--- title: Ivanti Neurons for ITSM Reviews meta_title: 'Ivanti Neurons for ITSM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 286 reviews by the users' company size, role or industry to find out how Ivanti Neurons for ITSM works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 286 scale: '5' date_modified: '2026-08-02' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Ivanti Neurons for ITSM Reviews **Vendor:** Ivanti **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.0/5.0 **Total Reviews:** 286 ## About Ivanti Neurons for ITSM Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise. ## Ivanti Neurons for ITSM Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of Ivanti Neurons for ITSM, enhancing user experience and satisfaction. (1 reviews) - Users value the **customizability** of Ivanti Neurons for ITSM, easily adapting it to fit their specific needs. (1 reviews) - Users value the **customization options** in Ivanti Neurons for ITSM, allowing tailored solutions for their unique needs. (1 reviews) - Users find Ivanti Neurons for ITSM to be **easy to use** , providing a solid solution despite interface concerns. (1 reviews) - Users appreciate the **easy integrations** provided by Ivanti Neurons for ITSM, enhancing their overall service management experience. (1 reviews) - Users appreciate the **flexibility and impressive features** of Ivanti Neurons for ITSM that cater to unique company needs. (1 reviews) - Users value the **flexibility** of Ivanti Neurons for ITSM, allowing tailored solutions to meet diverse company needs. (1 reviews) - Users value the **s seamless integrations** of Ivanti Neurons for enhanced ITSM experience and improved device management. (1 reviews) - Intuitive (1 reviews) - Management Efficiency (1 reviews) **What users dislike:** - Users find the **clunky interface** of Ivanti Neurons frustrating, particularly when dealing with migration and feature requests. (1 reviews) - Users face **compatibility issues** , struggling with disjointed modules and time-consuming customizations requiring additional support. (1 reviews) - Users face a **steep learning curve** , making it challenging to fully utilize Ivanti Neurons for ITSM's diverse and powerful modules. (1 reviews) - Users face a **steep learning curve** to effectively utilize Ivanti Neurons, complicating their return on investment. (1 reviews) - Users find the **limited customization** options time-consuming and often need extra support, impacting their overall experience. (1 reviews) - Users note that **limited features** arise when using Google services, reducing the platform's overall effectiveness. (1 reviews) - Users face a **missing features** issue with Ivanti Neurons for ITSM when using Google for email and chat. (1 reviews) - Outdated Interface (1 reviews) - Poor Design (1 reviews) - Steep Learning Curve (1 reviews) ## Ivanti Neurons for ITSM Reviews ### 1. Highly Configurable and Scalable for End-to-End IT Process Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Telecommunications/Pinnacle Service Management Application/Business Analyst (Program Manager), Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Ivanti Neurons for ITSM?** It's highly configurable to your needs and allows for complexity and scalability. We are better able to manage end to end IT process lifecycles and easily find/fix gaps. **What do you dislike about Ivanti Neurons for ITSM?** The classic form editor can be complicated at first and there isn't an easy way to search across all tables in the system so there's a learning curve as you get to know the various objects. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We have always struggled with team/division silos. Ivanti Neurons for ITSM helps bridge the gap between teams and provides more visibility to everyone involved in shared processes. ### 2. Streamlined IT Management with a User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Sannidhya S. | Script Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Ivanti Neurons for ITSM?** I love the user interface of Ivanti Neurons for ITSM; it's very easy to use. It helps keep everything in one place, which is a huge plus. It really keeps our IT workflows organized, making it easy to track things and enhancing visibility. The initial setup was very easy, and my whole team managed it in just one day. **What do you dislike about Ivanti Neurons for ITSM?** I think the reporting feature could be tuned up a bit. The rest is pretty good. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM to manage support tickets, keeping our IT workflows organized and enhancing visibility. ### 3. Incredibly Customizable—Fits Whatever We Need **Rating:** 5.0/5.0 stars **Reviewed by:** Jake V. | System Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Ivanti Neurons for ITSM?** I love the customizability of the platform. I feel any challenge we have faced can be resolved within the platform using the correct tool or module. We have even been able to bring other departments into the tool so they don’t need to work out of shared mailboxes. **What do you dislike about Ivanti Neurons for ITSM?** While everything is customizable you need to know how to customize it or language required to get it to work. It would be nice to have more user friendly UI for customization. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Incident management across multiple business streams. Not just IT but ops, AP, and HR. With email listeners each department can record incidents and questions and respond within an sla period. ### 4. Unlocking ITSM potential - my journey with Ivanti Neurons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Ivanti Neurons for ITSM?** What I appreciate most about Ivanti Neurons for ITSM is how it serves as a unified platform - bringing incidents, requests, approvals and device discovery together. It can help streamline workflows making it easy to manage multiple IT needs in one place. I’ve found the company’s support and approach to be especially friendly and responsive. **What do you dislike about Ivanti Neurons for ITSM?** One challenge I’ve faced is that the platform is so comprehensive, I sometimes suspect there are built in capabilities or efficiencies I haven’t discovered or learned yet. It leaves me wondering if there’s a smarter way to do something I’m doing manually. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** While we haven’t fully perfected the discovery aspect yet, the potential is exciting. Knowing the devices we have, what is on those devices and how they are performing will transform our asset management and that we could self-heal an asset without having to connect to it directly - should reduce our manual tasks. ### 5. Ivanti Neurons for ITSM: organization and automation that make your day-to-day easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Ivanti Neurons for ITSM?** Honestly, what I like most about Ivanti Neurons for ITSM is how easy it makes life for you. Everything is super organized, tasks flow without you having to chase anyone, and the platform almost guides you by itself. Moreover, it automates a lot of things that used to have to be done manually, so you save time and avoid silly mistakes. In summary: it works, it's agile, and it lets you focus on what's important day-to-day. **What do you dislike about Ivanti Neurons for ITSM?** What I like least about Ivanti Neurons for ITSM is that sometimes it feels a bit heavy: some screens take time to load and certain configurations are not as intuitive as they should be. It's not very common, but it does make you lose a bit of pace when you're in a hurry. There are also features that could be more simplified, because sometimes it seems like you click more than necessary, especially in the initial setup, but after that everything runs smoothly. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ivanti Neurons for ITSM is basically a tool that helps you keep all IT support under control without going crazy. It's like having a central dashboard where you can see incidents, requests, changes, and everything that happens in the day-to-day of the technology area. Additionally, it automates a lot of tasks, so the team stops doing repetitive work and can focus on what really matters. In short: it organizes, streamlines, and saves you time. ### 6. Comprehensive IT Visibility with Integrated Asset and Service Management **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** I really value the comprehensive visibility it provides across our entire IT infrastructure. Having asset management and service management integrated into a single platform makes it much easier to track, manage, and secure our endpoints **What do you dislike about Ivanti Neurons for ITSM?** The apps performance is not the best, the support should be improve. It tooks a long time to resolve some issues abd I think that its needed to implement a tollback function. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It solves the issue of limited visibility across our IT infrastructure and asset lifecycle. By integrating ITSM with asset management into a unified system, it eliminates data silos. The main benefit for me is having accurate, real-time data to make faster decisions, perform better risk analysis for changes, and reduce system downtime ### 7. Streamlining ITSM with Flexible Automation and Strong Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Ivanti Neurons for ITSM?** I believe what I like best is the flexibility of the workflow automation engine. The low-code designer makes it really straightforward to set up automatic routing for common incidents and change requests without needing deep development skills. Instead of manually assigning and updating tickets, we've set up rules that handle the initial triage and escalation automatically, which has cut down our response times significantly. The integration side is also a major plus. Being able to pull in data from our asset management and endpoints directly into the ITSM dashboard gives us clear visibility into a machine's history right when a ticket drops. It keeps our daily workflow clean and saves the team from constantly switching between different monitoring tools to investigate an issue **What do you dislike about Ivanti Neurons for ITSM?** The administrative interface has a pretty steep learning curve and can feel quite clunky compared to more modern, streamlined SaaS platforms. Setting up advanced configurations or modifying out-of-the-box forms requires navigating through too many layers of menus, which makes the ongoing maintenance and customization pretty time-consuming. Another frustrating area is the reporting engine. It feels surprisingly rigid; trying to build custom dashboards or extract highly specific data metrics often feels like an uphill battle without a deep dive into the documentation. Lastly, we occasionally experience performance lag and sluggish load times when opening older tickets with massive interaction histories, which can slow down the pace when the queue gets busy. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Before implementing the platform, my primary issues was fragmented ticket routing and a lack of central visibility across our infrastructure. I was dealing with siloed data, meaning ticket information lived completely separate from asset data, forcing our team to hunt down machine histories and user contexts across different tools just to troubleshoot a single issue. Ivanti Neurons for ITSM solves this by consolidating our ticketing, asset tracking, and change management into a single dashboard. The biggest benefit to our workflow is the automation of repetitive administrative tasks. By automating the initial triage, ticket routing, and escalation paths, it frees our engineers from manual queue management so they can focus strictly on resolution. Having contextual asset data attached directly to incoming incidents saves us a massive amount of time on investigation, directly lowering our mean time to resolution (MTTR) and keeping our operations running smoothly. ### 8. Transparent, Scalable Licensing with No Surprise Costs **Rating:** 4.0/5.0 stars **Reviewed by:** Hazem A. | IT-Techniker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Ivanti Neurons for ITSM?** Transparent, Scalable Licensing Compared to competitors with hidden renewal fees or bundled features you'll never use, Ivanti offers a straightforward licensing model that scales as your organization grows without surprise costs. **What do you dislike about Ivanti Neurons for ITSM?** Steep Learning Curve for New Users The interface, while functional, is not intuitive for newcomers. Admins with no prior Ivanti experience can struggle to navigate the admin console, and end-user training is often underestimated during rollouts. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Reducing Dependency on Developers for Process Changes... Before adopting Ivanti, many teams relied on developers or vendor consultants to change even simple workflows. The no-code workflow builder lets IT admins configure automations, approval chains, and routing rules themselves, cutting change delivery time from weeks to hours. ### 9. Robust Automation Engine That Engineering and Support Teams Love **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** The absolute favorite feature for most engineering and support teams is the platform's robust automation engine. Combined with Ivanti Neurons for Healing, the system utilizes low-code/no-code bots that can autonomously detect and remediate endpoint issues (like a stalled printer spooler or an expired configuration) before an end-user even notices or opens a ticket. This effectively shifts resolutions from Level 1 support to a automated "Level 0." **What do you dislike about Ivanti Neurons for ITSM?** Complex Backend Administration & Steep Learning Curve While the end-user self-service portal looks modern and clean, the backend administrative interface is a completely different story. The "Legacy" Feel: Administrators frequently note that configuring advanced features feels like stepping back in time. The backend UI can be clunky, non-intuitive, and requires a massive amount of clicking through nested menus to accomplish simple tasks. Specialized Expertise Required: You cannot easily "hand off" administration to a general IT staff member. It requires dedicated, highly trained administrators who understand Ivanti's specific logic, fields, and relationships. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** The Problem: "Firefighting" Siloed Infrastructure & Blind Spots In many IT environments, the service desk, the asset management team, and the security operations team use entirely different tools. When an incident occurs, analysts have to waste time jumping between screens to map relationships, check configurations, or look up asset histories. How it benefits you: Unified Visibility & Automated Context Ivanti solves this by pulling IT Service Management (ITSM), Asset Management (ITAM), and endpoint discovery into a single pane of glass. The Benefit: When a critical alert or incident ticket hits the desk, you aren't hunting for data. The platform automatically associates the ticket with the exact Configuration Item (CI) from the CMDB. You instantly see its dependencies, hardware lifecycle status, recent changes, and current vulnerability risks. This dramatically accelerates root-cause analysis and prevents planned changes from accidentally taking down dependent systems. **Official Response from Jenna Leonovich:** > Thank you for sharing your positive experience. We’re happy to know the product is meeting your needs and contributing to your success. We appreciate your trust and value having you in our customer community. Thank you for also highlighting the learning curve. We understand how important clear documentation and guided setup are, and your insight helps us identify where additional clarity or resources are needed. ### 10. Flexible, Accessible, and Packed with Advanced Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nosipho Pretty N. | Customer Care Supervisor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Ivanti Neurons for ITSM?** It is flexible,provide codes and does routine clean ups, and its gives support. and its easily accessible and also summarize and it perform more advance service **What do you dislike about Ivanti Neurons for ITSM?** Its struggles with dis joining modules and time consuming, there is a steep learning curve and also has limited customizations options for time consuming. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It continues to improve with the new features being added on a monthly basis including new AI insights on devices, help me to rank how proficient your work is. ### 11. Convenient Drag-and-Drop Makes Cross-Domain Tasks Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Sahil P. | AIML Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Ivanti Neurons for ITSM?** Ivanti has one of the most convenient features: drag-and-drop, which really simplifies the user experience. We don’t even need to write custom code or do anything specific to handle cross-domain tasks. **What do you dislike about Ivanti Neurons for ITSM?** Some of the default, pre-configured templates feel cluttered and unhelpful, and they often slow us down. There is also a fee structure that seems on the higher side for professional services when issues come up. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It helps with multiple tasks across daily operations. When ticket volume is high, it has autonomous self-healing bots that scan and filter the content. ### 12. Inconsistent Performance and Slow Support **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** What I value most about Ivanti Neurons for ITSM is the ability to adapt to the company's needs. I also appreciate how it allows connecting different data sources and having a 'Source of Truth' in a single database, bringing together various connections with other sources. **What do you dislike about Ivanti Neurons for ITSM?** Sometimes uploading packages between instances causes errors that easily break the tool. Ivanti support is very slow and takes a long time to offer help, and sometimes it feels like they don't know how to solve the problem. The tool is slow, especially data processing and API calls. The configuration of the tool is very complex, with too many unnecessary steps and many limitations. The initial experience of setting up Ivanti Neurons for ITSM was bad. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM to connect different data sources and have a single source of truth in one database. **Official Response from Jenna Leonovich:** > Thank you for sharing this experience. We know how important timely, consistent support interactions are, and we’re sorry to hear this wasn’t your experience. Feedback like yours helps us strengthen our processes and improve the support journey for all customers. ### 13. Robust and Customizable, But Clunky UI and Heavy Configuration Burden **Rating:** 2.0/5.0 stars **Reviewed by:** Sarah G. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Ivanti Neurons for ITSM?** I liked that Ivanti could be fully customized to your unique or complex needs for a larger organization. It is very robust and connects well with their other offered products. **What do you dislike about Ivanti Neurons for ITSM?** Ivanti requires a lot of outside hours to configure and it is not read to use out of the box. The UI is clunky compared to other more modern tools. We also had major issues with addition tickets being created when a CC'ed user would chime in on a ticket. It was a difficult tool for the team to navigate. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We needed a simple ITSM tool that our team could use to quickly solve complex issues and route them to the right person. Using Ivanti actually made that more challenging and it was not the right fit for our organization. **Official Response from Jenna Leonovich:** > Thank you for sharing your experience. We understand how critical usability is, and we’re sorry that the interface felt challenging. Your feedback helps us continue improving clarity and reducing friction across the product. ### 14. Ticketing system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Ivanti Neurons for ITSM?** I believe if we would be using it out of the box and not completly remaking the program it would be better accepted by everyone. The way the software could tie all together easily wasn't thoughtly looked at during our setup a few years ago **What do you dislike about Ivanti Neurons for ITSM?** Support is lacking due to wanting us to pay for someone to assist us. When I have little questions on how to do something I am often referred to hire a consultant. I miss the days of actual customer sevice **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Keeps track of all ticketing and service requests. I think we need a complete rebuild because it doesn't eaily mesh with any of the sotware packages we have due to how it was created. **Official Response from Jenna Leonovich:** > We appreciate you sharing this feedback. The support experience you described is not what we strive to deliver, and your comments help to improve responsiveness and the overall support experience. ### 15. intuitive and Flexible Configuration for Strong In-House Support **Rating:** 4.5/5.0 stars **Reviewed by:** Paul S. | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Ivanti Neurons for ITSM?** Our ability to do our own configuration and support our users internally . And and and and and and and and and and and and. The product is quite intuitive once you get you head around it **What do you dislike about Ivanti Neurons for ITSM?** The support response can be a bit hit and miss. That may be because we don’t usually pay for additional support, but when something is broken, we still need a quick response. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It enables each of our internal customers to be raised their issues directly with the support teams and enables us to direct the problem quickly to the right team. ### 16. The product is alright, but I have my concerns about the vendor **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Ivanti Neurons for ITSM?** Our view of the product itself has not changed. It is a solid solution that offers good features, albeit not as modern an interface as promised a while ago by the vendor. (Progress is slow but steady on that front.) **What do you dislike about Ivanti Neurons for ITSM?** Our recent experience with Ivanti as a company is not satisfactory. We had troubles when asking about a migration from Cherwell to Ivanti Neurons. Also, placing ideas or feature requests seems a futile endeavor. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Our requirement is to have all of the (classic) ITIL v3 processes in a single ITSM suite that can deliver an integrated view on our IT Service Management. Without that, an IT service provider like us cannot reasonably scale beyond a small customer base. **Official Response from Jenna Leonovich:** > Thank you for your honest feedback. We understand that transitions and product changes can be disruptive. Your perspective helps us identify where additional clarity and smoother transitions are needed as we continue evolving our solutions. ### 17. Easy to Use, Highly Customizable, and Admin-Friendly Out of the Box **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Ivanti Neurons for ITSM?** Ease of use, easy to maintain and administer. Lots of customization possible. Easy to work with out of the box and setup. For admins it offers lots of customization options. User interface works well across all browsers and on mobile devices. **What do you dislike about Ivanti Neurons for ITSM?** Lack of connection options to other mainstream workflow engines such as Power Automate without needing to buy an iPaas system. No current option or support for MCP server. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Very good product to setup and adapt to different line of business. New features around agentic AI look promising and may help us become more efficient. ### 18. Optimized ITSM with Proactive Support and Customizable Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Haider S. | Sales Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Ivanti Neurons for ITSM?** I like the strong optimization and proactive support Ivanti Neurons for ITSM offers. The highly customizable workflows, unified ITSM capabilities in one platform, and the user-friendly, self-service experience stand out to me. Optimization saves time and reduces stress. I appreciate the proactive issue detection and experiencing fewer outages, thanks to the unified ITSM platform that provides better visibility and control. The ease of setup due to cloud deployment options, prebuilt ITIL workflows, and a configurable, low-code platform make it really convenient. **What do you dislike about Ivanti Neurons for ITSM?** AI and optimization maturity could be stronger. Integration flexibility can be limited. Implementation and configuration complexity. User interface consistency. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ivanti Neurons for ITSM solves too many IT issues, slow resolution, lack of visibility, insufficient manual processes, and repetitive work. It provides strong optimization, proactive support, and a unified ITSM platform, saving time, reducing stress, and offering better visibility and control. **Official Response from Jenna Leonovich:** > Thank you for taking the time to leave this positive feedback. We’re pleased to hear the product is helping you achieve the results you’re looking for. Your review means a lot to us, and we appreciate your insight! ### 19. Interconnected Tool That Cuts Workload and Makes Daily Tasks Easier **Rating:** 4.5/5.0 stars **Reviewed by:** Diego d. | Técnico superior en telecomunicaciones e informática, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** What I liked most about the AI Ivanti Neurons tool is how it automates the entire endpoint maintenance and self-repair process, making those tasks feel much more hands-off. I also found the self-discovery feature very interesting and a real highlight of the overall experience. **What do you dislike about Ivanti Neurons for ITSM?** Honestly, there’s nothing I liked least. This tool feels interconnected with everything and really cuts down my day-to-day workload, which makes tasks much easier overall. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It greatly simplifies endpoint maintenance, self-repair, updates, and ticketing by unifying all device information in a single tool. Overall, I find it extremely helpful and a real time-saver for managing all endpoints. **Official Response from Jenna Leonovich:** > Thank you for the kind words. It’s great to hear the solution has been reliable and helpful in your daily operations. We appreciate your feedback and are happy to know it’s making an impact for your team. ### 20. Centralized IT Management with Enhanced Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Neha K. | Project Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Ivanti Neurons for ITSM?** I like how Ivanti Neurons for ITSM centralizes all IT management activities in one place, which makes the workflow more organized. The automation features are great because they reduce manual work and make it easy to track and manage tickets. Overall, it's improved efficiency and made day-to-day IT support very easy to use. It's structured and manageable. **What do you dislike about Ivanti Neurons for ITSM?** The platform can feel a bit complex at times, especially for new users, but it's fine after some time. It could be more intuitive, and some processes take extra steps compared to simpler tools. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM to manage incidents and service requests, centralize ticketing, automate tasks, and improve IT operations efficiency. It reduces manual effort, enhances visibility, and ensures faster issue resolution. ### 21. Can't wait for AI **Rating:** 4.0/5.0 stars **Reviewed by:** Alex A. | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Ivanti Neurons for ITSM?** The flexibility the platform provides helps us create tailored solutions that address user specific issues in the Incident, service request, change, etc. **What do you dislike about Ivanti Neurons for ITSM?** I don't like that we don't have a sandbox environment to do our development as we typically like to keep Staging/UAT in sync with Prod. But that's difficult as we're always doing development. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Being able to integrate with other systems via API has been a game changer for us. We're now able to automate provisioning of VMs, telephony access and PC equipment delivery. ### 22. Highly Scalable, Customizable to fit even the biggest organisations **Rating:** 4.5/5.0 stars **Reviewed by:** Henrik J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Ivanti Neurons for ITSM?** The ability to scale and customize almost everything. The great community around the platform and that they listen to our needs. The system is moden and is growing **What do you dislike about Ivanti Neurons for ITSM?** Its big, and if you dont need it all it might not be a fit. It takes time to master but when you do its endless possibilities. Which is also a hard thing to explain **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Its gives us a good way of handling interactions with our end users and offers us the ability to automate many workflows and make us work more efficient ### 23. Automates IT Processes, Setup Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Cardwell M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Ivanti Neurons for ITSM?** I like that Ivanti Neurons for ITSM reduces IT congestion by transforming a help desk into an automated, data-driven operation. It simplifies IT processes and makes it easier to handle all the IT needs, which is a significant improvement over manual processes. **What do you dislike about Ivanti Neurons for ITSM?** The initial setup wasn't that easy, and if not configured well, the system can be complicated for users. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ivanti Neurons for ITSM automates and simplifies manual IT processes, reducing IT congestion and transforming help desk operations into data-driven workflows. ### 24. ITIL Best Practices Made Easy to Understand **Rating:** 4.5/5.0 stars **Reviewed by:** Jean Christophe L. | Information Technology International Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Ivanti Neurons for ITSM?** Based on ITIL Best Practice, Easy to understandfor the processus. I like also the services continuities. We never have a problem with this solution. I t’as always running **What do you dislike about Ivanti Neurons for ITSM?** Administration can ne more easy for administrator. Console is difficult and need training to be used correctly. For end users, the design can be better **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Very helpfull to understand the IT activities, make some report with xtraction and send them to the good team. Also, auto qualification for the ticket based on the catégorie is excellent ### 25. Streamlined ITSM with Intuitive Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron I. | Senior Data Center Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Ivanti Neurons for ITSM?** I like how Ivanti Neurons for ITSM brings everything into one place, making workflows more efficient. The automation really stands out because it helps reduce manual work and improves ticket resolution. I also appreciate the visibility it provides, making it easy to track access and progress, which smoothens coordination across the team. It helps improve organizational agility and response times. **What do you dislike about Ivanti Neurons for ITSM?** The user interface sometimes feels a bit complex and not very intuitive for users. There are many types of workflow configurations that require more manual setup, which can slow things down. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM to centralize service requests, reduce downtime, and improve accountability and efficiency through automation and workflows. It enhances tracking and coordination with teams, smoothing operations and improving response times. **Official Response from Jenna Leonovich:** > Thank you for the kind words. It’s great to hear the solution has been reliable and helpful in your daily operations. We appreciate your feedback and are happy to know it’s making an impact for your team. ### 26. Endless Configuration Possibilities with Innovative Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Ivanti Neurons for ITSM?** Definitely the endless possibilities for configuration and the innovative technology. I like the newer AI capabilities and the possibility of integrating the other Ivanti products. **What do you dislike about Ivanti Neurons for ITSM?** A bit cumbersome to get started with. We are struggling a bit with the documentation For specific detailed functionality. Stability and performance leave something to be better. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We need to track and run the processes of time consumed on tickets, requests and changes. Also the communication with the endusers in terms of announcements. ### 27. An ambitious AI vision focused on needs! **Rating:** 3.5/5.0 stars **Reviewed by:** Florian D. | IT Support Technician Level 2, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Ivanti Neurons for ITSM?** The vision for the future, similar to what is seen from the perspective of the giants in the sector (Apple; Google) recently: to frame AI as closely as possible to the needs, rather than adding it as a simple branch. **What do you dislike about Ivanti Neurons for ITSM?** No particular irritant. The vision presented during the Keynote seems ambitious and exciting. Eager to discover the elf ism during a demo. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ivanti Neurons helps solve workload overload issues by identifying, analyzing, and proposing automatic resolution of fleet problems. ### 28. Ivanti Neurons for ITSM: Flexibility Meets Complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael A. | Network Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** • You can tailor: • Workflows • Data models • Forms and business rules • It supports non-standard ITIL implementations, which many competitors struggle with. **What do you dislike about Ivanti Neurons for ITSM?** The platform is powerful but not very intuitive at first. • Admins often need significant training to understand: • Object structure • Relationships and business rules • Workflow configuration • Non-technical users may find the UI and navigation confusing. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ivanti Neurons for ITSM helps solve several core IT service management challenges by centralizing processes, improving visibility, and enabling automation across the organization. ### 29. Automation That Actually Works—No Constant Manual Intervention Needed **Rating:** 4.5/5.0 stars **Reviewed by:** lisha s. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Ivanti Neurons for ITSM?** Build workflows and let the system handle tedious processes—no constant manual intervention needed. Workflows send emails, generate tickets, get approvals, update objects **What do you dislike about Ivanti Neurons for ITSM?** Significant learning curve due to customization.You will face issues when you don’t have full knowledge of the product so yes steep learning curve.But support model is strong **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Dashboard that too customzable which was absent in the old tool and Reduce service desk workload significantly, improve response times. Increased efficiency and productivity, eliminate constant manual intervention ### 30. Attractive UI and Complete ITSM Processes with Powerful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya V. | Technical Head, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Ivanti Neurons for ITSM?** Ivanti ITSM is a strong competitor to other products available in the market. It offers complete ITSM processes, along with enhanced advanced features and advanced reporting. UI of this product is very attractive. **What do you dislike about Ivanti Neurons for ITSM?** I don’t dislike this product, but it does need some improvements. The graphics should be enhanced to match today’s generation, and a few more customized reports should be added as well. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** ITSM helps us solve our day-to-day operational issues, incidents, and service requests, while maintaining complete tracking for each ticket. Our company’s ROI has improved because the knowledge base is stronger and the effort required from engineers has been reduced. ### 31. Great UI and Integrations, but Approachability and AI Performance Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Ivanti Neurons for ITSM?** I think the UI and UX are very nice, especially with the integrations that are possible. I’d like to use it more in depth and see stronger AI performance as I explore it further. The pricing is also attractive. **What do you dislike about Ivanti Neurons for ITSM?** I think the app’s approachability could be better, but from what I can see it seems to be on the rise. I’m looking forward to more improvements, and overall I don’t have too many dislikes. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It’s helping close the performance gap I’ve been experiencing with support and onboarding, especially for new hires and for me as well, since I also had to go through Ivanti ITSM. **Official Response from Jenna Leonovich:** > Thank you for taking the time to share your experience with Ivanti Neurons for ITSM. We appreciate your insights and hope to continue improving the overall experience. ### 32. Automated IT Workflows and AI Issue Detection That Speed Up Service Delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Tushar D. | Senior Engineer 2, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** Managing services with the help of automated IT workflows makes service delivery faster and helps complete operational tasks more efficiently and in a well-organized way. Using AI, it can detect issues and find solutions on its own. **What do you dislike about Ivanti Neurons for ITSM?** Sometimes setting up the configuration takes time. For implementation, you need to learn a few things first, and it takes time to become proficient. Sometimes it also requires customization, and that can take additional time as well. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It helps IT management solve incidents proactively rather than reactively, and it provides employees with a better experience by enabling quicker incident resolution. ### 33. Intuitive Automation with Customization Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Ivanti Neurons for ITSM?** I like how intuitive and customizable Ivanti Neurons for ITSM is. The automation workflows save a lot of time, and the dashboards provide clear visibility into incidents, changes, and service performance. I appreciate how the platform helps streamline incident, problem, and change management processes, automates workflows, tracks service requests, and improves visibility across IT operations. It supports integrations with other tools, making it easier to manage assets and ensure faster issue resolution. The initial setup was straightforward with helpful documentation and support, and the automation workflows and dashboards work exactly as intended. I would rate it 10/10. **What do you dislike about Ivanti Neurons for ITSM?** Sometimes initial configuration can be a bit complex, especially when integrating with other enterprise tools. The UI could be more responsive when handling large datasets. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM to streamline incident, problem, and change management processes. It automates workflows, tracks service requests, and improves visibility across IT operations, solving delayed incident resolution and lack of visibility. **Official Response from Jenna Leonovich:** > Thank you for sharing your positive experience! We’re happy to know the product is meeting your needs and contributing to your success. We appreciate your trust and value having you in our customer community. ### 34. Proactive Bots That Discover, Heal, and Secure Every Endpoint **Rating:** 3.5/5.0 stars **Reviewed by:** VIGNESH P. | Diagnostic Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Ivanti Neurons for ITSM?** It enables organizations to discover, heal, secure, and service every endpoint from laptops to servers using proactive, intelligent bots and machine. **What do you dislike about Ivanti Neurons for ITSM?** If you are evaluating the "negative" aspects of the Ivanti Neurons platform, user and industry reviews most commonly cite a steep learning curve, complex setup, and premium pricing. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** If you are encountering a "negative" issue or error in Ivanti Neurons, the solution depends on which metric or component is failing. It sis actually helps in finding the right issue and complex problems easily. ### 35. Efficient Automation with Room for Analytical Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Ivanti Neurons for ITSM?** I really like using Ivanti Neurons for ITSM because of its self-healing bots and low-code workflow design. These features help me eliminate ticket tax and reduce mean time to resolution (MTTR) while scaling IT support efficiently. I'm also impressed by the AI routing, which allows us to scale our support without increasing headcount. Additionally, the initial setup was easy, making it a smooth transition for the team. **What do you dislike about Ivanti Neurons for ITSM?** Legacy code, reporting and advanced analytics complexity **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM for automation and knowledge management. It eliminates ticket tax, reduces MTTR, and allows scaling IT support without increasing headcount. ### 36. Highly Configurable Service Management with All the Basics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Ivanti Neurons for ITSM?** It is very configurable. Especially for organizations that have a lot of process exceptions. And it has all the basics for service management (incident, request, charge, problem) **What do you dislike about Ivanti Neurons for ITSM?** I have found that to centrally manage configurations in the system, through an array of workflows, the lack of native ability to search/find code fragments to update it lead to lots of manual labor that would be simplified if there were standard modularization of code that was available. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It allows us to follow standard service management practices, meet regulatory requirements for governance of service management activities, and begin to build automation on well defined processes. ### 37. Successful ITSM ergonomics to create workflows and enrich the database **Rating:** 4.0/5.0 stars **Reviewed by:** Adrien B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Ivanti Neurons for ITSM?** The ergonomics of ITSM administration for creating form workflows and the ability to add additional values to the database **What do you dislike about Ivanti Neurons for ITSM?** The configuration of self-service pages that is absolutely not ergonomic for customization. Dashboards that are not intuitive. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ivanti Neurons for ITSM automates tickets, centralizes services, and accelerates resolution, improving efficiency, visibility, and satisfaction. ### 38. Helps Us Serve Customers While Keeping Devices Secure **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Ivanti Neurons for ITSM?** It helps us support customers while still keeping our devices secure. Creating tickets is straightforward and user-friendly, and I also appreciate that vulnerabilities are linked directly to the tickets, which makes them easier to track and work on. **What do you dislike about Ivanti Neurons for ITSM?** Service requests and incidents are split into two different tabs. This makes it harder for me to get a clear overview of all the tickets and quickly see what work I still have to do. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It helps solve vulnerabilities by applying patches, and it also makes it much easier to work on tickets. It benefits me because it reduces the time it takes to get my work done. **Official Response from Jenna Leonovich:** > Thank you for the kind words. It’s great to hear the solution has been reliable and helpful in your daily operations. We appreciate your feedback! ### 39. Easy to Use, Highly Customizable, and Rock-Solid Daily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Ivanti Neurons for ITSM?** It is easy to use and train new associates on. We use it every day all day and we have never had any large issues. It's customizable and I can do whatever I need to regarding it **What do you dislike about Ivanti Neurons for ITSM?** Some features that I had assumed it would have OOTB it doesn't. However, the development team is amazing and they seem to care about the user experience from actual users **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** They are constantly working on things that get submitted via their idea portal. That seems to be the way they handle upgrades. Issues that people who use it everyday want it done ### 40. Strong Integration, Clear but Slow UI **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Ivanti Neurons for ITSM?** I like the user interface of Ivanti Neurons for ITSM because it is quite clear. I also highlight the good integration it has with iPaaS, which allows us to connect all data sources and effectively track all the company's assets. **What do you dislike about Ivanti Neurons for ITSM?** The speed of the user interface is a bit slow, the speed of the API could be improved, and there is a lack of package rollback. Additionally, the ITSM configuration was very problematic compared to that of ITAM. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM for tracking the company's assets, connecting all data sources for better management. ### 41. Ivanti Neurons’ Cool Ticketing and Automated Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh G. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Ivanti Neurons for ITSM?** the most likelly thing in the Ivanti Neurons is its pretty cool ticketing system & its automatic workflow. due to which multiple mannul work can be done automaticlly. **What do you dislike about Ivanti Neurons for ITSM?** In Ivanti Neurons the initial setup is little complex & its little costlier depending upon the businessess needs like for the small business or startups.. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** There are multiple manual task which are automated using the Ivanti ITSM. which is improving the teams productivity. Since Ivanti ITSM is providers the real time data analytics over its dashboard. ### 42. Seamless Ticket Management, Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** harsh t. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Ivanti Neurons for ITSM?** I find Ivanti Neurons for ITSM helpful in solving my project management issues, especially with ticketing. I really like the ticket management as it's crucial when working on large projects to ensure no important bugs are missed. Also, I appreciate the easy user interface, which was a factor in switching from Asana. The initial setup was very easy. **What do you dislike about Ivanti Neurons for ITSM?** It can improve more and become an all in one powerful CRM tool. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM to solve all my project management issues, including ticketing, organizing tickets, and classifying them effectively. ### 43. Centralized Incident Management with Easy Team Escalations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Ivanti Neurons for ITSM?** Ivanti Itsm allow our teams to have all the incidents and request at the same place and we can communicate and escalate the tickets between teams easily. **What do you dislike about Ivanti Neurons for ITSM?** User interface, I believe it can be improved. I know there is an upgrade of the self service portal but we have not been able to implement it. Looking forward to see this changes. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** The Incident and request tracking and self service portal for the users so they can submit the tickets to the different teams within the company (not only it) ### 44. Good automation and technical capability, but support and reports could be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** Technically capable product with good automation, although there is still room for improvement in support, reporting, and the learning curve. Overall, it can be a good solution for day-to-day use. **What do you dislike about Ivanti Neurons for ITSM?** The downside is that it requires a lot of configuration and offers little out-of-the-box functionality. Additionally, the layout doesn't help because it's not intuitive. Those are, in summary, the main problems. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Automation bots detect and resolve problems proactively before they are reported or communicated. Additionally, intelligent incident correlation helps to group them: by resolving one, you end up solving many at once. ### 45. Powerful ITSM Automation and Visibility, Though the Interface Can Feel Complex **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Ivanti Neurons for ITSM?** What I like the most about Ivan to neurons for ITSM is its ability to automate repetiste tasks, streamline incident and reheat management , and provide clear visibility across IT services. **What do you dislike about Ivanti Neurons for ITSM?** One aspect is that the interface can sometimes feel complex, especially for new users and certain costumisations require more effort than expected as well as some workflows can take multiple steps **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It helps centralize incidents, requests and change management in on platform. It reduces manual work through automation, improves ticket tracking and communication ### 46. Interesting Concept, But Needs More Work Before It’s Ready **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Ivanti Neurons for ITSM?** It was usefull to see something new but all in all I have to admit not so positive about the future, I feel more work needs to go into it before people are interested **What do you dislike about Ivanti Neurons for ITSM?** It felt boring to use—outdated interface, repetitive workflows, and too many clicks for simple tasks. It wasn't engaging or intuitive, making everyday work feel tedious. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** It centralizes IT service requests and incident tracking, improving organization and response times. It helps manage tickets in one place and keeps work more structured. **Official Response from Jenna Leonovich:** > Thank you for taking the time to share your thoughts. We’re sorry the experience didn’t land the way you wanted, and we appreciate you helping us understand where we can improve. ### 47. Streamlined Reporting with Faster Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Shafeeq Ahmed M. | DevOps Tech Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2026 **What do you like best about Ivanti Neurons for ITSM?** I find Ivanti Neurons for ITSM really helpful for Incident Management, particularly because it offers faster resolution times. I also appreciate the strong reporting and dashboards, which are a big plus. The real-time SLA tracing is particularly valuable in keeping track of our commitments. The improved reporting and dashboards were a significant motivation for switching to it. Overall, these features have been quite effective for us. **What do you dislike about Ivanti Neurons for ITSM?** workflow configuration complexity **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** I use Ivanti Neurons for ITSM for Incident Management, which shortens resolution times. It provides strong reporting and dashboards, with real-time SLA tracking. **Official Response from Jenna Leonovich:** > Thank you for sharing your positive experience! We’re happy to know the product is meeting your needs and contributing to your success. We appreciate your trust and value having you in our customer community. ### 48. The worst ITSM product you can get. Stay away at all cost **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Ivanti Neurons for ITSM?** There is nothing good about this product. Their support is non-existent. They sales is extremely hard to get a hold of (maybe because we are small and they don't care). The product is buggy and not worth it at all. **What do you dislike about Ivanti Neurons for ITSM?** Everything is either average or not working properly. The remote connection is buggy, don't get me started on MACs and also the patching is hit and miss. They support is practically useless and make sure to read the contract because they will force you to stay with them if you don't give them 90 day notice. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Nothing, it's practically useless for what we wanted it for and they forced us to stick to it because we didn't give them a 90 day notice! **Official Response from Jenna Leonovich:** > Thank you for taking the time to share your thoughts. We’re sorry the experience didn’t land the way you wanted, and we appreciate you helping us understand where we can improve. I wanted to let you know about our new innovators hub which consolidates the Ivanti Success Portal and Ivanti Innovators, our user community into a single unified destination. All resources, case management tools and knowledge content are unified within one streamlined experience to support you better. hub.ivanti.com. ### 49. Strong Automation and Flexible ITSM That Boosts Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Ivanti Neurons for ITSM?** Strong automation, flexibility, and centralized ITSM management. It improves operational efficiency, service visibility, and supports digital transformation initiatives effectively. **What do you dislike about Ivanti Neurons for ITSM?** Advanced customization can be complex and requires technical expertise. The UI and workflow configuration could be more intuitive and user-friendly. . **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ivanti Neurons for ITSM is helping solve inefficiencies in service management by automating workflows, centralizing processes, and improving visibility across IT operations. This has benefited us through faster response times, better user experience, increased operational efficiency, and improved decision-making for continuous service improvement. ### 50. Strong Product Integrations, but Platform Differentiation Could Be Clearer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Ivanti Neurons for ITSM?** Integration between products. It allows for cross-pollination, but does also require customers to be ready for that level of overview in their field or frame of reference. **What do you dislike about Ivanti Neurons for ITSM?** The platform inclusion and differentiation previously didn't fully exemplify how various platforms benefit , and how other tools could also benefit or be included. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Integration platform that also combines with Pulse Secure / Ivanti Connect Secure and coordinates cluster-and-beyond settings, as configuration management. ## Ivanti Neurons for ITSM Discussions - [What are your 3 biggest obstacles and challenges with Ivanti Service Manager?](https://www.g2.com/discussions/32407-what-are-your-3-biggest-obstacles-and-challenges-with-ivanti-service-manager) - 1 upvote - [View Ivanti Neurons for ITSM pricing details and edition comparison](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+16%3A11%3A04+-0500&secure%5Bsession_id%5D=d1743afe-5adf-4d42-9ccc-d1f6901fa69c&secure%5Btoken%5D=1e6b39bb68fa2277c8b2bc66c74161afbe78adbff9831eef85d555ebfc3a0ad8&format=llm_user) ## Ivanti Neurons for ITSM Integrations - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [CriteriaIQ](https://www.g2.com/products/criteriaiq/reviews) - [Google Pay for Business](https://www.g2.com/products/google-pay-for-business/reviews) - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) - [Ivanti Neurons for Discovery](https://www.g2.com/products/ivanti-neurons-for-discovery/reviews) - [Ivanti Neurons for ITAM](https://www.g2.com/products/ivanti-neurons-for-itam/reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) - [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender XDR](https://www.g2.com/products/microsoft-defender-xdr/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) - [TYPO3](https://www.g2.com/products/typo3/reviews) - [UiMagic](https://www.g2.com/products/uimagic/reviews) ## Ivanti Neurons for ITSM Features **Administration** - Change Management - Asset Management - Reports & Analytics **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Ivanti Neurons for ITSM Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,813 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,298 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews)