IvyQuantum™ stands out for various reasons, but what I like best is the impressive administrative panel/backend, providing unparalleled control and ease of use. The analytics and reporting features are exceptionally robust, offering valuable insights. I must commend the implementation team; they are among the best I've worked with—responsive, efficient, and dedicated to ensuring a seamless experience. Review collected by and hosted on G2.com.

I must say, at this point, there's nothing to dislike about IvyQuantum™. It has been a positive experience overall, and I appreciate the seamless performance and functionality it brings to our operations. Review collected by and hosted on G2.com.

Is simple and easy to use, it is great for customer support, I had to use Ivyquantum every day which made it faster to know the program, and its many features help to better customers. Review collected by and hosted on G2.com.

I think that its many features, even when they are helpful, it can be kind of confusing and one can forget all the features and tools. It can also be a little hard to get used to once you have used the old program. Review collected by and hosted on G2.com.

Updates to GenAI and auto-scanning of URLs Review collected by and hosted on G2.com.

Lacking a functional mail integration to Outlook Review collected by and hosted on G2.com.

The thing that is most helpful about ivy quantum is the helpful team behind it Review collected by and hosted on G2.com.

One of the challenges about working with IvyQuantum Is the ever changing landscape of the technology industry. Review collected by and hosted on G2.com.

Having used IvyQuantum both as an end-user and admin at an institution where it is in use, I can easily say that it has simplified and condensed what used to be so many systems into one whole package. It works well, it's still evolving and the support we have receieved from the teams behind IvyQuantum really make it what it is. Review collected by and hosted on G2.com.

As with any newer and still growing software out there, there are sometimes growing pains or issues you cannot resolve right away. Review collected by and hosted on G2.com.

Customer service is great! And the chat itself has been great for lowering our overall email and call numbers. Easy to create a custom response when it is necessary. When something is broken or needs improvement, the Ivy team is very response to tickets and feature requests. Review collected by and hosted on G2.com.

Pointing to answers when reviewing chats leaves a lot to be desired. The AI feature also is still hit or miss with answers, but I know it takes time to get those things more right than wrong. Review collected by and hosted on G2.com.

IvyQuantum's site crawls are game-changing for our small, nimble team. This solution enables us to make real time changes to our sites without worrying about changing all associated intents and anticipating every iteration of how our information can be confused with older information. It's freed up our team to focus on more relevant interactions through the bots! Review collected by and hosted on G2.com.

Not much, but the only hesitation that we've met is that all the people's work in managing old intents is now gone with the new integration. Review collected by and hosted on G2.com.

I like the idea of asynchronous help for websites a lot, especially with an intuitive AI-based system. Review collected by and hosted on G2.com.

The bot itself looked visually ridiculous, but I think our marketing group made that choice. But the back-end interface for users to upload content was not user-friendly. It also started making things up~ I honestly wonder how much beta testing these products have with live humans (of the right audience of likely users for the bot) because I think with actual users in mind, the interface would be more people-friendly. Review collected by and hosted on G2.com.

The upsides is that it allows for quick answering of questions and the AI is effective. Review collected by and hosted on G2.com.

Least helpful is that sometimes I don't get notifications when a user is trying to connect. Review collected by and hosted on G2.com.

a friendly user, once you get to know the basic elements, it is easy to navigate through Review collected by and hosted on G2.com.

nothing till now, all is functioning as it should Review collected by and hosted on G2.com.