RB

Ryan B.

System Administrator

Oil & Energy

Enterprise (> 1000 emp.)

12/19/2018

"Great product from a great company"

5/5

What do you like best about Ivanti Neurons for ITAM?

The ease of use. Setup was a complete breeze and was very quick compared to alot of products i've used Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

Could always be simpler and easier to use Review collected by and hosted on G2.com.

UH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

4/30/2019

"Asset Management review"

4.5/5

What do you like best about Ivanti Neurons for ITAM?

asset reporting for compliance reporting Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

For the pieces of the application i use i do not have any dislikes. Review collected by and hosted on G2.com.

UR

Verified User in Research

Enterprise (> 1000 emp.)

7/18/2018

"Asset Management in the cloud almost perfect"

4.5/5

What do you like best about Ivanti Neurons for ITAM?

Having the option of letting Ivanti run the backend servers is a real plus, all updates and features are delivered direct with no technical team needing to worry about updates, patches and secuirty. Having Asset manager in the cloud works with my other tool sets as well like ITSM. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

Cost is high but the feature set is large and keeps getting better. Review collected by and hosted on G2.com.

Recommendations to others considering Ivanti Neurons for ITAM:

Cost and a member of staff or staff to run the service, you need to make sure you have the processes in place to use this size tool and bring as many people as you can on the training Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITAM solving and how is that benefiting you?

Lost assets and reordering assets due to not knowing we had a stock was costing the departments thousands a month. Review collected by and hosted on G2.com.

AB

Andrew B.

IT Services Client Group

Higher Education

Enterprise (> 1000 emp.)

5/15/2018

"Easy to use, links well"

4/5

What do you like best about Ivanti Neurons for ITAM?

I like that Asset Management is built into our existing call tracking software. Because the asset manager is inside the call tracker, when a call is submitted with the node name (includes identifying information like campus, building, department, asset tag and computer type) is added to the call, the tech is able to quickly view the configuration of the specific computer, like what hardware it has, who it belongs to, last reimage or rebuild date, etc. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

It can sometimes be difficult to search for a specific computer/device. I know that Apple TVs are in our catelog / inventory, but if i type "Apple TV cherwell cannot find the doftware, but if I type in an asset tag, it comes up with the title of the item as "Apple TV bla bla bla" Review collected by and hosted on G2.com.

Recommendations to others considering Ivanti Neurons for ITAM:

Use this product if you are able to integrate it with Cherwell call tracking and other software. We are able to easily see affected computers and their status with this tool. Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITAM solving and how is that benefiting you?

Tracking who has what equipment checked out to who, who issued it, when to get it back, etc. is very helpful. We also can see the individual specs, like how much memory, storage, etc is in the computer. Because it is all in one place, it makes us more organized, and Cherwell easily links out to other software and manager software as well. We can send preset emails to customers when their computers may be due for a replacement. Review collected by and hosted on G2.com.

AH

Anna H.

Helpdesk Analyst-Enterprise

Hospital & Health Care

Enterprise (> 1000 emp.)

7/24/2018

"Ease of use"

4.5/5

What do you like best about Ivanti Neurons for ITAM?

The software allows for easy customization and is very easy to train others on using. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

It is very difficult to search for incidents if it does not have the precise information that was originally submitted, have to go through many back ways to find it. Also the web version does not have all the features unlocked that the client version does. Review collected by and hosted on G2.com.

UL

Verified User in Legal Services

Enterprise (> 1000 emp.)

1/4/2019

"Cherwell is easy to use for IT tickets "

4/5

What do you like best about Ivanti Neurons for ITAM?

Cherwell is relatively easy to use to enter It and hr tickets. I like the free form decsripton column the best so I can freely type notes corresponding to my issue. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

At times there is a delay when entering the ticket and receiving my ticket number. I wish it would be a bit faster. Review collected by and hosted on G2.com.

MJ

Mark J.

Customer Success, Product Mangement, Profesional Services

Information Technology and Services

Mid-Market (51-1000 emp.)

11/24/2018

"Solid solution "

4/5

What do you like best about Ivanti Neurons for ITAM?

Good features. Reliable. Good insights from data. Process optimization Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

Some feature not as easy to use. Could be more intuitive Review collected by and hosted on G2.com.

AT

Verified User in Transportation/Trucking/Railroad

Enterprise (> 1000 emp.)

7/15/2018

"IT Asset Management "

5/5

What do you like best about Ivanti Neurons for ITAM?

Validate purchased assets while keeping tabs on in-place contracts. Track lease, warranty, and financial management information. Scan a variety of barcodes such as UPC and QR with your mobile device. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

The product is very good but technical support can be improved. Review collected by and hosted on G2.com.

Recommendations to others considering Ivanti Neurons for ITAM:

A great product you must test it Review collected by and hosted on G2.com.

What problems is Ivanti Neurons for ITAM solving and how is that benefiting you?

Discover and inventory hardware and software connected to corporate network . Reclaim unused software licenses automatically to reduce IT spend. Struggle to reduce IT asset costs and achieve savings. Review collected by and hosted on G2.com.

AP

Verified User in Publishing

Mid-Market (51-1000 emp.)

9/5/2018

"Cherwell is great"

4/5

What do you like best about Ivanti Neurons for ITAM?

We've just started using the cherwell platform for our service desk and asset management system. Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

Nothing as of yet. We have just started using the system. Review collected by and hosted on G2.com.

JH

Jason H.

IT Manager

Enterprise (> 1000 emp.)

5/14/2018

"Best option out there"

4.5/5

What do you like best about Ivanti Neurons for ITAM?

I love how I can track all of my assests in one place by serial number or attached user Review collected by and hosted on G2.com.

What do you dislike about Ivanti Neurons for ITAM?

Nothing other than I wish I could short and track by operating system Review collected by and hosted on G2.com.