Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/31/2021

"ITSM"

4.5/5

What do you like best about ITSM 365?

Very easy to use, quite a user friendly software, and effective. Review collected by and hosted on G2.com.

What do you dislike about ITSM 365?

IT's quite helpful but some time I feel like there is room for improvement for end to end users Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Enterprise (> 1000 emp.)

6/21/2018

"ITSM Review"

5/5

What do you like best about ITSM 365?

A simple yet amazing ticketing system, allowing us as a team to create, trace, track and resolve calls within the IT Team. Very ease of use, user friendly and effective. Review collected by and hosted on G2.com.

What do you dislike about ITSM 365?

The only dislike I have about this tool is you cannot upload solutions into this system. Therefore, meaning you can't support the business well in regards to inserting solutions into resolutions. Other than that, this is a great and effective tool and has helped the business excel further. Review collected by and hosted on G2.com.

What problems is ITSM 365 solving and how is that benefiting you?

The benefits it has brought us is a fast and easy way to create tickets on the go, FULL history of calls, IT assets linked to users which implements into a ticket for you to look at. You can track your work progress as well as set yourself tasks for each call. You can also set a plan on each call so you can figure out how you would deal with the issue using different methods/ steps. Review collected by and hosted on G2.com.