Reduce your software costs by 18% overnight
Ivanti Service Manager

Ivanti Service Manager Alternatives & Competitors

(172)3.9 out of 5

Looking for alternatives to Ivanti Service Manager? Tons of people want Service Desk Software to help with automate ticket routing, knowledge base/ticket integration, and surveys. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk Software that reviewers voted best overall compared to Ivanti Service Manager. Based on reviewer data you can see how Ivanti Service Manager stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Jira Service Management, BMC Helix ITSM, Freshservice, and Cherwell ITSM are the most popular alternatives and competitors to Ivanti Service Manager.

Top Alternatives to Ivanti Service Manager

  • Jira Service Management
  • BMC Helix ITSM
  • Freshservice
  • Cherwell ITSM
  • BMC Helix Remedyforce

Top 20 Alternatives & Competitors to Ivanti Service Manager

    #1
    #1
  1. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Ivanti Service Manager:
  2. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Ivanti Service Manager:

    UR
    It's great to have all service tickets in one place and you can easily check the status of your service request and add other users.

    Reviewers say compared to Ivanti Service Manager, Jira Service Management is:

    Easier to set up
    Better at support
    More usable
    #2
    #2
  3. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Ivanti Service Manager:
  4. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with Ivanti Service Manager:

    AC
    - Configured out of the box for common service desk scenarios. - ITIL standard complaint - Robust and reliable - Compatible across all web browsers

    Reviewers say compared to Ivanti Service Manager, BMC Helix ITSM is:

    Slower to reach roi
    Easier to set up
    More expensive
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Ivanti Service Manager:
  6. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Ivanti Service Manager:

    RF
    in unprecedented amounts we can describe that this software generates satisfaction according to the work it employs and facilitates that of companies, for which I really like, canned solutions...Read more

    Reviewers say compared to Ivanti Service Manager, Freshservice is:

    Easier to set up
    More usable
    Easier to admin
    #4
    #4
  7. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Ivanti Service Manager:
  8. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with Ivanti Service Manager:

    AH
    Flexibility and Customization. Great customer engagement.

    Reviewers say compared to Ivanti Service Manager, Cherwell ITSM is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #5
    #5
  9. BMC Helix Remedyforce

    (27)3.6 out of 5

    BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

    Categories in common with Ivanti Service Manager:
  10. BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

    Categories in common with Ivanti Service Manager:

    AI
    BMC Remdedy is Built on ITIL best practices and easy to implement.It encompasses change problem incident inventory and everything can be associated.Issue tracking & assignment, lookup features to...Read more

    Reviewers say compared to Ivanti Service Manager, BMC Helix Remedyforce is:

    Slower to reach roi
    More expensive
    Better at support
    #6
    #6
  11. ManageEngine ServiceDesk Plus

    (162)4.2 out of 5
    Optimized for quick response

    Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Ivanti Service Manager:
  12. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Ivanti Service Manager:

    Dhilshan S.
    DS
    Manage engine is the one of the best service desk platform available in the market. It is very easy to to use if properly implemented. Both customer and services teams are benefited by its...Read more

    Reviewers say compared to Ivanti Service Manager, ManageEngine ServiceDesk Plus is:

    Easier to set up
    Easier to admin
    More usable
    #7
    #7
  13. Clarity SM

    (35)3.9 out of 5

    Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with Ivanti Service Manager:
  14. Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

    Categories in common with Ivanti Service Manager:

    UI
    - Robust IT service management application for large enterprise - all the ITSM modules can be configurable with minimal efforts

    Reviewers say compared to Ivanti Service Manager, Clarity SM is:

    More expensive
    Easier to do business with
    Easier to admin
    #8
    #8
  15. ServiceNow IT Service Management

    (157)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Ivanti Service Manager:
  16. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with Ivanti Service Manager:

    JK
    ServiceNow is a one of very useful ticketing portal which is extensivily using in our whole organization. this is a tool where everyone can raise his or her request or incident and our IT system...Read more

    Reviewers say compared to Ivanti Service Manager, ServiceNow IT Service Management is:

    Slower to reach roi
    Easier to set up
    Easier to admin
    #9
    #9
  17. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Ivanti Service Manager:
  18. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Ivanti Service Manager:

    AE
    The ease of use, and ease of setup in a new environment. Also the ease to migrate to a new server.

    Reviewers say compared to Ivanti Service Manager, SolarWinds Service Desk is:

    Easier to set up
    Easier to admin
    More usable
    #10
    #10
  19. SysAid

    (408)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Ivanti Service Manager:
  20. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Ivanti Service Manager:

    AF
    The flexibility of the software which allows for ease of customization and the speed to implement

    Reviewers say compared to Ivanti Service Manager, SysAid is:

    Easier to set up
    More usable
    Easier to admin
    #11
    #11
  21. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Ivanti Service Manager:
  22. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Ivanti Service Manager:

    Michael T.
    MT
    The price is the first thing that most people would agree is excellent. For the VERY low price of FREE, you get a full service help desk software system, and network monitor rolled into one. ...Read more

    Reviewers say compared to Ivanti Service Manager, Spiceworks Help Desk is:

    Easier to set up
    Easier to admin
    More usable
    #12
    #12
  23. EasyVista Service Manager

    (84)3.9 out of 5
    Optimized for quick response

    EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with Ivanti Service Manager:
  24. EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.

    Categories in common with Ivanti Service Manager:

    Matthew R.
    MR
    EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down...Read more

    Reviewers say compared to Ivanti Service Manager, EasyVista Service Manager is:

    Easier to set up
    Easier to admin
    Easier to do business with
    #13
    #13
  25. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5

    Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with Ivanti Service Manager:
  26. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with Ivanti Service Manager:

    CI
    Container technology and on cloud or on-prem option. I think it can be moved from diff environments seamlessly .

    Reviewers say compared to Ivanti Service Manager, Micro Focus Service Management Automation X (SMAX) is:

    Easier to set up
    Easier to do business with
    Easier to admin
    #14
    #14
  27. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Ivanti Service Manager:
  28. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Ivanti Service Manager:

    AC
    Zendesk's Support Suite provides significant flexibility to ensure customer support threads are able to be centrally managed with ability to integrate to unlimited internal and external...Read more

    Reviewers say compared to Ivanti Service Manager, Zendesk Support Suite is:

    Easier to set up
    More usable
    Easier to admin
    #15
    #15
  29. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Ivanti Service Manager:
  30. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with Ivanti Service Manager:

    Hari D.
    HD
    Microsoft System Center Operations Manager and Virtual Machine Manager.

    Reviewers say compared to Ivanti Service Manager, Microsoft System Center is:

    Easier to set up
    Easier to admin
    More expensive
    #16
    #16
  31. GoToAssist

    (247)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Ivanti Service Manager:
  32. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with Ivanti Service Manager:

    UC
    In my work I have used many customer support solutions based on the cloud and I must say that GotoAssist is one of the best provides the ability to connect to a remote computer quickly and easily,...Read more

    Reviewers say compared to Ivanti Service Manager, GoToAssist is:

    Easier to set up
    More usable
    Easier to admin
    #17
    #17
  33. SolarWinds Web Help Desk

    (46)3.8 out of 5

    Web Help Desk & Asset Management Software.

    Categories in common with Ivanti Service Manager:
  34. Web Help Desk & Asset Management Software.

    Categories in common with Ivanti Service Manager:

    UB
    Web based application and is very easy to use. Has a very basic approval workflow.

    Reviewers say compared to Ivanti Service Manager, SolarWinds Web Help Desk is:

    Easier to set up
    Easier to admin
    More usable
    #18
    #18
  35. Hornbill Service Manager

    (88)4.6 out of 5
    Optimized for quick response

    Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with Ivanti Service Manager:
  36. Hornbill Service Manager is a cloud-based Collaborative IT Service Management solution

    Categories in common with Ivanti Service Manager:

    AE
    I like the flexibility of the product which is great for supporting business processes. The business process flow engine is very powerful and with the support of the Progressive Capture you are...Read more

    Reviewers say compared to Ivanti Service Manager, Hornbill Service Manager is:

    Easier to set up
    Better at support
    More usable
    #19
    #19
  37. Footprints Service Desk

    (54)3.6 out of 5

    Service desk software designed for the way people use technology

    Categories in common with Ivanti Service Manager:
  38. Service desk software designed for the way people use technology

    Categories in common with Ivanti Service Manager:

    AH
    I like that the timer runs automatically when issue is in edit mode, as it saves me from having to remember (and inevitably forgetting) to track time working on an issue. I also like that the type...Read more

    Reviewers say compared to Ivanti Service Manager, Footprints Service Desk is:

    Slower to reach roi
    Easier to set up
    Easier to do business with
    #20
    #20
  39. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with Ivanti Service Manager:
  40. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with Ivanti Service Manager:

    AI
    Kaseya VSA is the oldest and most mature RMM platform. It does it all; software management, monitoring, alerting, 3rd party patches, windows patches, backup, anti-virus/malware,, and the best...Read more

    Reviewers say compared to Ivanti Service Manager, Kaseya VSA is:

    Easier to admin
    Easier to set up