# Top 10 Ivanti Neurons for ITSM Alternatives & Competitors
**Average Rating:** 4.0/5
**Total Number of Reviews:** 280
Looking for alternatives or competitors to Ivanti Neurons for ITSM? IT Service Management Tools is a widely used technology, and many people are seeking secure, top rated software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to Ivanti Neurons for ITSM include customization and end users. The best overall Ivanti Neurons for ITSM alternative is ServiceNow IT Service Management. Other similar apps like Ivanti Neurons for ITSM are Freshservice, Jira Service Management, BMC Helix ITSM, and ManageEngine ServiceDesk Plus. Ivanti Neurons for ITSM alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk).


## Best Paid & Free Alternatives to Ivanti Neurons for ITSM
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
  - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
  - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews)
  - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)

## Top 10 Alternatives to Ivanti Neurons for ITSM Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Ivanti Neurons for ITSM stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Banking, and find the best product for your business.


  ### 1. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,905
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to Ivanti Neurons for ITSM, ServiceNow IT Service Management is:
- Easier to admin
- Easier to set up
- More expensive
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [ServiceNow IT Service Management vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-servicenow-it-service-management)

  ### 2. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,339
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to Ivanti Neurons for ITSM, Freshservice is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm)
**Compare Freshservice with other alternatives:**
- [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [Freshservice vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-freshservice)
- [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
- [Freshservice vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-freshservice)
- [Freshservice vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/freshservice-vs-opentext-service-management-automation-x-smax)

  ### 3. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 988
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to Ivanti Neurons for ITSM, Jira Service Management is:
- Easier to set up
- Easier to admin
- Easier to do business with
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [Jira Service Management vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-jira-service-management)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-jira-service-management)
- [Jira Service Management vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/jira-service-management-vs-opentext-service-management-automation-x-smax)

  ### 4. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
By BMC Helix
**Average Rating:** 3.7/5
**Total Reviews:** 294
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.


Reviewers say compared to Ivanti Neurons for ITSM, BMC Helix ITSM is:
- Slower to reach roi
- More expensive
- Easier to set up
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm)
**Compare BMC Helix ITSM with other alternatives:**
- [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [BMC Helix ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus)
- [BMC Helix ITSM vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-bmc-helix-remedyforce)
- [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [BMC Helix ITSM vs CA Service Desk Manager](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ca-service-desk-manager)
- [BMC Helix ITSM vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-opentext-service-management-automation-x-smax)

  ### 5. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
By Zoho
**Average Rating:** 4.2/5
**Total Reviews:** 249
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.


Reviewers say compared to Ivanti Neurons for ITSM, ManageEngine ServiceDesk Plus is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus)
**Compare ManageEngine ServiceDesk Plus with other alternatives:**
- [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [ManageEngine ServiceDesk Plus vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-opentext-service-management-automation-x-smax)

  ### 6. [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews)
By BMC Helix
**Average Rating:** 3.9/5
**Total Reviews:** 48
BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.


Reviewers say compared to Ivanti Neurons for ITSM, BMC Helix Remedyforce is:
- Slower to reach roi
- More expensive
- Better at support
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-ivanti-neurons-for-itsm)
**Compare BMC Helix Remedyforce with other alternatives:**
- [BMC Helix Remedyforce vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-helix-remedyforce-vs-servicenow-it-service-management)
- [BMC Helix Remedyforce vs Freshservice](https://www.g2.com/compare/bmc-helix-remedyforce-vs-freshservice)
- [BMC Helix Remedyforce vs Jira Service Management](https://www.g2.com/compare/bmc-helix-remedyforce-vs-jira-service-management)
- [BMC Helix Remedyforce vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-bmc-helix-remedyforce)
- [BMC Helix Remedyforce vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-helix-remedyforce-vs-manageengine-servicedesk-plus)
- [BMC Helix Remedyforce vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-helix-remedyforce-vs-solarwinds-service-desk)
- [BMC Helix Remedyforce vs SysAid](https://www.g2.com/compare/bmc-helix-remedyforce-vs-sysaid)
- [BMC Helix Remedyforce vs CA Service Desk Manager](https://www.g2.com/compare/bmc-helix-remedyforce-vs-ca-service-desk-manager)
- [BMC Helix Remedyforce vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/bmc-helix-remedyforce-vs-opentext-service-management-automation-x-smax)

  ### 7. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 786
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to Ivanti Neurons for ITSM, SolarWinds Service Desk is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-solarwinds-service-desk)

  ### 8. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 752
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to Ivanti Neurons for ITSM, SysAid is:
- Easier to set up
- Easier to admin
- More usable
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs SysAid](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid)
**Compare SysAid with other alternatives:**
- [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid)
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [SysAid vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SysAid vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-sysaid)
- [SysAid vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-sysaid)

  ### 9. [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews)
By Broadcom
**Average Rating:** 4.2/5
**Total Reviews:** 20
Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.


Reviewers say compared to Ivanti Neurons for ITSM, CA Service Desk Manager is:
- More expensive
- Better at support
- Easier to admin
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-ivanti-neurons-for-itsm)
**Compare CA Service Desk Manager with other alternatives:**
- [CA Service Desk Manager vs ServiceNow IT Service Management](https://www.g2.com/compare/ca-service-desk-manager-vs-servicenow-it-service-management)
- [CA Service Desk Manager vs Freshservice](https://www.g2.com/compare/ca-service-desk-manager-vs-freshservice)
- [CA Service Desk Manager vs Jira Service Management](https://www.g2.com/compare/ca-service-desk-manager-vs-jira-service-management)
- [CA Service Desk Manager vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ca-service-desk-manager)
- [CA Service Desk Manager vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/ca-service-desk-manager-vs-manageengine-servicedesk-plus)
- [CA Service Desk Manager vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-ca-service-desk-manager)
- [CA Service Desk Manager vs SolarWinds Service Desk](https://www.g2.com/compare/ca-service-desk-manager-vs-solarwinds-service-desk)
- [CA Service Desk Manager vs SysAid](https://www.g2.com/compare/ca-service-desk-manager-vs-sysaid)
- [CA Service Desk Manager vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/ca-service-desk-manager-vs-opentext-service-management-automation-x-smax)

  ### 10. [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)
By OpenText
**Average Rating:** 4.2/5
**Total Reviews:** 72
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.


Reviewers say compared to Ivanti Neurons for ITSM, OpenText Service Management Automation X (SMAX) is:
- Easier to set up
- Easier to do business with
- Easier to admin
Categories in common with Ivanti Neurons for ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [Ivanti Neurons for ITSM vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-opentext-service-management-automation-x-smax)
**Compare OpenText Service Management Automation X (SMAX) with other alternatives:**
- [OpenText Service Management Automation X (SMAX) vs ServiceNow IT Service Management](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-servicenow-it-service-management)
- [OpenText Service Management Automation X (SMAX) vs Freshservice](https://www.g2.com/compare/freshservice-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs BMC Helix Remedyforce](https://www.g2.com/compare/bmc-helix-remedyforce-vs-opentext-service-management-automation-x-smax)
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---
## Ivanti Neurons for ITSM Alternatives FAQs

### What are the best alternatives to Ivanti Neurons for ITSM?

The best alternatives to Ivanti Neurons for ITSM based on G2 user ratings and review counts are [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1867 reviews), [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), and [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 981 reviews). These alternatives offer higher user satisfaction, stronger automation, better ease of administration, and more robust integration capabilities. They also provide more intuitive user interfaces and faster setup experiences, contributing to quicker time-to-value and higher ROI.



### Which IT Service Management (ITSM) Tools tools do reviewers recommend instead of Ivanti Neurons for ITSM?

Reviewers recommend [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) for its comprehensive automation, AI-powered workflows, and centralized platform that unifies IT operations with strong reporting and customization. [Freshservice](https://www.g2.com/products/freshservice/reviews) is praised for its ease of use, intuitive UI, powerful automation, and quick implementation, making it ideal for organizations seeking fast deployment and high ROI. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is favored for its flexible workflows, seamless integration with Atlassian tools, and effective automation features that enhance collaboration between IT and development teams. These tools are recommended for organizations seeking scalable, user-friendly ITSM solutions with strong support and continuous innovation.



### What features do alternatives offer that Ivanti Neurons for ITSM does not?

Ivanti Neurons for ITSM users report missing features such as more intuitive and modern self-service portal customization, enhanced AI model customization tailored to company-specific data, improved notification and ticket update integrations, and more flexible reporting and dashboard customization options. Additionally, users desire better mobile app functionality and more seamless integrations with other enterprise tools.



### How does Ivanti Neurons for ITSM compare to ServiceNow IT Service...?

According to G2 data, [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) holds an average rating of 3.9/5 from 228 reviews, while [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) boasts a higher average rating of 4.5/5 from 1,867 reviews. ServiceNow leads Ivanti by 0.6 points in overall satisfaction. Dimension scores further highlight ServiceNow's advantage: it outperforms Ivanti by 0.6 points in Meeting Requirements (8.9 vs 8.3), 0.9 points in Usability (8.5 vs 7.6), 1.5 points in Ease of Setup (8.2 vs 6.7), 1.3 points in Ease of Admin (8.6 vs 7.3), 0.9 points in Support (8.6 vs 7.7), and 0.9 points in Ease of Doing Business (8.9 vs 8.0). User reviews emphasize ServiceNow's strengths in ease of use (163 mentions), incident management (110 mentions), efficiency (100 mentions), automation (84 mentions), and integrations (81 mentions). Its AI-driven features like Now Assist and comprehensive workflow automation contribute to improved operational efficiency and service consistency. Conversely, Ivanti is praised for customization (3 mentions), integrations (3 mentions), and flexibility (2 mentions). Overall, [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is favored for its scalability, richer feature set, and stronger support ecosystem, while [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) offers a customizable platform with scalable licensing but requires more technical expertise and has a steeper onboarding process.



### Why do users choose ServiceNow IT Service... over Ivanti Neurons for ITSM?

Users choose [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) over [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) primarily due to its higher ease of use, stronger automation capabilities, and more comprehensive integration ecosystem. ServiceNow's 4.5-star rating across 1,867 reviews reflects widespread satisfaction with its incident management, workflow automation, and scalability. The platform's ability to unify IT operations, automate ticket routing, and provide AI-driven insights like Now Assist significantly reduces manual effort and improves response times. Additionally, ServiceNow scores 1.5 points higher in Ease of Setup (8.2 vs 6.7) and 1.3 points higher in Ease of Admin (8.6 vs 7.3), making it more accessible for organizations with dedicated admin teams. Its extensive reporting, customizable dashboards, and strong support for ITIL best practices further enhance its appeal. Users also highlight the platform's centralized data model (CMDB) and seamless integration with tools like Microsoft 365, Slack, and AWS as key differentiators. While ServiceNow's licensing and complexity can be costly and require technical expertise, its robust feature set, scalability, and continuous innovation in AI and workflow automation justify the investment for many enterprises seeking a strategic, long-term ITSM solution.




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