---
title: ITSM 365 Reviews
meta_title: 'ITSM 365 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how ITSM 365 works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 12
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# ITSM 365 Reviews
**Vendor:** Naumen  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 12
## About ITSM 365
100% customizable Service Desk for any business small or large





## ITSM 365 Discussions
  - [What is ITSM Cost?](https://www.g2.com/discussions/what-is-itsm-cost)
  - [What is ITSM Saas?](https://www.g2.com/discussions/what-is-itsm-saas)
  - [Does Microsoft have an ITSM tool?](https://www.g2.com/discussions/does-microsoft-have-an-itsm-tool)

- [View ITSM 365 pricing details and edition comparison](https://www.g2.com/products/itsm-365/reviews?page=2&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-13+01%3A34%3A23+-0500&secure%5Bsession_id%5D=7d30e7ef-b9dd-4442-8117-ac8ecb6ed297&secure%5Btoken%5D=6f68484c76a8b44e872dbd37ed8a57a3d9dea936f7a933d41677ab847a14a992&format=llm_user)

## ITSM 365 Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
- Real-Time Notifications

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Reporting**
- Dashboards
- Time Tracking
- Surveys
- Activity Tracking

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
- Mobile Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Project Management
- Procurement Management
- CMDB
- AI Copilot
- Generative AI
- IT Risk Management
- Service Catalog
- Inventory Management
- Surveys & Feedback
- Chat/Messaging
- Change Management
- Reporting & Statistics
- Task Management
- Email Templates
- Benchmarking
- Localization Automation
- Real-Time Reporting
- Customer Support
- Scheduled/Automated Reports
- Alerts/Escalation
- Release & Deployment
- Email Management
- Contract/License Management
- Workflow Management
- Problem Management
- Analytics
- Service Level Agreement (SLA) Management
- Configuration Management
- API
- IT Asset Management
- Remote Access/Control
- Live Chat
- Customizable Reports
- Incident Management
- Asset Lifecycle Management
- Support Ticket Management
- Customizable Templates
- Customizable Branding

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

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