Edit

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

9/26/2023

"Ivy has been a great addition to our Human Resources Department at the SUNY Buffalo"

5/5

What do you like best about Ivy & Ocelot?

Most beneficial is employees can receive assistance with questions after business hours.

How the system functions is very user friendly from the customer side to the admin side. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I have yet to experience anything that we dislike. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

I'm thrilled to hear that IvyQuantum has been a valuable addition to the HR department! Our goal is to provide user-friendly and accessible support for employees, so we're glad to hear that it's meeting your needs.

AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

2/7/2024

"Our organization hasn't had the best experience since the implementation of IvyQuantum."

1/5

What do you like best about Ivy & Ocelot?

The customer service from the Ivy team is very prompt. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

IvyQuantum does not seem to crawl our website effectively. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Hi there,

My apologies for the delayed response. I'm so sorry to hear that you are not seeing the value of IvyQuantum play out for your organization. Our team is committed to the success of our customers, so we'd like to learn more and help to ensure that you are seeing the value of IvyQuantum. Please reach out to us at support@ivy.ai and our team will connect with you. Thanks!

AE

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/10/2023

"Valuable tool for helping to serve students."

4.5/5

What do you like best about Ivy & Ocelot?

The texting feature is an excellent tool for communicating with students and our Ocelot representative, Nick Burrell, who works to identify creative solutions. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

The software cost can be a bit high, but worth the price.

Because much is not yet understood about the long-term health risks associated with extensive energy drink consumption, more research must be conducted to fuller understand the depth and breadth of the potential health hazards energy drinks can present. Furthermore, expanding the scope of populations, age groups, ethnicities, etc., researched will help provide a more comprehensive understanding of the true health impacts energy drinks have on the human body and the developing adolescent and young adult body. This is especially important given that young adults, both in high school and college, are typically the group most likely to consume energy drinks to help battle fatigue during periods of final exams, or to help them gain an edge in their sports performance. Review collected by and hosted on G2.com.

UH

Verified User in Higher Education

Small-Business (50 or fewer emp.)

9/25/2023

"Ivy Quantum Review"

4/5

What do you like best about Ivy & Ocelot?

Unanswered messages turn into emails.... Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Too many conversations become emails...! Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Thank you for taking time to reviewing IvyQuantum and sharing how the bot assists in answering basic questions for potential applicants. We're always working to improve the AI and answering capabilities, so hopefully less of those conversations are turning into emails. 😃

BM

Breanna M.

Enterprise (> 1000 emp.)

2/21/2023

"Save time with the Ivy.ai Chatbot"

5/5

What do you like best about Ivy & Ocelot?

The Ivy.ai Chatbot has become the first stop for many of our users with questions. Our Help Desk can better focus on more prominent and complicated problems now that they no longer have to answer the more straightforward questions that the Ivy.ai Chatbot can handle. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

Setting up the bot can be a little complicated, though the IVY team has been fantastic with lending us a hand when we need assistance. It does help to know a little coding (html/css), especially if you want to add buttons or other options to your bot. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

The Ivy.ai Chatbot has been instrumental in helping us consolidate a majority of our commonly asked Help Desk questions and answers into one single, easy-to-access place. This, in turn, has freed up time for our Help Desk to address additional phone calls, tickets, and other sudden requests. Review collected by and hosted on G2.com.

Response from Bryce Kunkel of Ivy & Ocelot

edit

Thanks so much Breanna! I'm so glad to hear how Ivy has helped deflect many of the questions coming in for your help desk users. Please continue to let us know how we can help you get the most out of Ivy.

AE

Ashley E.

New Student Experience Manager

Mid-Market (51-1000 emp.)

3/15/2022

"Awesome Customer Service"

5/5

What do you like best about Ivy & Ocelot?

I like that the chatbot provides quick response times. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

There are still some reporting features I would like to have streamlined. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

edit

Hi Ashley, and thank you for the review! We often develop features based on the tickets our administrators submit, so while some features may not exist yet, we appreciate your tickets and we hope you'll continue to share your ideas with us. We've also shared your feedback with your Client Success Manager to make sure we follow up.

RA

Raquel A.

Admissions Supervisor

Mid-Market (51-1000 emp.)

3/21/2022

"A Functional Way to Chat"

5/5

What do you like best about Ivy & Ocelot?

I love the AI of Ivy Chat. As I update the FAQ's for our department, I know that the AI is incorporating both my questions and answers into its database to best serve the students. I also love being able to pass on the live conversation with another staff member who may be more versed on the topic at hand. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I wish I could attach documents to the chat so that the student had ALL of the information they need: the form, the process, and where to submit their request. Review collected by and hosted on G2.com.

Recommendations to others considering Ivy & Ocelot:

Ensure that your website is up to date. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

Ivy Chat allowed us to connect with students while being remote due to Covid-19. This feature allowed students to come onto our website 24/7 and get answers to their questions. Plus, during our office hours, they could connect to a live agent who could support their inquiry. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

edit

Hi Raquel, and thank you for the review! We're thrilled that Ivy.ai helps you overcome your challenges. I'll pass your comment along to our team to see if it's something we can explore. You can also suggest other feature enhancements in the Ivy.ai Help Center at the upper-right-hand corner of the Admin System. Take care!

SW

Scott W.

Director of ITS Web Services

Mid-Market (51-1000 emp.)

3/14/2022

"Arkansas State University's Review of IVY AI"

4.5/5

What do you like best about Ivy & Ocelot?

I like that they scan our urls to find answers to questions automatically. I also love the Inbox Zero function. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I am not familiar enough to not like anything just yet. I do find the organization of Brains and URL scraping to be a little daunting. Review collected by and hosted on G2.com.

Recommendations to others considering Ivy & Ocelot:

The implementation team is great to work with and IVY was the best product. It was not only the best product in all that we reviewed, it was among the least expensive. Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

I believe that we will minimize the use of our after hours phone service by using IVY AI. There is a charge for each call they take and process. I am hoping that the chatbot will pay for itsself by cutting down on that cost. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

edit

Hi Scott, and thank you for your review! We're glad that you're enjoying Inbox Zero (we think it's a great way to add new knowledge in a flash and train your bot on topics your users ask about).

Since you're still getting familiar with Ivy.ai, we have an upcoming webinar as part of the Ivy.ai Institute series and we'll cover how to get the most out of your bot. Keep an eye out for your invite!

AH

Verified User in Higher Education

Enterprise (> 1000 emp.)

3/22/2022

"Best Chatbot on the Market"

5/5

What do you like best about Ivy & Ocelot?

We reviewed multiple chatbot providers and found Ivy.ai to have the best bot. The best feature is that it crawls your website for information, and becomes smarter over time. Other bots we saw were designed so that you had to write the questions and answers yourself to make the bot smarter. We've also liked the reporting screens, as we've been able to gather data on how many people interact with the bot and what questions are being asked. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

When we first started using ivy.ai, there were features we were under the impression already existed but they did not. Fortunately, the Ivy team worked with us extensively on customizing the bot. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

edit

Thank you for the glowing review, we genuinely appreciate it! And, we truly value the role you play in helping our product grow and evolve with the market. Please continue to let us know what you'd like to see created and we will work with your teams to bring it to life. Take care!

UF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

3/15/2022

"Best way to speak with a student on the spot."

5/5

What do you like best about Ivy & Ocelot?

I really like that it is an easy way to speak with students. I really like the information forms they fill out prior to starting a chat with us that way I can pull up their account before they ask a question. Review collected by and hosted on G2.com.

What do you dislike about Ivy & Ocelot?

I dislike the fact that in order for us to go back and review a past conversation we have to export and download a spreadsheet that ends up giving us chats from other departments. It would be better if we were able to search chats by students names or their ID numbers instead of having to download a report. Review collected by and hosted on G2.com.

Recommendations to others considering Ivy & Ocelot:

N/A Review collected by and hosted on G2.com.

What problems is Ivy & Ocelot solving and how is that benefiting you?

By using Ivy.ai chatbot we have been able to eliminate the constant back and forth emails with students and they are able to chat with us and receive an answer much faster than having to wait 10-12 business days for a simple reply. Review collected by and hosted on G2.com.

Response from Jason Fife of Ivy & Ocelot

edit

Thank you for the review. We're thrilled that Ivy.ai can help your team answer questions faster and save everyone's time. We've also shared your feedback with our development team to explore how we might be able to improve chat transcript navigation. Thanks again!