--- title: Ivinex Reviews meta_title: 'Ivinex Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Ivinex works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 3 scale: '5' date_modified: '2025-10-31' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Ivinex Reviews **Vendor:** Ivinex **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 3 ## About Ivinex Ivinex offers a web-based CRM solution that molds itself your your business practices. ## Ivinex Reviews ### 1. Great software for telesales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Ivinex?** I like how I can take notes on a lead's profile while being on another call with another contact—little things like this matter. **What do you dislike about Ivinex?** I wouldn't say I like that sometimes I wish I can put my own background as the wallpaper but it only comes with pre-loaded wallpapers to choose from which aren't bad. Would be cool to add a custom wallpaper we could upload **Recommendations to others considering Ivinex:** If you need a platform to use for telesales that is multi-functional, Ivinex is worth trying. **What problems is Ivinex solving and how is that benefiting you?** Keeping notes on contacts to remember what we talked about and when is what Ivinex helped me with ### 2. Super customization at a price that you can afford **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Ivinex?** I love the personal touch. It's a small company but I've been able to speak to the CEO personally a few times. He's helped me really catchy the vision of what I can do with his product. We all get so trapped in the box of SalesForce we don't think we have the right to ask for anything more. **What do you dislike about Ivinex?** It's not an out of the box product. If you are very small company and don't know what you want then it makes it hard to do your build out. **Recommendations to others considering Ivinex:** Try it, see how easy it is. Create a real business case and see how Ivinex solves the problem. **What problems is Ivinex solving and how is that benefiting you?** Create a workflow that is flexible and ever evolving. We learned how to quickly adjust the screens and fields so everything can be done on the fly. ### 3. one of the most advanced algorithm-based sales forecasting features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2015 **What do you like best about Ivinex?** Ivinex CRM aims to bring an all-in-one CRM solution to the cloud. Ivinex CRM uses a modern interface that is far more customizable than older CRM solutions available on the market **What do you dislike about Ivinex?** Customization is pivotal in Ivinex CRM’s market strategy, and they allow customers to create a web-based CRM system that is a perfect fit for their business requirements. **What problems is Ivinex solving and how is that benefiting you?** It is ideal for small, medium, and large enterprises of various verticals looking for a modern CRM system that can be molded to fit any unique businesses requirements. ## Ivinex Discussions - [What is Ivinex used for?](https://www.g2.com/discussions/what-is-ivinex-used-for) - [View Ivinex pricing details and edition comparison](https://www.g2.com/products/ivinex/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+22%3A11%3A20+-0500&secure%5Bsession_id%5D=11f2fb07-b81b-40d8-89a7-28f0ad4f97b8&secure%5Btoken%5D=313bc8088af410fd9f1392a511621a6bc4a2462fefdcb34c312ba2316928bcc0&format=llm_user) ## Ivinex Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Ivinex Alternatives - 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