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The Consentmanager customer service is sometimes rude. We get stuck in an endless loop where we are supposed to submit logs but we can't fetch those logs.
Documentation on the website is horrible and outdated so we end up sending emails for questions that should have easy answers.
Getting the invoicing sorted out was a nightmare. We were told that we were at fault but in the end it was Consentmanager that needed to sort things our on their end. We had made the payment but there were some issues that were out of our control.
The consentbanner does not perform as we expected and we are in a situation that we prefer to not contact support and get a rude reply from Fabio. So we are not the most happy client at the moment. Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback. We truly appreciate your honesty, and we're sorry to hear about the frustration you've experienced.
We want to sincerely apologize for any interaction that felt rude or dismissive. That is not the standard of service we strive to provide, and we are addressing this internally to ensure our communication is always respectful and solution-oriented.
We also hear you on the documentation. We understand how frustrating it can be when resources aren't clear or up to date, and improving them is something we're actively working on. Regarding the invoicing difficulties, we acknowledge the process should have been smoother from the start and we're sorry for the inconvenience.
As for the technical challenges with the consent banner, you make a very fair point. Being asked for logs that are difficult to capture can feel like a dead end, and we understand how that can be discouraging. We are committed to finding a more constructive and collaborative way to help you resolve these issues.
Your experience matters to us and we want to make things right. Please don't hesitate to reach out to us directly so we can work together on the outstanding issues.
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