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# Ivanti Neurons for ITSM Reviews & Product Details

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Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise.

* * *

Product Website
Ivanti Neurons for ITSM
Seller
[Ivanti](https://www.g2.com/sellers/ivanti)
Discussions
[Ivanti Neurons for ITSM Community](https://www.g2.com/products/ivanti-neurons-for-itsm/discuss)
Languages Supported

German, English, French, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

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## Value at a Glance

Averages based on real user reviews.

### Time to Implement

5 months

[
View More Pricing Information
](https://www.g2.com/products/ivanti-neurons-for-itsm/pricing)

Ivanti Solutions
(1)

See how Ivanti products can work together to solve real problems.

[
 ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image")

Ivanti

SolutionBy Ivanti

](/sellers/ivanti/solutions/ivanti)

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## Ivanti Neurons for ITSM Integrations
(22)

What do users say about integrations?

Verified by Ivanti Neurons for ITSM

[

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Azure Active Directory Domain Services

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Confluence

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CriteriaIQ

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Google Pay for Business

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Ivanti Endpoint Manager

](https://www.g2.com/products/ivanti-endpoint-manager/reviews)[

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Ivanti Neurons for Discovery

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Ivanti Neurons for ITSM

](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)[

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Ivanti Neurons for Unified Endpoint Management

](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Jamf

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Microsoft 365

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Microsoft Defender XDR

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Microsoft Entra ID

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Microsoft Intune Enterprise Application Management

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Microsoft Teams

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ServiceNow IT Service Management

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SolarWinds IT Incident Response (Squadcast)

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Splunk AppDynamics

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Torq AI SOC Platform

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TYPO3

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UiMagic

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 ![Vusala J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vusala J.")
VJ

Vusala J.

IT Analyst

Enterprise (\> 1000 emp.)

7/1/2026

"Unified ITSM with Time-Saving Automation and Easy Ticket Tracking"

4.5/5

What do you like best about Ivanti Neurons for ITSM?

What I like most about Ivanti Neurons for ITSM is how it brings incident, change, and asset management together in one place. The automation features save time by reducing repetitive tasks, and the interface makes it easy to track and manage tickets efficiently. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

The interface can feel a bit outdated in some areas, and customizing workflows isn’t always as straightforward as I’d like. It also takes some time to learn all of the platform’s features. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

Ivanti Neurons for ITSM helps us keep support requests organized and automate routine tasks, which reduces response times and improves team productivity. It also gives better visibility into incidents and assets, making it easier to resolve issues quickly. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Small-Business (50 or fewer emp.)

7/2/2026

"Efficient Incident Management with Room for Customization"

4/5

What do you like best about Ivanti Neurons for ITSM?

I really like Ivanti Neurons for ITSM's workflow automation for incident routing. It automatically directs tickets to the right team based on category and priority, cutting down on manual triage and speeding up resolution. The reporting dashboards are a great feature too; they give clear visibility into ticket volume, resolution times, and recurring issues, making it easier to spot patterns and improve processes over time. Additionally, the interface is fairly intuitive, with a clean and logically organized layout that makes finding what you need straightforward, so the team required minimal training to get up to speed. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

A few things could be better. The reporting dashboards, while useful, aren't always easy to customize, sometimes I want a specific view or metric that isn't readily available without digging through settings. Initial configuration of workflow automation rules also took some trial and error to get right, it wasn't entirely intuitive for more complex routing scenarios. Additionally, performance can lag slightly when handling a high volume of tickets during peak times, which occasionally slows things down when speed matters most. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

I use Ivanti Neurons for ITSM for incident management and ticketing. It centralizes and automates ticket routing, reducing manual work, speeding up resolutions, and preventing lost tickets. The reporting dashboards provide visibility into patterns and recurring issues for proactive problem-solving. Review collected by and hosted on G2.com.

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Response from Jenna Leonovich of Ivanti Neurons for ITSM

[Editedit](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-13059719/official_response/edit)

Thank you for sharing such thoughtful feedback. We understand how important reliability, ease of use, and consistent value are, and reviews like yours help us understand where improvements can be made and shape the work we’re doing to strengthen the overall product.

Validated ReviewerIncentivizedSource: G2 invite

 ![Chetan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chetan S.")
CS

Chetan S.

App Consultant

Information Technology and Services

Mid-Market (51-1000 emp.)

7/17/2026

"Enhances Efficiency, But Setup Could Be Smoother"

4.5/5

What do you like best about Ivanti Neurons for ITSM?

I use Ivanti Neurons for ITSM to manage incidents, service requests, assets, and IT support efficiently. I like its automation, easy ticket tracking, customizable workflows, and user-friendly interface for IT management. This feature has saved me time, improved teamwork, reduced manual tasks, and provided faster reports to users. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

I find the initial setup complex and the advanced configuration requires technical knowledge. I believe the reporting feature needs improvement. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to manage incidents, service requests, and IT support efficiently. It improves my ticket system, reduces response time, and saves time by enhancing teamwork and reducing manual tasks while providing faster reports. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
G

Verified User

Small-Business (50 or fewer emp.)

7/1/2026

"Efficient ITSM with Generative AI, Lacks Robust Support"

4/5

What do you like best about Ivanti Neurons for ITSM?

I really appreciate how Ivanti Neurons for ITSM manages everything in one place with a clear view. The advanced generative AI is the best for me as it helps my work a lot by saving my time. I also find the asset management feature valuable because it's good that all data can be looked up on one site. It's great that we can streamline service delivery and automate some aspects of it, like when a user requests hardware and it's directed to the resolver group. The initial setup was very easy for us. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

I dislike the lack of support. There is not much information available; I would love some more knowledge base. Also, it takes a lot of RAM. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

I use Ivanti Neurons for ITSM to automate IT Helpdesk operations and manage the IT service lifecycle. It gives a clear view by managing everything in one place. The advanced AI saves me time, and asset management offers the benefit of centralized data access. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Tirth Bhavesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tirth Bhavesh S.")
TS

Tirth Bhavesh S.

Admin

Small-Business (50 or fewer emp.)

6/8/2026

"Standout Self-Healing Automation for Endpoint Issues"

4.5/5

What do you like best about Ivanti Neurons for ITSM?

Self-healing capabilities are a standout it can set up automated responses for recurring endpoint issues, detecting and resolving problems without human intervention. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

Initial setup and configuration can be complex and requires experienced administrators or training. Some areas feel dated, and navigating advanced features isn’t always straightforward. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

Ivanti Neurons for ITSM has solid bones. The automation capabilities have reduced the volume of repetitive tickets my team handles, and having incident, change, and request management under one roof has helped with visibility across operations.

That said, the platform demands a real investment upfront. Onboarding my team was slower than expected the interface is not intuitive for everyday users, and getting workflows configured the way we actually needed them required significant admin time and technical skill. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education")
AH

Verified User in Higher Education

Mid-Market (51-1000 emp.)

4/10/2026

"Highly configurable platform, but ruined by poor management and development"

1.5/5

What do you like best about Ivanti Neurons for ITSM?

The core part of the system is very old but it's very solid and offers by far the most value compared with anything they have developed in the past 10 years. The best feature of this system is that it's configurable. We've been able to squeeze so much value out of it by being able to build our own modules for bespoke business processes each with their own unique requirements and workflows. This is the biggest perk.

Doesn't have an out of the box solution for X process? No problems, build one. It also doesn't impact system upgrades which is something a lot of products cannot claim. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

Ivanti let the product stagnate for the better part of a decade and now they are so far behind and they have struggled to uplift it in even the most basic ways.

For example they have been working on an upgrade to the Self Service interface for about 4 years and it still doesn't support bare-basic functionality nor have they achieved feature parity with older versions. They've also had a stab at trying to improve other parts of the system and there's truly no exaggeration when I say that absolutely none of it has been implemented well. There's a joke amongst the Ivanti community that when they deploy something give it at least a year before you even think to look into it because it's typically so broken and often not fit for purpose.

It's painfully obvious that the current developers have never used the system as a day to day administrator even for a few days because the features they are focusing on and the way in which they are developing them are so far removed from what anyone using this system would want and have been asking for.

Speaking of asking for, Ivanti's User Voice portal is lovingly referred to as "a place where good ideas go to die". There have been ideas on there marked as on the roadmap which are getting close to a double-digit birthday. So little happens in that space and Product Managers will even argue with customers about some of the posts made there. Documentation also has a history of being lacklustre, and continues to be poor. When you're lucky enough to get a new article about something it's usually written with such poor grammar that in one instance I had to log a support ticket to seek clarity about an article and 6 months later I'm still waiting on a reply.

That brings me to support. Support used to be Ivanti's saving grace, the one thing that made all the other pain points palatable but even that declined rapidly in the past two years. When you log a support ticket now it feels like you're interacting with a person who only just learned the name of the product and the only training they had involved being given a link to the Admin help pages (which as mentioned above, are terrible).

Finally, Ops. Ivanti seems to struggle to just keep the service running. At the time of writing this our Prod, Test and Dev environments have all been down twice within a month for a full day each time. They messed up something so badly to cause the outage that they also broke the DR failover location at the same time. On a normal day they seem to struggle with even just monitoring the basics. The amount of times we have to log support tickets about the workflow engine having stopped responding is beyond a joke. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

We use it for Enterprise Service Management. It's a very versatile and configurable system and we have been able to onboard many bespoke business processes and uplift them with process automation and Service Management features with relative speed and ease. We do get a lot of value out of the system in this regard. Review collected by and hosted on G2.com.

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Response from Jenna Leonovich of Ivanti Neurons for ITSM

[Editedit](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12610914/official_response/edit)

Thank you for taking the time to share your experience with Ivanti Neurons for ITSM. We value your feedback and take your concerns seriously. We understand the importance of reliable performance, intuitive design, and consistent value, and we’re sorry to hear that aspects of the product have fallen short for you. Reviews like yours help us identify where we can do better and continue to refine the experience for our customers.

4/13/2026
Current UserValidated ReviewerSource: Organic

 ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care")
UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/21/2026

"Easy to LeaEasy to Use and Learn --Ivanti ITSM Made Our Transition from Cherwell Smooth"

4/5

What do you like best about Ivanti Neurons for ITSM?

At my company IVANTI ITSM replaced an old Cherwell system, and the new IVANTI system interface was configured to be very similar to the old Cherwell service request system. It was easy to learn to use ivanti. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

it was unclear in the UI what the ACTION menu was supposed to be used for. The location of the SUBMIT button was not immediately obvious since it initially seemed to be 'greyed out'. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

Our storage team is better able to track and report on the Service requests that are assigned to our team. the approval process for tasks/request is now more clear/obvious. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

 ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management")
AE

Verified User in Education Management

Small-Business (50 or fewer emp.)

6/22/2026

"Powerful ITSM Automation and ESM—But a Steeper UI and Reporting Learning Curve"

3.5/5

What do you like best about Ivanti Neurons for ITSM?

What stands out most about Ivanti Neurons for ITSM is how it blends automation, intelligence, and user experience into a single platform. Here are the key aspects that are especially strong:

1. Built-in Automation & AI (Neurons capabilities)

The biggest differentiator is the automation and self-healing workflows powered by Ivanti Neurons. It can proactively detect issues, trigger resolutions, and reduce manual intervention. This shifts IT from reactive support to proactive service management.

2. Low-Code / No-Code Flexibility

You can configure workflows, forms, and integrations with minimal coding. This makes it easy to adapt quickly to business needs without heavy development cycles.

3. Strong ITIL Alignment

Ivanti Neurons for ITSM provides solid out-of-the-box support for ITIL processes (incident, problem, change, service catalog), which helps organizations standardize operations and improve governance.

4. Unified Service Management

It’s not limited to IT—departments like HR, facilities, and finance can use the same platform. This enables enterprise service management (ESM) with a consistent experience across teams.

5. User Experience & Self-Service

The self-service portal and knowledge base are well-designed, helping users resolve common issues without contacting support. This improves satisfaction and reduces ticket volume.

6. Cloud-Native and Scalable

Being cloud-based, it offers scalability, faster deployment, and easier upgrades, which is crucial for modern IT environments. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

1. User Interface Can Feel Complex

While powerful, the UI is sometimes seen as less intuitive compared to newer competitors. Navigating between modules or configuring advanced features can feel overwhelming, especially for new users.

2. Learning Curve for Advanced Configuration

Although it offers low-code tools, fully leveraging the platform often requires a steep learning curve. More complex workflows, integrations, or customizations can still demand significant technical knowledge.

3. Reporting and Analytics Limitations

The out-of-the-box reporting is functional but not always as flexible or modern as expected. Many organizations find they need additional customization or external tools for deeper insights and advanced dashboards.

4. Performance Can Vary

In some environments, particularly with heavy customization or large datasets, users report performance slowdowns or longer load times.

5. Integration Effort

While integrations are supported, connecting with certain third-party systems can require extra configuration effort or middleware, rather than seamless plug-and-play connectivity.

6. Upgrade and Maintenance Complexity

Upgrades and maintaining customizations across versions can sometimes be time-consuming, especially if there are many tailored workflows or scripts. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

Reactive IT Support → Proactive IT Operations

Traditional IT service management often reacts after issues occur. Ivanti Neurons uses automation and AI to detect and resolve issues before they impact users, reducing downtime.

High Ticket Volumes & Slow Resolution

Many service desks get overwhelmed with repetitive requests. Ivanti addresses this through self-service portals, knowledge bases, and automation, cutting down ticket volume and speeding up resolutions.

Disconnected Tools & Processes

Organizations often rely on multiple, siloed tools. Ivanti Neurons provides a unified platform for IT and other business services, improving visibility and coordination.

Manual and Inefficient Workflows

Manual handling of incidents, changes, and requests slows productivity. The platform solves this with workflow automation and orchestration, reducing human effort and errors.

Lack of Standardization (ITIL Compliance)

Without structured processes, service quality varies. Ivanti enforces ITIL-aligned best practices, ensuring consistency and governance. Review collected by and hosted on G2.com.

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Response from Jenna Leonovich of Ivanti Neurons for ITSM

[Editedit](https://www.g2.com/survey_responses/ivanti-neurons-for-itsm-review-12995573/official_response/edit)

Thank you for highlighting your leartning experience. We understand how important clear documentation and guided setup are, and your insight helps us identify where additional clarity or resources are needed. We appreciate your trust and value having you in our customer community.

Validated ReviewerIncentivizedSource: G2 invite

 ![Vamsi Krishna k.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vamsi Krishna k.")
VK

Vamsi Krishna k.

Business Data Analyst III | SQL| API Testing |Tableau| UAT | Jira | Visio | process Mapping

Mid-Market (51-1000 emp.)

3/30/2026

"Centralizes IT Service Management, Needs Dashboard Enhancements"

5/5

What do you like best about Ivanti Neurons for ITSM?

I’ve used Ivanti Neurons for ITSM mainly for incident management tracking and overall service management. What I like most is the seamless integration between endpoint security and ITSM workflows, which gives IT teams a centralized view of service delivery. The workflow capabilities, along with real-time visibility into service requests across departments, really stand out. I also value being able to track data lineage, document system workflows clearly, and support governance compliance. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

Dashboard customization could be more intuitive. The current limitations around drag-and-drop flexibility, along with the relatively limited DAX-like calculated field options, make it challenging to build clear department-specific views. More customization capabilities would make it easier for teams to tailor what they need and, as a result, improve overall usability and adoption. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

Ivanti Neurons for ITSM acts as a force multiplier for our IT team. It solves the issue of manual process bottlenecks by automating routine service requests and standardizing change management. This has directly benefited us by freeing up technical staff to focus on high-value initiatives rather than routine tickets. Furthermore, the native integration with endpoint security provides us with the real-time visibility needed to mitigate risks before they impact the business, directly improving our service quality and reliability Review collected by and hosted on G2.com.

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4/6/2026
Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

7/7/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"User-Friendly, Cost-Effective ITSM with Easy Customization and Fast Cloud Support"

5/5

What do you like best about Ivanti Neurons for ITSM?

User-friendly, easy to integrate, drag and drop developement. AI scope. Online cloud support, swift response, and performance. Customization is very easy compared to other ITSM tools and is cost-effective. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITSM?

Object mapping error not in detail. AI trial version could have been more useful. KB's in Ivanti Help and actual product terminologies do not match. Real time SLA metrics with calculated fields are not available in Neurons Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?

Compared to Cherwill, Ivanti Neuron feels much more user-friendly. The transparent, object-level modification also makes it easier for us to customize the tool based on our team’s roles and groups, which helps us improve service delivery more effectively. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

## Pricing Insights

Averages based on real user reviews.

### Time to Implement

5 months

### Return on Investment

20 months

### Average Discount

12%

[
View More Pricing Information
](https://www.g2.com/products/ivanti-neurons-for-itsm/pricing)

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##### 
##### Ivanti Neurons for ITSM Features

Incident Management

Automate Ticket Routing

Ticket Prioritization

Ticket Notifications

Reporting

Dashboards

Time Tracking

Access & Usability

Self Service

Active Directory

Administration

Change Management

Asset Management

Reports & Analytics

[
View More Features
](https://www.g2.com/products/ivanti-neurons-for-itsm/features)

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