---
title: ITSM 365 Reviews
meta_title: 'ITSM 365 Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 12 reviews by the users' company size, role or industry to
  find out how ITSM 365 works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 12
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# ITSM 365 Reviews
**Vendor:** Naumen  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 12
## About ITSM 365
100% customizable Service Desk for any business small or large





## ITSM 365 Discussions
  - [What is ITSM Cost?](https://www.g2.com/discussions/what-is-itsm-cost)
  - [What is ITSM Saas?](https://www.g2.com/discussions/what-is-itsm-saas)
  - [Does Microsoft have an ITSM tool?](https://www.g2.com/discussions/does-microsoft-have-an-itsm-tool)

- [View ITSM 365 pricing details and edition comparison](https://www.g2.com/products/itsm-365/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A13%3A05+-0500&secure%5Bsession_id%5D=10565551-5817-4f3a-b41f-663a4f6a8f74&secure%5Btoken%5D=6b94dc0f76da8d75ab1380c05b1dd6d07b9154305d04f8be1027a6fad27d77fd&format=llm_user)

## ITSM 365 Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top ITSM 365 Alternatives
  - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,298 reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,813 reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (964 reviews)