--- title: IVR Reviews meta\_title: 'IVR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how IVR works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 2 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # IVR Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IVR but has limited features. Are you part of the IVR team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless. IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity. Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost. * * * Seller [Acefone](https://www.g2.com/sellers/acefone) Discussions [IVR Community](https://www.g2.com/products/ivr/discuss) Overview by Servetel Marketing (Leading Cloud Telephony Providers) Show More ## Pricing Pricing provided by IVR. ### Servetel (by Acefone) Free trials Free Trial 3 https://www.acefone.com/try-it-now/ [ View More Pricing Information ](https://www.g2.com/products/ivr/pricing) ## Top-Rated Alternatives [ ![Ozonetel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ozonetel") Ozonetel 4.6/5(625) ](https://www.g2.com/products/ozonetel/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,622) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/ivr/competitors/alternatives) SM Shyamal M. Manager Consumer Goods Small-Business (50 or fewer emp.) 12/24/2024 "Best in the cloud telephony CRM Service of customer service" 5/5 What do you like best about IVR? Cloud based telphony system for customer service Review collected by and hosted on G2.com. What do you dislike about IVR? Admin should also an option to upload IVR for festive season without the need of contacting customer service Review collected by and hosted on G2.com. What problems is IVR solving and how is that benefiting you? Data availability for intra departmental update, call dispositions and call audits for quality feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite IS Ishaan S. Sr. Analyst Mid-Market (51-1000 emp.) 5/20/2022 "Efficient Calling Solution" 5/5 What do you like best about IVR? I am using their inbound and outbound calling solution and the best thing is the interface of their UI. Very friendly portal it is very easy to access all the features. Review collected by and hosted on G2.com. What do you dislike about IVR? Nothing to dislike. The solution is working very well for me till now. Will update me if found anything in future. Review collected by and hosted on G2.com. What problems is IVR solving and how is that benefiting you? I am able to distribute all the calls to my team members equally. Also, I have a centralized number using which they reach the client so their personal information is also hidden. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of IVR for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Ozonetel Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f2d24ddcc42f071094777a049ecccae3/ozonetel.svg "Ozonetel Logo") Ozonetel 4.6 (625) Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand. ](https://www.g2.com/products/ozonetel/reviews "Ozonetel")[ 2 ![Automation Anywhere Agentic Process Automation Logo](https://images.g2crowd.com/uploads/product/hd_favicon/053673f927a7e9eaba122ebe77b4349a/automation-anywhere-agentic-process-automation.svg "Automation Anywhere Agentic Process Automation Logo") Automation Anywhere Agentic Process Automation 4.5 (5,622) Automation Anywhere Enterprise is an RPA platform architected for the digital enterprise. ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews "Automation Anywhere Agentic Process Automation")[ 3 ![Nextiva Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva Logo") Nextiva 4.5 (3,619) The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. ](https://www.g2.com/products/nextiva/reviews "Nextiva")[ 4 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,568) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 5 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 6 ![Close Logo](https://images.g2crowd.com/uploads/product/hd_favicon/6ad2a7af22edebee61fd4bd8f4d58aaf/close.svg "Close Logo") Close 4.7 (2,069) Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry! ](https://www.g2.com/products/close/reviews "Close")[ 7 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 8 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 9 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,640) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. ](https://www.g2.com/products/aircall/reviews "Aircall")[ 10 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX") [Show More](#) ## Pricing Options Pricing provided by IVR. ### Servetel (by Acefone) Free trials Free Trial 3 https://www.acefone.com/try-it-now/ [ View More Pricing Information ](https://www.g2.com/products/ivr/pricing) ##### Categories on G2 [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [Top tools for managing team and client appointments](https://www.g2.com/discussions/top-tools-for-managing-team-and-client-appointments)[Which desktop publishing software is most trusted by marketing managers at B2B SaaS and professional services companies, based on user reviews?](https://www.g2.com/discussions/which-desktop-publishing-software-is-most-trusted-by-marketing-managers-at-b2b-saas-and-professional-services-companies-based-on-user-reviews)[Best container monitoring solutions for hybrid cloud deployments](https://www.g2.com/discussions/best-container-monitoring-solutions-for-hybrid-cloud-deployments) [Which content curation platforms are best for aggregating and moderating content across social media channels?](https://www.g2.com/discussions/which-content-curation-platforms-are-best-for-aggregating-and-moderating-content-across-social-media-channels)[Which vendor provides AI-powered adaptive authentication?](https://www.g2.com/discussions/which-vendor-provides-ai-powered-adaptive-authentication)[Which platform offers AI-powered content generation?](https://www.g2.com/discussions/which-platform-offers-ai-powered-content-generation) [Show MoreShow Less](javascript:void(0);)