--- title: Ivanti Neurons for ITSM Reviews meta_title: 'Ivanti Neurons for ITSM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 296 reviews by the users' company size, role or industry to find out how Ivanti Neurons for ITSM works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 296 scale: '5' date_modified: '2026-08-13' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Ivanti Neurons for ITSM Reviews **Vendor:** Ivanti **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.0/5.0 **Total Reviews:** 296 ## About Ivanti Neurons for ITSM Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding service management beyond IT, to driving continuous improvement across the enterprise. ## Ivanti Neurons for ITSM Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of Ivanti Neurons for ITSM, enhancing user experience and satisfaction. (1 reviews) - Users value the **customizability** of Ivanti Neurons for ITSM, easily adapting it to fit their specific needs. (1 reviews) - Users value the **customization options** in Ivanti Neurons for ITSM, allowing tailored solutions for their unique needs. (1 reviews) - Users find Ivanti Neurons for ITSM to be **easy to use** , providing a solid solution despite interface concerns. (1 reviews) - Users appreciate the **easy integrations** provided by Ivanti Neurons for ITSM, enhancing their overall service management experience. (1 reviews) - Users appreciate the **flexibility and impressive features** of Ivanti Neurons for ITSM that cater to unique company needs. (1 reviews) - Users value the **flexibility** of Ivanti Neurons for ITSM, allowing tailored solutions to meet diverse company needs. (1 reviews) - Users value the **s seamless integrations** of Ivanti Neurons for enhanced ITSM experience and improved device management. (1 reviews) - Intuitive (1 reviews) - Management Efficiency (1 reviews) **What users dislike:** - Users find the **clunky interface** of Ivanti Neurons frustrating, particularly when dealing with migration and feature requests. (1 reviews) - Users face **compatibility issues** , struggling with disjointed modules and time-consuming customizations requiring additional support. (1 reviews) - Users face a **steep learning curve** , making it challenging to fully utilize Ivanti Neurons for ITSM's diverse and powerful modules. (1 reviews) - Users face a **steep learning curve** to effectively utilize Ivanti Neurons, complicating their return on investment. (1 reviews) - Users find the **limited customization** options time-consuming and often need extra support, impacting their overall experience. (1 reviews) - Users note that **limited features** arise when using Google services, reducing the platform's overall effectiveness. (1 reviews) - Users face a **missing features** issue with Ivanti Neurons for ITSM when using Google for email and chat. (1 reviews) - Outdated Interface (1 reviews) - Poor Design (1 reviews) - Steep Learning Curve (1 reviews) ## Ivanti Neurons for ITSM Reviews ### 1. Easy to configure **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Sales Engineer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Ivanti Neurons for ITSM?** The whole system can be configured to look and act as we want. We don't have to changes our processes to fit the tool. We configure the tool to follow our processes. **What do you dislike about Ivanti Neurons for ITSM?** The chat feature is internally focused. Works well for team communication, but I'd prefer Skype for communication with end users. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Support for equipment used by many people; desktop support; deskside support; integrations with other systems to exchange status update information ### 2. A very useful comprehensive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Ivanti Neurons for ITSM?** The admin console gives a lot of flexibilty and the support of the community when hitting issues or needing to understand items is right on top of things. **What do you dislike about Ivanti Neurons for ITSM?** There are some restrictions in Self Service Module that could be improved. **Recommendations to others considering Ivanti Neurons for ITSM:** Self Service Portal **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** As a service desk tool this is very powerful and once you get the hang of it - its invaluable ### 3. it is more flexibel for big environment **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastin W. | Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Ivanti Neurons for ITSM?** Database and the connection to our HR and Worksystem **What do you dislike about Ivanti Neurons for ITSM?** no direct connection for sql communiction **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** change from old CA environment to new and easier formulars ### 4. A good product but not perfect! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2019 **What do you like best about Ivanti Neurons for ITSM?** Incident Management, Service Management, Change Management, **What do you dislike about Ivanti Neurons for ITSM?** Mobile Interface, Integration to other system, SLA configuration, speed to resolve a submitted bug. **Recommendations to others considering Ivanti Neurons for ITSM:** It is a good tool if your company would like to limplement more than incident management at a budget price. It could be a nice platform for your users but require some hardworkis on administration. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We replace SAP CRM with Ivanti, it provide our customer a service catalog and help our organization to adopt to ITIL v3. ### 5. Solid ITSM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Ivanti Neurons for ITSM?** This web based ITSM is a great replacement for the LANDESK product which ha some quirks. **What do you dislike about Ivanti Neurons for ITSM?** Change in general. Due to the vastly different architectures of the platforms, it's a bit of a steep hurdle to get onto the new platform. Additionally, more work needs to be done to homogenize the customer experience across the portfolio. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We'll be using it to replace our current Change Management module, migrate some Incident Management, and hopefully get Problem Management added to our toolbox. ### 6. So much happier than our old system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** Very customizable, haven't found something that I couldn't find a way to complete yet. **What do you dislike about Ivanti Neurons for ITSM?** The searches are a little weaker than I'd like. They don't always allow me to get what I need first time. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We started using it just as a tool for our customers, we have now started using internally for our internal ticketing system. It allows us to seamlessly manage requests without having to involve more than one system. No duplication required. ### 7. Very Good Service Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Brent W. | Directory, Help Desk and Field Support, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** Integration with HEAT Voice, Problem mgmt **What do you dislike about Ivanti Neurons for ITSM?** Inability to convert incident to request **Recommendations to others considering Ivanti Neurons for ITSM:** Ivanti in the cloud helps our organization keep our ITSM tool up do date. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We have greatly improved our internal IT communication and tracking. ### 8. One of the best ITSM tool out there **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Ivanti Neurons for ITSM?** User friendly with comprehensive interfaces and easy administration **What do you dislike about Ivanti Neurons for ITSM?** Project Management limitations. Doesn't seem to have the capability of managing and tracking long-term projects **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Tracking top Services and Incidents. Able to dedicate resources and justify cost on solving problems ### 9. Is a good tool for deploy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** The tool is friendly and cover with all the request on my enterprice **What do you dislike about Ivanti Neurons for ITSM?** So, for the region the price is a issue with other solution, but is good for customer with a good level of maturation **Recommendations to others considering Ivanti Neurons for ITSM:** ISM is a good solution and competitive tool with other the same line **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Cover with the a fast deploy and easy upload of the information like categorias, CI, Users and good integration with other external solutions ### 10. Ivanti Simplified Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Ivanti Neurons for ITSM?** The ability to manage your IT environment in one platform, from software, antivirus, imaging, down to asset management. **What do you dislike about Ivanti Neurons for ITSM?** Some of the capabilities require a bit of deep knowledge of the product and doesn't have a clean interaction between Service Desk and LDMS. **Recommendations to others considering Ivanti Neurons for ITSM:** Look for use cases and research the community forums to understand who and how people are using the application **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Incident, Requests, Projects and Change Management. ### 11. Review of Ivanti Service Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Ivanti Neurons for ITSM?** Ease of Administration / Maintenance which allowed us to reduce the time to market significantly. **What do you dislike about Ivanti Neurons for ITSM?** The Release cycles are not consistent and is often moved to different dates, which makes it difficult to plan for upgrades. **Recommendations to others considering Ivanti Neurons for ITSM:** Truely understand your business need/requirement before considering solutions. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Change Management, Incident Management & Problem Management, which enabled us to have a more holistic view over pro-active and re-active Incident Management. ### 12. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about Ivanti Neurons for ITSM?** We like the reporting and automation behind the product and has saved us a lot of BAU time. **What do you dislike about Ivanti Neurons for ITSM?** We don't really have any major dislikes... **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We used to spend a lot of man hours maintaining our infrastructure and this product has helped reduced our SLAs and reduced the amount of people required. ### 13. Simple and clean service management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Ivanti Neurons for ITSM?** The new workspaces layout. Although it is slower, it looks much better. **What do you dislike about Ivanti Neurons for ITSM?** For some reason our search feature doesn't work right. It might be how we have it configured. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Software deployment and patching. ### 14. Excited to implement Ivanti Service Manager in our enterprise. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Ivanti Neurons for ITSM?** Modern design. Powerful tool for workflows. Self Service. **What do you dislike about Ivanti Neurons for ITSM?** Not a lot to dislike after taking the courses to see how everything fits together. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Smart forms that kick off workflows. Better metrics for reporting. ### 15. Good ITSM tool for any organization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Ivanti Neurons for ITSM?** It's very customizable. It fulfills all our service management needs. **What do you dislike about Ivanti Neurons for ITSM?** Administration is sometimes not very user friendly or intuitive. **Recommendations to others considering Ivanti Neurons for ITSM:** It's an affordable, robust, and customizable on-premise solution. Just know configuration and administration will take a lot of training and someone with programming knowledge. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Using it to manage incidents, service requests, assets, problems, and knowledge. It helps improve efficiency by providing a central repository for asset and ticketing information ### 16. Ivanti Service Manager Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Ivanti Neurons for ITSM?** The ability to toggle between IT Analyst and Self Service roles in the system is very easy. **What do you dislike about Ivanti Neurons for ITSM?** Not very user friendly when it comes to searching for specific tickets **Recommendations to others considering Ivanti Neurons for ITSM:** Look into all modules and functionality and define the role function extensively as it helps with workflows/processes. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** IT and Facilities related service requests and issues for the business. We are also looking into the asset management module as well. ### 17. Solid Configurable ITSM Suite **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2019 **What do you like best about Ivanti Neurons for ITSM?** Versatile software that can be tailored and configured to different business cases **What do you dislike about Ivanti Neurons for ITSM?** 3rd Party integration is improving and will be exceptional soon. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Clarity in work, KPIs, Metrics ### 18. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2019 **What do you like best about Ivanti Neurons for ITSM?** Easy ticket creation when filling out a ticket **What do you dislike about Ivanti Neurons for ITSM?** Work flow to control the ticket aren't easy **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Tickets ### 19. Have been a happy long time customer **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Ivanti Neurons for ITSM?** The flexibility and ease of making this an all in one management system **What do you dislike about Ivanti Neurons for ITSM?** Having to redeploy constantly with new features **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Patching etc ### 20. Service Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** The Integration Options with other products and with IVANTI products **What do you dislike about Ivanti Neurons for ITSM?** The Interface of Service Manager is not user friendly to be user for many users.It is also somehow difficult for IT professionals as well **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** the problem we are solving is the incident support process need to streamlined and monitored so service manager helps us achieve that ### 21. Love the workflow and Integration capability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Ivanti Neurons for ITSM?** Flexibility to design your own forms, workflows, and communication templates **What do you dislike about Ivanti Neurons for ITSM?** UI/UX for the agents is very complex. I would like to have a way to match with FreshDesk that is so easy to use **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We have moved away from paper based form. All support departments are now managed through the ticketing system ### 22. I am happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Ivanti Neurons for ITSM?** It was an amazing event, with good presenters. I learned a lot! Thank You Ivanti! **What do you dislike about Ivanti Neurons for ITSM?** Only one session, the understanding of the presenters was not good for me as a not native English speaker **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** na ### 23. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Ivanti Neurons for ITSM?** the biggest plus is we don't need to install desktop client, like the old version required. Playing with SQL and ODBC settings is a thing of the past. The ability to access the portal from anywhere in the world is great. **What do you dislike about Ivanti Neurons for ITSM?** Ivanti Support can be better. Dealing with Tier1 support and going back and forth is tiring at times. **Recommendations to others considering Ivanti Neurons for ITSM:** In my opinion the most difficult part is getting a handle on the Categories. Take the time and clean up your categories prior to implementing HEAT. our categories were out of hand prior to moving and we imported them right in and it was more of a mess **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ability to track issues and monitor the amount of time it takes to resolve certain issue. We can use metrics to help us staff our Help Desk by viewing trends on ticket frequency. We're able to track chronic issues and flag those to be address and looked at on a deeper level ### 24. APPLICATION ANALYST **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** System is comprehensive and easy to use. **What do you dislike about Ivanti Neurons for ITSM?** don't see how to assess cost of poor service with use of surveys. **Recommendations to others considering Ivanti Neurons for ITSM:** It is a great product and can be customized with ease. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Optimization of workflows,, visibility of customer issues and expectations,, enhance productivity and improve business practices. ### 25. Flexible solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Ivanti Neurons for ITSM?** Flexible solution with nice User Experience **What do you dislike about Ivanti Neurons for ITSM?** to many ootb functionalities. We would need a simplified method to enable only what we need at starting of a project. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Incident management ### 26. Great Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Ivanti Neurons for ITSM?** Ivanti stays in touch with fantastic tips and educational tools to make work easier. **What do you dislike about Ivanti Neurons for ITSM?** I dislike the interface. It could be more user friendly. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Our business is not like your traditional B2B. For our purposes, we've found that Ivanti makes our lives much easier in so many ways ### 27. Thus far my experience was great. Most things that I expect are apart of its functionality. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** What I like best about Icanri service manager is the dynamic widgets and ease of automation. **What do you dislike about Ivanti Neurons for ITSM?** What is dislike about Ivanri Servixe manager is the implementation time. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Automation of internal processes. Units across the business being able to leverage the platform. ### 28. Good quality product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2019 **What do you like best about Ivanti Neurons for ITSM?** The product is stable, user friendly and easy to use. **What do you dislike about Ivanti Neurons for ITSM?** Perhaps the price can be lower or there can be different price tier for larger group of users. **Recommendations to others considering Ivanti Neurons for ITSM:** A product worth trying. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Improve issue tracking and establish ITIL practices. ### 29. Daily user for the last 5 years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** There are a lot of options that can be used and limitless option to customize. **What do you dislike about Ivanti Neurons for ITSM?** Reporting tools available out of the box to the analyst **Recommendations to others considering Ivanti Neurons for ITSM:** NA **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Tracking time spent on an issue and areas that we can improve. ### 30. HEAT call ticketing System user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** Ease of use and open to be as complex as user wants to make it **What do you dislike about Ivanti Neurons for ITSM?** nothing as of this moment. as I encounter any issues, most are minor in nature **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Call ticketing and monitoring of trends ### 31. lot of managment **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Ivanti Neurons for ITSM?** view of endpoints and control of updates **What do you dislike about Ivanti Neurons for ITSM?** lack of reporting endpoints need to check in before reporting that they don't have the latest update **Recommendations to others considering Ivanti Neurons for ITSM:** have a practical demo **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** endpoint manangement ### 32. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** Knowledge base and the ticket routing for our desktop Technicians. **What do you dislike about Ivanti Neurons for ITSM?** Email notifications that have been disabled but still get the notification. **Recommendations to others considering Ivanti Neurons for ITSM:** Use the Cloud. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Better tracking and organized ticket information. ### 33. Powerful Service Desk Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | Technical Support Specialist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Ivanti Neurons for ITSM?** Clean and simple to use. Very customizable. Automatic Service Request's are awesome! Very stable system. **What do you dislike about Ivanti Neurons for ITSM?** Can be overwhelming at first. There is lots to learn, take time to adjust to the new software. **Recommendations to others considering Ivanti Neurons for ITSM:** Check it out ! **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Faster, more accurate ticket creation. Ease of use for end users, not entering their own tickets more often ### 34. Steps ahead compared to Service Desk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2019 **What do you like best about Ivanti Neurons for ITSM?** far more user friendly and easy to configure vs service desk **What do you dislike about Ivanti Neurons for ITSM?** alot of the enhancements are still pipeline vs other toolsets which have them implemented already **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** lack of automation ### 35. The product is versitile. **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica O. | IT Support Services Operations Mananger, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Ivanti Neurons for ITSM?** The ability to use it throughout the whole organization. It is not just an IT product but can be used by all departments. **What do you dislike about Ivanti Neurons for ITSM?** I dont really have anything I dislike. The product is good. **Recommendations to others considering Ivanti Neurons for ITSM:** The Service and Support you receive is steller **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Phone call deflection and avoidance. ### 36. Good service management tool. Sometimes a bit slow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2019 **What do you like best about Ivanti Neurons for ITSM?** Simplicity, configurable, easy to implement **What do you dislike about Ivanti Neurons for ITSM?** Speed after working with it for long sessions. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Service management ### 37. Great Tool. A bit overwhelming **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel C. | Service Technician, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Ivanti Neurons for ITSM?** The customization capacities of the tool. There was a few things that our company really needed and there were not in the system. It was not too hard to create and add them to the tool. The automation part for Service Requests, is not hard to control and pretty powerful. **What do you dislike about Ivanti Neurons for ITSM?** The visual design tool. I feel too constrained when trying to design the forms, I would like something more flexible (the ability to use our own CSS would be a big plus) **Recommendations to others considering Ivanti Neurons for ITSM:** It is easy to administer, but not "anyone can do it" as they like to say, a bit of programming knowledge (or at least programmer mindset) will make big difference. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Better ticketing control, the previous tool was just to open/close tickets, now we actually manage the workflow in between. Also the asset management part. We had one asset manager who had everything figured out, but in her own way! No it is more standardized and everyone can help with it. ### 38. Pros and cons, a Hobbits tale **Rating:** 3.0/5.0 stars **Reviewed by:** Ross M. | Information Technology Service Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Ivanti Neurons for ITSM?** Creating forms is stupid simple. Drag and drop, easy to customize. **What do you dislike about Ivanti Neurons for ITSM?** Finding anything in the admin console is a mess. Workflow creation **Recommendations to others considering Ivanti Neurons for ITSM:** Spend a good deal of time in first stage development. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Building an ITIL Service Management solution for our IT Team. When everything is configured correctly, it should be almost seamless transition ### 39. ISM - Administrator Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Sr Analyst, IT Service Delivery / IT Project Coordinator, CBRM, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Ivanti Neurons for ITSM?** The ability to customize forms and workflows easily and in a hurry if needed. Many different ways to automate and add connectors to other applications. **What do you dislike about Ivanti Neurons for ITSM?** Would like to see more detailed help files. How to and suggestions on other ways to design and implement vs standard. **Recommendations to others considering Ivanti Neurons for ITSM:** Great tool! Easy for end users to use and easy for administrator to administer. Lot of pieces to the ISM tool including Ivanti Voice and Ivanti Extraction. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** more automation means more time saved by IT and end users ### 40. HEAT works well for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about Ivanti Neurons for ITSM?** Simplicity and internal workflow/notifications **What do you dislike about Ivanti Neurons for ITSM?** Configuring a new ticket view is not as intuitive as I would like. **Recommendations to others considering Ivanti Neurons for ITSM:** Give it a try, very stable and efficient. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** We decided to implement a centralized Help Desk in our company and HEAT was the system we selected. ### 41. Ivanti Service Manager helps Service Desk **Rating:** 4.5/5.0 stars **Reviewed by:** Carmela H. | Information Systems Analyst, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2017 **What do you like best about Ivanti Neurons for ITSM?** The best thing I like about Ivanti Service Manager is that it allows me to create and track tickets easily. It's customizable to fit our organizations needs. **What do you dislike about Ivanti Neurons for ITSM?** What I dislike is not about the product itself, but rather with the frequent transitioning we as customers have to go through whenever the product is purchased by another larger company. **Recommendations to others considering Ivanti Neurons for ITSM:** The product can be really useful. When implementing the product make sure to trust the consultants that have been assigned to your project. Decide early on whether you want to go with HEAT on premise or HEAT Cloud. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** The business problems that we are solving with Ivanti Service Manager is the ability to move from incident to problem to change management seemlessly. ### 42. Simple, powerful service managment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Ivanti Neurons for ITSM?** Service Manager is an easy to use yet powerful tool that allows for qick customization and modification. Most of the functionality is "good-to-go" right out of the box. Modules include incidents, service requests, problem, change and knowledge. There are more but this is a great strating place for an initial launch. Customizable workflows are simple drag and drop but allow for fast and efficient automation. **What do you dislike about Ivanti Neurons for ITSM?** Ivanti has 2 major releases per year. My experiece has been that anything that I've viewed as an "opportunity for improvement" was addressed within one of the major releases. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Improved self service. More efficient service requests. Decreased handeling times. Increased customer satisfaction. ### 43. Happy Campers using Service Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas S. | IT System Manager, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2018 **What do you like best about Ivanti Neurons for ITSM?** The ability of individual customized dashboards **What do you dislike about Ivanti Neurons for ITSM?** Integration with other Ivanti products, Ivanti is growing so fast it is hard to keep up with all of the product changes. **Recommendations to others considering Ivanti Neurons for ITSM:** There is so much out of the box it is amazing **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** the ability to have customized SLA agreements based on departmental needs, the ability to work on the product in house saving cost. ### 44. basic but works great **Rating:** 3.5/5.0 stars **Reviewed by:** Arthur C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Ivanti Neurons for ITSM?** For the user it is very easy to learn and use. For the admin it takes a lot of work up front but works great **What do you dislike about Ivanti Neurons for ITSM?** the console you hve to jump to many different modules to set up 1 item **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Self service ticketing and IS requests for software and access. ### 45. Overall great ticket system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2018 **What do you like best about Ivanti Neurons for ITSM?** Easy yet robust ticket system. There’s a lot of options for communication and routing tickets **What do you dislike about Ivanti Neurons for ITSM?** Learning curve for more advance options. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Customer facing issues ### 46. Very flexible without being difficult to implement **Rating:** 4.0/5.0 stars **Reviewed by:** Jason K. | Desktop Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about Ivanti Neurons for ITSM?** We really enjoy the speed and flexibility. We can tie a lot of different systems into Service Desk. The customer support and community are great for Service Desk and Ivant's professional services always knocks it out of the park. **What do you dislike about Ivanti Neurons for ITSM?** It can be difficult to decide on the single best course of action since there are so many ways to solve each problem. **Recommendations to others considering Ivanti Neurons for ITSM:** Implementation is vast but once its configured and running there isn't much that is needed. Assign the right staff and plan a staggered implementation if needed. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Incidents, Change Management, New Hire Onboarding, Terminations and Asset Management. Keeping all this in one location. ### 47. Ivanti - **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2017 **What do you like best about Ivanti Neurons for ITSM?** The UI and the level of detail information on the successful signon depends on the roles assigned like the Service Desk analyst/User. On both the perspective it is really good. As a User - Very less information needs to be collected. But as a Service desk analyst many mnay more fields will come up for a detailed tracking of the incidents/Service request. The more positive thing about it is , it will get integrated with the same credentials as your network Id as in the Office 365 **What do you dislike about Ivanti Neurons for ITSM?** The search part should have been more convinient. Need to give an option to open the incidents/service requests without searching for it. Also the filters needs to be more clearly defined **Recommendations to others considering Ivanti Neurons for ITSM:** This is really a very good tool. If this is implemented enterprise wide then this will really be a great tool to use. More good part is that it will get integrated with office 365 login so this will be really good feature too. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** The requests coming in any emails are put across on to Ivanti. This helped a lot for the ease of tracking and even it gave the transperency of the work allocated. This gives more ease of resolving issues ### 48. Great ISM Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Ivanti Neurons for ITSM?** Ready to use with minimal configuration. **What do you dislike about Ivanti Neurons for ITSM?** Steep learning curve if you want to customize. **Recommendations to others considering Ivanti Neurons for ITSM:** The learning curve is steep, but short. It's a very powerful product. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Itil compliance, process development and improvement, unification of software. ### 49. Best Service Desk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Motaz A. | Senior Technical Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2017 **What do you like best about Ivanti Neurons for ITSM?** We like the flexibility and variety of options that can be implemented. It can cover almost all workflows that may be needed in any organization. **What do you dislike about Ivanti Neurons for ITSM?** Sometimes it may be a bit complicated to achieve a required configuration. I don't actually call this as something that I dislike but I heard this couple of times during my system implementations. **Recommendations to others considering Ivanti Neurons for ITSM:** If you need to automate any workflow, I suggest going for Ivanti Service Desk. **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Incident Management, Change Management, Knowledge Management, Contract Management, Asset Management, Request Management, Project Management and Problem Management. ### 50. Difficult to use **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2016 **What do you like best about Ivanti Neurons for ITSM?** Lots a featured if you know how to implement them **What do you dislike about Ivanti Neurons for ITSM?** Crashes a lot, drops connection to you db if you switch fretwork connection **What problems is Ivanti Neurons for ITSM solving and how is that benefiting you?** Ticketing and asset management **Official Response from Cache Walker:** > Dear Ivanti Customer, We apologize for any frustrations or difficulties you have experienced with your implementation and connection. We would love to assist or continue any additional onboarding and adjustments that might be helpful. If you'd like, please reach us at advocates@ivanti.com ## Ivanti Neurons for ITSM Discussions - [What are your 3 biggest obstacles and challenges with Ivanti Service Manager?](https://www.g2.com/discussions/32407-what-are-your-3-biggest-obstacles-and-challenges-with-ivanti-service-manager) - 1 upvote - [View Ivanti Neurons for ITSM pricing details and edition comparison](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A19%3A45+-0500&secure%5Bsession_id%5D=ca8b4a3d-d0ea-4da3-a0bc-26bd505fe11e&secure%5Btoken%5D=6e0d5e7831d580bdc5461ecf3b04b623085e62e5463fc2a8e4c12ec821118172&format=llm_user) ## Ivanti Neurons for ITSM Integrations - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [CriteriaIQ](https://www.g2.com/products/criteriaiq/reviews) - [Google Pay for Business](https://www.g2.com/products/google-pay-for-business/reviews) - [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) - [Ivanti Neurons for Discovery](https://www.g2.com/products/ivanti-neurons-for-discovery/reviews) - [Ivanti Neurons for ITAM](https://www.g2.com/products/ivanti-neurons-for-itam/reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) - [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender XDR](https://www.g2.com/products/microsoft-defender-xdr/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - [Torq AI SOC Platform](https://www.g2.com/products/torq-ai-soc-platform/reviews) - [TYPO3](https://www.g2.com/products/typo3/reviews) - [UiMagic](https://www.g2.com/products/uimagic/reviews) ## Ivanti Neurons for ITSM Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Ivanti Neurons for ITSM Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)