation-need-some-help)[ Which cloud security monitoring platforms work best for a fintech or healthcare company that has strict regulatory requirements around cloud data and audit trails? ](https://www.g2.com/discussions/which-cloud-security-monitoring-platforms-work-best-for-a-fintech-or-healthcare-company-that-has-strict-regulatory-requirements-around-cloud-data-and-audit-trails) [ Which solution supports multi-language presentations? ](https://www.g2.com/discussions/which-solution-supports-multi-language-presentations)[ Which recruitment platform offers the largest candidate database? ](https://www.g2.com/discussions/which-recruitment-platform-offers-the-largest-candidate-database)[ Pros and Cons Details ](https://www.g2.com/products/ivy-ocelot/reviews?qs=pros-and-cons) Show More [ What are the highest rated managed mobility services platforms for organisations transitioning from legacy systems and infrastructure? ](https://www.g2.com/discussions/what-are-the-highest-rated-managed-mobility-services-platforms-for-organisations-transitioning-from-legacy-systems-and-infrastructure%20)[ Best AI agent solutions for enterprise task automation ](https://www.g2.com/discussions/what-are-the-best-ai-agents-for-enterprise-task-automation-need-some-help)[ Which cloud security monitoring platforms work best for a fintech or healthcare company that has strict regulatory requirements around cloud data and audit trails? ](https://www.g2.com/discussions/which-cloud-security-monitoring-platforms-work-best-for-a-fintech-or-healthcare-company-that-has-strict-regulatory-requirements-around-cloud-data-and-audit-trails) [ Which solution supports multi-language presentations? ](https://www.g2.com/discussions/which-solution-supports-multi-language-presentations)[ Which recruitment platform offers the largest candidate database? ](https://www.g2.com/discussions/which-recruitment-platform-offers-the-largest-candidate-database)[ Pros and Cons Details ](https://www.g2.com/products/ivy-ocelot/reviews?qs=pros-and-cons)