The flexibility the platform provides helps us create tailored solutions that address user specific issues in the Incident, service request, change, etc. Review collected by and hosted on G2.com.

I don't like that we don't have a sandbox environment to do our development as we typically like to keep Staging/UAT in sync with Prod. But that's difficult as we're always doing development. Review collected by and hosted on G2.com.

The ability to scale and customize almost everything.

The great community around the platform and that they listen to our needs.

The system is moden and is growing Review collected by and hosted on G2.com.

Its big, and if you dont need it all it might not be a fit.

It takes time to master but when you do its endless possibilities.

Which is also a hard thing to explain Review collected by and hosted on G2.com.

I like that Ivanti Neurons for ITSM reduces IT congestion by transforming a help desk into an automated, data-driven operation. It simplifies IT processes and makes it easier to handle all the IT needs, which is a significant improvement over manual processes. Review collected by and hosted on G2.com.

The initial setup wasn't that easy, and if not configured well, the system can be complicated for users. Review collected by and hosted on G2.com.

Based on ITIL Best Practice, Easy to understandfor the processus.

I like also the services continuities. We never have a problem with this solution. I t’as always running Review collected by and hosted on G2.com.

Administration can ne more easy for administrator. Console is difficult and need training to be used correctly.

For end users, the design can be better Review collected by and hosted on G2.com.

I like how Ivanti Neurons for ITSM brings everything into one place, making workflows more efficient. The automation really stands out because it helps reduce manual work and improves ticket resolution. I also appreciate the visibility it provides, making it easy to track access and progress, which smoothens coordination across the team. It helps improve organizational agility and response times. Review collected by and hosted on G2.com.

The user interface sometimes feels a bit complex and not very intuitive for users. There are many types of workflow configurations that require more manual setup, which can slow things down. Review collected by and hosted on G2.com.

Definitely the endless possibilities for configuration and the innovative technology. I like the newer AI capabilities and the possibility of integrating the other Ivanti products. Review collected by and hosted on G2.com.

A bit cumbersome to get started with. We are struggling a bit with the documentation

For specific detailed functionality. Stability and performance leave something to be better. Review collected by and hosted on G2.com.

The vision for the future, similar to what is seen from the perspective of the giants in the sector (Apple; Google) recently: to frame AI as closely as possible to the needs, rather than adding it as a simple branch. Review collected by and hosted on G2.com.

No particular irritant. The vision presented during the Keynote seems ambitious and exciting. Eager to discover the elf ism during a demo. Review collected by and hosted on G2.com.

• You can tailor:

• Workflows

• Data models

• Forms and business rules

• It supports non-standard ITIL implementations, which many competitors struggle with. Review collected by and hosted on G2.com.

The platform is powerful but not very intuitive at first.

• Admins often need significant training to understand:

• Object structure

• Relationships and business rules

• Workflow configuration

• Non-technical users may find the UI and navigation confusing. Review collected by and hosted on G2.com.

Build workflows and let the system handle tedious processes—no constant manual intervention needed. Workflows send emails, generate tickets, get approvals, update objects Review collected by and hosted on G2.com.

Significant learning curve due to customization.You will face issues when you don’t have full knowledge of the product so yes steep learning curve.But support model is strong Review collected by and hosted on G2.com.

Ivanti ITSM is a strong competitor to other products available in the market. It offers complete ITSM processes, along with enhanced advanced features and advanced reporting. UI of this product is very attractive. Review collected by and hosted on G2.com.

I don’t dislike this product, but it does need some improvements. The graphics should be enhanced to match today’s generation, and a few more customized reports should be added as well. Review collected by and hosted on G2.com.