I think the UI and UX are very nice, especially with the integrations that are possible. I’d like to use it more in depth and see stronger AI performance as I explore it further. The pricing is also attractive. Review collected by and hosted on G2.com.

I think the app’s approachability could be better, but from what I can see it seems to be on the rise. I’m looking forward to more improvements, and overall I don’t have too many dislikes. Review collected by and hosted on G2.com.

Managing services with the help of automated IT workflows makes service delivery faster and helps complete operational tasks more efficiently and in a well-organized way. Using AI, it can detect issues and find solutions on its own. Review collected by and hosted on G2.com.

Sometimes setting up the configuration takes time. For implementation, you need to learn a few things first, and it takes time to become proficient. Sometimes it also requires customization, and that can take additional time as well. Review collected by and hosted on G2.com.

I like how intuitive and customizable Ivanti Neurons for ITSM is. The automation workflows save a lot of time, and the dashboards provide clear visibility into incidents, changes, and service performance. I appreciate how the platform helps streamline incident, problem, and change management processes, automates workflows, tracks service requests, and improves visibility across IT operations. It supports integrations with other tools, making it easier to manage assets and ensure faster issue resolution. The initial setup was straightforward with helpful documentation and support, and the automation workflows and dashboards work exactly as intended. I would rate it 10/10. Review collected by and hosted on G2.com.

Sometimes initial configuration can be a bit complex, especially when integrating with other enterprise tools. The UI could be more responsive when handling large datasets. Review collected by and hosted on G2.com.

It enables organizations to discover, heal, secure, and service every endpoint from laptops to servers using proactive, intelligent bots and machine. Review collected by and hosted on G2.com.

If you are evaluating the "negative" aspects of the Ivanti Neurons platform, user and industry reviews most commonly cite a steep learning curve, complex setup, and premium pricing. Review collected by and hosted on G2.com.

I really like using Ivanti Neurons for ITSM because of its self-healing bots and low-code workflow design. These features help me eliminate ticket tax and reduce mean time to resolution (MTTR) while scaling IT support efficiently. I'm also impressed by the AI routing, which allows us to scale our support without increasing headcount. Additionally, the initial setup was easy, making it a smooth transition for the team. Review collected by and hosted on G2.com.

Legacy code, reporting and advanced analytics complexity Review collected by and hosted on G2.com.

It is very configurable. Especially for organizations that have a lot of process exceptions. And it has all the basics for service management (incident, request, charge, problem) Review collected by and hosted on G2.com.

I have found that to centrally manage configurations in the system, through an array of workflows, the lack of native ability to search/find code fragments to update it lead to lots of manual labor that would be simplified if there were standard modularization of code that was available. Review collected by and hosted on G2.com.

The ergonomics of ITSM administration for creating form workflows and the ability to add additional values to the database Review collected by and hosted on G2.com.

The configuration of self-service pages that is absolutely not ergonomic for customization. Dashboards that are not intuitive. Review collected by and hosted on G2.com.

It helps us support customers while still keeping our devices secure. Creating tickets is straightforward and user-friendly, and I also appreciate that vulnerabilities are linked directly to the tickets, which makes them easier to track and work on. Review collected by and hosted on G2.com.

Service requests and incidents are split into two different tabs. This makes it harder for me to get a clear overview of all the tickets and quickly see what work I still have to do. Review collected by and hosted on G2.com.

It is easy to use and train new associates on. We use it every day all day and we have never had any large issues.

It's customizable and I can do whatever I need to regarding it Review collected by and hosted on G2.com.

Some features that I had assumed it would have OOTB it doesn't. However, the development team is amazing and they seem to care about the user experience from actual users Review collected by and hosted on G2.com.

I like the user interface of Ivanti Neurons for ITSM because it is quite clear. I also highlight the good integration it has with iPaaS, which allows us to connect all data sources and effectively track all the company's assets. Review collected by and hosted on G2.com.

The speed of the user interface is a bit slow, the speed of the API could be improved, and there is a lack of package rollback. Additionally, the ITSM configuration was very problematic compared to that of ITAM. Review collected by and hosted on G2.com.