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KM

Kimberly M.

Administrative Analyst/Specialist

Small-Business (50 or fewer emp.)

3/14/2022

"Great resource for our students, staff, alumni and prospective student's."

5/5

What do you like best about Ivy & Ocelot?

When team members are not available & after hours, the chatbot allows questions to be answered. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Overall it has been very helpful with our needs, learning how to use and update was a challenge but there has always been someone available to assist with any questions or concerns Review collected by and hosted on G2.com.

Recommendations to others considering Ivy & Ocelot:

This helps cut back on the number of phone calls and emails we typically received in the past. The Chatbot is available 24 hours which makes is nicer for our users to be able to ask questions at anytime. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

This is a great resource available for quick answers to the common questions we receive regularly. Being able to recognize what is being asked and having the tools to update the answers to the specific questions with the proper links or in the Chatbot message has been incredibly successful. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

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Thank you for the great feedback! We're thrilled that Ivy.ai is helping to reduce your inbound calls and emails. Keep an eye out for our Ivy.ai Institute webinars as the next one will highlight tips and tricks for getting the most out of your bot.

PM

Phyllis M.

Enterprise (> 1000 emp.)

2/5/2020

"Reporting needs help but Overall, a Valuable Tool"

4/5

What do you like best about Ivy & Ocelot?

I like the Chatbot Just in Time reporting I have access to.

The Chatbot question submission process is efficient and questions get through the moderation queue quickly.

Heidi Verplank is an incredible help. When I have a question she is always, without fail, quick and efficient in her responses. Additionally, Joel Laos has been a pleasure to work with. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

There is no monthly generated report for the ChatBot usage (like the monthly FATV report I get). I know I can go in anytime to look at the Chatbot data, but I like the way I can save the FATV report to pdf and circulate that report to team members. I am currently saving Chabot reports to pdf myself, but the data gets cut up, pages split, etc. When I inquired about it, I was told that you do not offer (at this point in time) a monthly generated report like you provide for the GetAnswers video portal. Review collected by and hosted on G2.com.

Recommendations to others considering Ivy & Ocelot:

Have all departments buy into the concept and stay on top of them as they are the SME's that will supply information/questions. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

We are finding out what students need in way of Admissions and Financial Aid information. We are also able to see what else students need information about on a daily basis. It will help us determine the best way to get information out to students and how to better anticipate need for future knowledge bases. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

3/17/2022

"Ivy Chatbot Review"

4/5

What do you like best about Ivy & Ocelot?

I appreciate all the customizations available that allow me to cater the knowledge to our students, to best support them. I think we have been able to better service our students, direct them to our website, our application, or a live agent to chat! Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Something that is confusing to my team is the lack of a 'save' button when updating intents. I wish there was a toggle for a working or editing mode and then we could save the updated intent once we are done working on it. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

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Hello, and thank you for the review! We believe it's incredibly important for chatbot knowledge to be customized to each audience, so it's great to hear that you enjoy that.

Additionally, we've shared your feedback with our developers regarding a save button. However, I'm pleased to let you know that all intent activity is automatically saved in real time for your convenience. I hope this helps, and thank you again!

TR

Tasha R.

Manager of enrollment services

Small-Business (50 or fewer emp.)

3/15/2022

"Accc admissions dept"

5/5

What do you like best about Ivy & Ocelot?

I love the analytics and logging of conversations Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

How fast you have to bc respond before it bounces V to bc someone else Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

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Hi Tasha - thanks for the feedback! We're thrilled that Ivy.ai is helping to streamline your processes, and that you're enjoying our built-in reports. It sounds like there might be an opportunity for us to improve experience for administrators, so I encourage you to submit a ticket within the Admin System by clicking "Help Center" (located at the upper right-hand corner) and then "+ Create New Ticket." Your feedback helps us improve the platform for everyone, so thank you again!

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

3/14/2022

"Ivy AI Review"

5/5

What do you like best about Ivy & Ocelot?

The customer support team is very helpful, always willing to connect and directly address my questions and concerns. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I think the implementation of more user-centred features would allow for users to further control their bot, and achieve their own goals without the need for further assistance. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

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Thanks for your review! We agree that user-centered features will help empower users like yourself with more autonomy, so stay tuned. If you haven't already, check out the new Ivy.ai Knowledge Base in the Admin Portal - you can find a wealth of information on using Ivy.ai.

DD

Deanna D.

Marquette Central Manager

Enterprise (> 1000 emp.)

3/14/2022

"Ivy Feedback"

5/5

What do you like best about Ivy & Ocelot?

That we can update/edit questions/answers. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

It can be hard to find old questions needing editing. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

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Hi Deanna, and thank you for the review! We believe administrators want control over their bot's knowledge, so it's good to hear that you're enjoying that ability.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

3/14/2022

"My fingers do most of the talking"

4.5/5

What do you like best about Ivy & Ocelot?

Chatbot automated responses will save you Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Just experienced a few minor webpage glitches/bugs. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

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Thank you for your review! Hopefully we were able to correct those minor bugs, but let us know if we can help!

KM

Kristin M.

Director of Financial Aid

Mid-Market (51-1000 emp.)

2/10/2020

"Ocelot -Assisting with Student Success!"

5/5

What do you like best about Ivy & Ocelot?

I have had the pleasure of working with Ocelot for over three years. Our institution is the owner of Financial Aid TV, GetSAP and most recently, we implemented their latest product, the Ocelot Chatbot. The Ocelot team is fantastic! They are truly dedicated to students and have been there to support me every step of the way. One of the best parts about Ocelot products is the on-demand reports that you can pull at any time to see the value of the products. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I do not have anything that I dislike about the products or the company, Ocelot. Ocelot is an organization receptive to ideas from financial aid administrators to ensure their products meet student and institutional needs. Their products have been a game-changer for our students and the Financial Aid Office at our college. Review collected by and hosted on G2.com.

Recommendations to others considering Ivy & Ocelot:

I highly recommend moving forward with Ocelot. You will see the value in using their product through the analytics you can pull on demand or that are provided monthly from the vendor. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

All services have assisted our institution with removing barriers so that we can meet the students’ needs by providing access to financial aid information in a manner that resonates with students, 24/7, 365 days per year. Our students no longer have to wait in line to get their questions answered; leave work early to make it down to our office before closing time since they have the ability to review financial aid information when they need it, during a time that works best for them. In fact, 67% of interactions with FATV last month happened during the hours the Financial Aid Office closed and 20% of our chatbot questions and answers are happening outside of our college hours and we just launched a few weeks ago. Their products provide equal access to all students. In addition, Ocelot has assisted our office by providing bilingual services that we did not have previously. This ensures that parents and students have the information they need in the language they feel most comfortable with to make decisions related to attending our institution. I have spoken with many students across the campus and all have been pleased with the services we are providing with Ocelot. Review collected by and hosted on G2.com.